Optimize support services and maximize IT investments
The majority of annual IT budgets go toward ongoing operations and enhancements, with a small percentage available for needed modernization and transformation initiatives that can drive competitive advantage and growth. ERP and database maintenance costs are typically a large, recurring line item in the average IT budget. It is time for all CIOs and IT leaders to explore third-party support and managed IT support services as proven alternatives to traditional, costly vendor support in order to maximize investments and ensure funding and resources to achieve business outcomes.
Cut ERP and database support and maintenance costs
CIOs must focus on both the operational challenges of global business disruption and on prudent IT cost management. Cutting costs quickly but in a thoughtful way is a top priority for IT leaders. Rimini Street independent, third-party support services and comprehensive support solutions can help CIOs immediately save 50% on annual ERP support fees and up to 90% on total support costs. Integrated application management helps remove inefficiencies, streamline processes, and drive better outcomes for clients. Rimini Street has helped SAP and Oracle clients save over $10B to date, enabling them to better focus resources on innovation and strategic initiatives that enhance competitive advantage and fuel growth.
Gain control of your ERP roadmap
Rimini Street replaces software vendor ERP support for enterprise applications and databases, giving organizations the flexibility to strategically defer costly, risky, and unnecessary upgrades or migrations to a new platform until there’s clear business value and ROI — rather than following vendor-dictated timelines just to maintain full support. Rimini Street guarantees support for clients’ current implementations for a minimum of 15 years, including customizations, enabling them to focus on critical business initiatives, not ERP and database updates and upgrades.
Prioritize resources to drive competitive advantage and growth
CIOs and IT leaders are doubling down on their digital agendas to maximize competitive advantage, from cyber security, to public cloud migrations, infrastructure updates, and AI and machine learning. Rimini Street’s unified support services helps free up IT budgets and resources so organizations can focus on critical growth initiatives and digital transformation.
Why Rimini Street
Rimini Street solutions deliver a superior service experience, leveraging a scalable, global support model to drive business results. IT leaders can reduce and optimize IT support services costs to invest in competitive advantage and growth
Better model
Don’t upgrade simply to stay fully supported. With Rimini Street’s managed application and support services model, clients can avoid spending potentially millions of dollars to migrate a well-running and stable system to unproven new platforms without a business case or ROI. Preserve the flexibility to move to a strategic platform of choice based on a Business-Driven Roadmap, not vendor-dictated timelines.
Better people
Rimini Street managed IT support services are led by Primary Support Engineers (PSEs) with an average of 20+ years of experience. These experts are on the front line, proactively supporting critical ERP and database software with ultra-responsive support to help minimize disruptions and downtime.
Better outcomes
IT leaders can reinvest substantial savings from ERP and managed services support efficiencies into innovative IT initiatives that help create competitive advantage and drive business growth
Featured clients
With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”
– Jefferson Andriotti, Head of IT and Procurement
With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”
– Alex Chiu, IT Manager
The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”
– Thierry Le Gouanvic, CIO
Additional resources
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This blog was originally published in June 2023 and was updated in May 2026. Software support contracts generally don’t age well. It seems to be part of the modern vendor playbook to discourage you from using your highly configured, paid-for software by cutting back on support services. Meanwhile, you’re expected to progressively pay more for […]
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An organization’s SAP upgrade strategy may be led by the CIO, but CFOs play an increasingly larger role. As conversations turn to SAP Cloud ERP and RISE, finance leaders are being pulled in earlier and more often. It makes sense, as the financial implications of following SAP’s prescribed roadmap are too significant to go undiscussed. […]
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