In enterprise technology, two main players stand out for their footprint and utilization within the most major enterprise: SAP and ServiceNow. At Rimini Street, we’ve had the privilege of witnessing and participating in the evolution of both platforms while supporting countless organizations in maximizing their ERP investments. With our unique position in the ERP ecosystem, supporting global SAP implementations while managing dual ServiceNow instances internally, we’ve gained unprecedented insights into how these platforms can work together to drive tremendous business value.
A history of excellence in SAP Support
Our journey with SAP spans 20 years of supporting, managing and optimizing both traditional, on-premises ERP and SAP cloud products systems. Through this experience, we’ve developed specialized expertise in helping organizations maximize their SAP investments, all while helping ensure smooth operations of business-critical processes. As a result, we have a firm grasp of where traditional ERP systems need enhancement and how modern workflow automation and AI platforms can bridge that gap.
ServiceNow: Powering internal excellence and client success
Our commitment to ServiceNow runs deep, operating two instances:
- Powering our internal operations
- Supporting our global service delivery framework
This multi-instance approach has given us a broad view of the ServiceNow platform’s capabilities and how they can be leveraged to transform business processes. It’s not just about using the platform — it’s about understanding how to optimize it for different use cases and organizational needs to yield measurable outcomes.
The game-changer: ServiceNow App Engine for ERP
Now, we’re excited to bring these two worlds together through ServiceNow’s App Engine for ERP , expertly implemented and optimized by IT professional services from Rimini Consult™. This innovative solution represents a paradigm shift in how organizations can leverage their existing SAP investments, including customizations, while embracing the agility and user-friendliness of the ServiceNow platform.
Here’s what makes this integration truly transformative:
Transformation without Disruption™ — the new approach to enterprise software
By leveraging App Engine for ERP through Rimini Street support, organizations can modernize processes that are dependent on their ERP without disrupting core functions or requiring a large-scale replatforming to SAP S/4HANA. This entails maintaining the robust foundation while adding a responsive and intuitive interface and workflow capabilities layer from ServiceNow across the ERP.
Applied innovation
One of the most exciting aspects of this offering is the simplification of app development via guidance-driven dev flows and easy-to-use templates. With the low-code/no-code capabilities of App Engine, business stakeholders across finance, supply chain and procurement can request new and very specific workflows to be built to leverage automation and insight. This leads to faster innovation and more responsive business processes.
Enhanced user experience
This new approach transforms how employees interact with ERP data. Instead of navigating complex SAP interfaces, users can access and act on information through the ServiceNow intuitive workspaces. This improved functionality helps lead to higher engagement, increased adoption rates and better productivity.
Intelligent customization management
Through ERP Customization Mining, organizations can intelligently assess their SAP customizations. This machine learning-powered capability helps identify which customizations are most valuable and which can be modernized with more efficient ServiceNow workflows.
Accelerated development
With ERP Canvas, the integration between SAP and ServiceNow becomes seamless. This tool automatically handles complex data mapping and provides pre-built templates, dramatically reducing the time and effort required to build new applications and workflows so that teams can redirect focus to other high-priority projects.
The smart path forward
As organizations are embarking on their digital transformation journey and making decisions on ERP migration, having the ability to leverage the combination of SAP and ServiceNow, supported by Rimini Street’s expertise, offers a compelling alternative to replatforming. This integrated approach allows companies to:
- Preserve their valuable SAP investments while elevating the user experience
- Reduce the burden on IT teams through intelligent automation and low-code development
- Accelerate innovation by empowering business users to ideate new services
- Improve decision-making through better data accessibility and visibility
At Rimini Street, we’re excited to help leaders navigate these decisions. Our deep understanding of both platforms, combined with our proven Rimini Smart Path™ methodology, help ensure that clients can maximize the value of their enterprise software investments while driving innovation.
Key takeaways
The future of enterprise software isn’t about choosing between platforms — it’s about bringing them together in ways that amplify their strengths. Through Rimini Street’s in-depth enterprise software expertise, organizations can now have the best of both worlds: the robust reliability of SAP with the agile innovation of the ServiceNow platform. about how our professional and managed services for ServiceNow can help you realize the full potential of your SAP systems — and schedule your complimentary ERP assessment.
