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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
      • Reduce support costs
      • Fund innovation
      • Fill tech skills gap
      • Strategic roadmap guidance
      • Avoid expensive upgrades/ migrations
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
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      • See all
    • SAP
      • SAP ECC and Business Suite
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Contact us

Transportation and Logistics

Join the transportation and logistics leaders who have moved to Rimini Street.

Transportation and Logistics

Share the road with an innovative partner

The transportation and logistics industries are complex and growing markets. The increasing volume of goods and products makes it challenging to identify new ways to handle the additional capacity. Those destined to win will adopt technology and enterprise software solutions or find innovative ways to match the continual supply and demand requirements. Identifying partners that enable the ability to focus on strategic goals and redirect IT funds toward them is key.

Free up funds to focus on strategic initiatives

Rimini Street independent, third-party support services and comprehensive support solutions for transportation industry software and logistics industry software are built on a model that helps clients save time, money, and resources. Newly available IT funds and time of staff can be reallocated to higher-level business priorities such as transforming the workforce and workplace, securing and digitalizing supply chains, and meeting ever-increasing consumer expectations.

Browse Rimini Street transportation and logistics clients
Rimini Street Support Helps Transportation and Logistics Companies Free Up Funds for Innovation

Gain operational efficiencies

ERP systems are business-critical applications that require time and experienced resources to ensure they receive best-in-class support. Professionals in the transportation and logistics industries understand that to maintain high customer satisfaction rates and loyalty, service and response times matter. Rimini Street third-party support for ERP applications helps maximize uptime with ultra-fast response times and SLAs, covering a broad range of services including customization support and tax, legal, and regulatory updates at no additional cost. This singular focus on client service and success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.

Rimini Street Support Helps Logistics Companies Free Up Funds for Supply Chain Innovation

Leave the vendor-dictated ERP roadmap in the rearview mirror

Transportation and logistics companies can struggle to manage increased competition, labor and fuel costs, environmental regulation, rapidly changing consumer expectations, and technology disruption. Those that are beholden to a software vendor’s roadmap and annual support fees can have very few funds available to address these challenges. Rimini Street clients save 50% on annual support fees compared to vendor support, and save up to 90% on total maintenance costs. This enables them to craft a Business-Driven Roadmap that aligns IT spending with business priorities, not with a vendor-dictated roadmap.

Rimini Street Software Support Helps Transportation Companies Gain Operational Efficiencies

Industry solutions

Oracle Database

Work with one vendor for support for Oracle Database

SAP

Maintain the current stable and mature SAP implementation

Oracle E-Business Suite

Receive ultra-responsive support for Oracle EBS products

SAP BusinessObjects

Integrated service with interoperability and configuration support for BusinessObjects

Application Management Services (AMS)

Integrated AMS for SAP or Oracle applications and ERP support

Siebel

The flexibility to remain fully supported on Siebel 6.x, 7.x, and 8.x applications

HANA Database

The single source for support for SAP S/4HANA Database

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Why Rimini Street

Rimini Support replaces vendor support and deliver a premium service experience, leveraging a scalable, global support model to drive business results. Enterprise software support savings can be invested in driving competitive advantage and fueling growth.

Better model

Rimini Street support is vendor-agnostic, ideally suited for evolving and hybrid IT environments. Helping clients contain costs and maximize the lifetime value of ERP systems are cornerstones of Rimini Street support. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years.

Better people

Rimini Street engineers have the experience and the resources to help resolve the most complex software issues, including root cause analysis. Primary Support Engineers (PSEs) lead the way, backed by a global network of always-on IT professionals who are experts in every kind of enterprise software and system.

Better outcomes

Rimini Street clients don't overspend on vendor support or lose precious IT time on unnecessary updates and upgrades. Instead, IT teams can work on innovation and growth initiatives that support a Business-Driven Roadmap, while software support savings can be directed to operational improvements and better meeting customer needs.

Rimini Street Support Can Help Logistics Companies Align IT Spending with Business Priorities

Featured clients

View All Clients
Featured clients
Featured clients
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

– Dong Hoon Park, Head of IT Department
Learn more
Featured clients
Featured clients
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

– Cho Yeon-Jeong, ERP IT Team, Manager
Learn more
Featured clients
Featured clients
“

As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.

We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.

The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”

– Wilson Go, CIO
Learn more
Technical Support for Oracle Helps Pan Ocean Navigate the Future
Korean Air
Philippines Airlines
Green Cargo
EC21
Neovia Logistics
Tucson Airport Authority
MD Helicopters Inc.
Carlson Wagonlit Travel
Rinchem
United Service Companies
Odfjell Terminals North America
View All

Additional resources

ERP Modernisation: The Art of the Possible – Q&A with Green Cargo CIO @ IDC European CIO Summit 2021
Video
ERP Modernisation: The Art of the Possible – Q&A with Green Cargo CIO @ IDC European CIO Summit 2021
Watch Video
Global Enterprises Drive Innovation with Hybrid IT Strategy
eBook
Global Enterprises Drive Innovation with Hybrid IT Strategy
Read eBook
IDC European Infobrief: Cloud at Your Pace: Linking Business Strategy with Cloud Strategy
Analyst Research
IDC European Infobrief: Cloud at Your Pace: Linking Business Strategy with Cloud Strategy
Read Analyst Research

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