Experience better support for Oracle
Connect with a Rimini Street team member today to learn how our award-winning, cost-effective software support for Oracle can help deliver improved business outcomes for your organization.
Unmatched support from an extraordinary team
Rimini Street hires top talent to deliver top results for our clients. Backed by our patented and proprietary AI tools and processes, we protect your business uptime by reducing support complexities while increasing client satisfaction. Our seasoned engineers guide clients to faster and complete resolution with our in-depth knowledge and hands-on experience, not only supporting your enterprise software portfolio but also helping you maximize its value and potential. Whether it’s complex customizations, compliance challenges or compatibility issues, you can rely on one partner for all your support needs with Rimini Street. Get comprehensive maintenance and support for Oracle, no matter the product or release you’re running. From performance support to global tax, legal and regulatory updates, we help increase uptime and resolve issues.
What you can expect from Rimini Support for Oracle:
Access to a Primary Support Engineer
Potential savings of up to 90%
Human-first expertise
“With Rimini Street's expertise and engineering support, we reduced our data footprint from 70 PT to just 10 PT, making operations far more efficient.”
Expand your team, not payroll
Rimini Street assigns you a dedicated PSE who speaks your language, is available in your time zone and stays familiar with your account. With our deep bench of experts around the globe, you have the power of hundreds of experienced engineers who work together to resolve your cases quickly and efficiently.
Get best-fit support
With Rimini Street’s patented and proprietary AI tools and processes, we match your case with the best-fit engineer based on dozens of vectors, all within seconds. Our unique, in-house built technology detects signals to assist clients proactively and reduce potential issues before they arise, proving Rimini Street is truly Engineered for Support™.
Count on fast response
Every time you put in a Priority 1 ticket for Oracle-related issues, you’re guaranteed to receive a call back in less than 10 minutes. On average, our actual response time for P1 and P2 cases is less than 2 minutes. We get to work fast to minimize downtime, keeping you updated regularly so you’re always in the know.
Flexible services that scale with you
At Rimini Street, our services are designed to address what organizations like yours need today, and what you might need in the future. From exclusive, proactive security and managed services to Oracle license advisory and interoperability solutions, Rimini Street does it all. With our flexible pricing and bundles, you can easily scale the type and level of support you receive as your business grows. And all the while, you can look forward to having easy access to our thought leaders, security experts, interoperability professionals and more.
However you want to optimize your enterprise software, we can help by extending the useful life and value of your Oracle systems for up to 15 years, enabling innovation today and transformation tomorrow.
Where you want to go is your business. Getting you there is ours.
Why Rimini Street? |
Potential risks with others |
|---|---|
Primary Support Engineer (PSE) from team averaging 20+ years of experience |
Frequent need to re-explain your environment for each support case, leading to inefficiencies and potential miscommunication |
Support in eight languages 24/7 with proprietary follow-the-sun handover technology |
Limited global presence and language support with some third-party providers, which can result in delays and language barriers |
AI-based algorithms to recommend the best-suited engineers in about 3 seconds |
Likely slower and less accurate engineer assignment process, potentially delaying issue resolution |
YOU set the priority |
Often vendor-imposed priority levels, potentially leading to misalignment with your business needs and delayed resolutions |
The Rimini Street Promise
Our thousands of clients have peace of mind knowing Rimini Street is committed to fulfilling our promised obligations. In the rare chance it is needed, we will either re-perform the service or refund the amount paid by the client for that service as specified in our warranty.
Covered service categories
- Issue resolution
- Security
- Performance
- Interoperability
- Tax, legal and regulatory updates
- License advisory
Discover why our clients love to stay with us year after year.
