What happens when organizations trade self-supporting enterprise software for comprehensive, independent third-party support? In the report, Taking the Smart Path: A Comprehensive ROI Analysis of Rimini Street Enterprise Software Services, 200 Rimini Street clients were surveyed on the benefits they’ve gained from moving to an independent, third-party support provider.

The report covers the following topics:

  • An overview of the state of vendor software support models and their impact on growth and innovation
  • Takeaways from IT leaders for IT leaders around the decision to adopt an independent support model and advice on building a business case
  • Detailed financial analysis of benefits gained by choosing independent support over the software vendor support

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