Rimini Agentic UX™ for Sales Enablement
Video summary
EDI order processing is often manual, time-consuming and prone to delays that impact both customer experience and operational efficiency. This video demonstrates how organizations can transform EDI order management using an intelligent, AI-driven workspace layered on top of existing ERP systems.
Follow Claire, an EDI Order Process Admin, as she moves from a 12-step manual process to resolving order issues in just three clicks. With real-time visibility into blocked, pending and resolved orders, automated issue detection and AI-driven recommendations, teams can act faster and with greater accuracy.
Powered by ServiceNow® orchestration, Rimini Agentic UX™ continuously monitors ERP data, surfaces discrepancies instantly and enables seamless resolution without manual intervention. The result is a streamlined workflow that reduces EDI order processing time, improves productivity and enhances customer satisfaction.
Modernize operations without disrupting core ERP systems, delivering faster outcomes while preserving existing investments with Rimini Agentic UX for Sales Enablement.
Video transcript
00:05 – Meet Claire, an EDI Order Process Admin.
Today, Claire struggles with long cycle times for EDI error corrections, a heavy reliance on manual reprocessing, a lack of clear SLAs and decision logs, and limited visibility into orders and root causes.
00:24 — The current process is highly manual — requiring more than 12 steps and costing her team 15–20 minutes per order. All of this impacts customer experience and sales efficiency.
00:36 – What Claire needs is simple– a centralized dashboard for EDI order insights, clear visibility into blocked orders and causes, notifications for required reviews, direct access to error details, and the ability to take action quickly and efficiently. With Rimini Agentic UX™, Claire can address EDI order issues in just three clicks, eliminating the highly manual 12-step process. Let’s take a closer look.
01:03 — Introducing the EDI Order Management Intelligent Workspace. Claire receives a notification that a sales order is blocked due to a pricing issue.
Inside the workspace, a real-time summary shows all blocked, pending and resolved orders. A central pipeline displays assigned orders with filters for quick navigation. The ERP is continuously monitored for discrepancies, surfacing issues instantly.
01:31 — Expanding an order reveals item-level details, including material, quantity and block reason. AI-driven recommendations prompt next steps such as Adjust Price or Cancel Item. With one click, Claire confirms the action. Then the system automatically reprocesses the order in the ERP — no manual work required.
01:52 — This shared workspace aligns sales and customer service, eliminates email back-and-forth, and accelerates resolution by up to 70%. Powered by ServiceNow orchestration, orders are detected, routed and resolved in real time.
02:09 — The Rimini Agentic UX Solution for EDI Resolution transforms how Claire works — without changing her ERP. The impact includes up to 90% reduction in processing time, 60% faster EDI order handling, no dedicated EDI analysts required, and lower operational costs. That’s Transformation without Disruption. Rimini Agentic UX™.
FAQs
Categories
How does Rimini Agentic UX™ improve EDI order processing efficiency?
Rimini Agentic UX™ replaces a manual, multi-step process with an AI-driven workflow that enables users to resolve issues in just a few clicks. Real-time monitoring, automated issue detection and guided recommendations significantly reduce processing time and manual effort.
Do organizations need to upgrade or replace their ERP systems to use this solution?
No. The solution is deployed on top of existing ERP systems. It overlays modern capabilities such as automation, orchestration and AI without requiring upgrades, migrations or replatforming.
What role does AI play in this solution?
AI is used to identify issues, recommend next-best actions and streamline decision-making. This reduces reliance on manual intervention, improves accuracy and enables faster resolution of order processing issues.
Additional videos
Unlock real, measurable outcomes
Contact Rimini Street to schedule a Rimini Agentic UX Workshop or to learn more about our Rimini Agentic UX Explorer Pack offerings.