Rimini Support™: Save People, Time and Money
Video summary
Rimini Street, the global leader in third-party support for Oracle, SAP, VMware and more, delivers award-winning personalized service and rapid issue resolution to help keep your systems stable, secure, compliant and high-performing – while significantly reducing total software maintenance costs. Move from portal to people. Experience the Rimini Support™ difference.
Video transcript
00:02 – Enterprise software powers your business. But here’s the problem: support and maintenance costs are draining your budget, along with a cycle of upgrades you didn’t ask for. And vendor support often means endless portals, hidden engineers, and no help for your customizations.
00:23 – Rimini Street changes that. We replace vendor support with something better. Cut total costs by up to 90%. No forced upgrades — and you can invest the savings in innovation. Extend the life of your existing software releases with support for 15 years or more.
00:44 – And that means human support: a named Primary Support Engineer and a global team with 10 to 20+ years of experience. We go beyond vendor support, covering custom code, integrations, and unique business processes, plus proactive compliance updates tailored to your environment — all with 24×7 follow‑the‑sun global coverage.
01:11 – Make the switch from portal to people. Get the support and freedom you deserve with Rimini Street, The Software Support and Agentic AI ERP Company™
FAQs
What is The Rimini Smart Path™ methodology and Rimini Support™?
The Rimini Smart Path is a proven methodology that help IT and business leaders achieve significant efficiencies and savings across their enterprise software landscape and deliver needed AI and innovation for growth and competitive advantage, all within existing budgets.
Rimini Smart Path connects Support, Optimize, Innovate strategies to protect, run, simplify and continuously improve mission-critical systems for maximum efficiency, and increase productivity and improve workflows with innovation over the top of existing systems.
Rimini SupportTM is the first step to taking back control of the IT roadmap with third-party support for mission-critical systems for up to 15+ years without the need for upgrades, migrations or replatforming, at a savings of up to 90% total software maintenance costs.
What technologies does Rimini Street support?
Rimini Street offers support, optimization and innovation capabilities for 600+ software products, middleware, databases and applications, including, but not limited to, Oracle, SAP, VMware, ServiceNow®, Workday®, Dayforce, open-source databases, IBM, Microsoft and others. We also offer support for products reaching end-of-life support through our Rimini Custom™ offering. See all software, databases and applications we support.
How is Rimini Support™ different from traditional ERP vendor support?
When you replace vendor support with Rimini Support™, you’ll benefit from:
- Reduced annual support costs: With Rimini Support™, you can save up to 50% on vendor annual maintenance fees and save up to 90% on TCO.
- Expert support for up to 15+ years: Instead of undergoing a complex and costly migration or upgrade mandated by your ERP vendor, you can continue running your mission-critical system well into the future, maximizing the value of your IT investment.
- A dedicated Primary Support Engineer (PSE): You will have a dedicated PSE from a team averaging 20 years of experience who is available 24/7/365 and provides fast and comprehensive support.
- Industry-leading, guaranteed SLAs: When you put in a priority ticket, you’re guaranteed to receive a call back in less than 10 minutes. On average, our response time for P1 and P2 cases is less than 2 minutes, resulting in faster time to resolution and greater peace of mind for our clients.
- Included global, tax, legal and regulatory (TLR) services: Our global TLR services provide proprietary, patent-pending technology scoping from >5,300 government sites, 3,500 sources and 26,000 jurisdictions, ensuring that your applications stay up to date and compliant.
- Customization support: We cover integral, mission-critical customizations as if they were part of the standard, delivered product at no additional charge.
Learn more about what you can expect by switching to Rimini Support™ and calculate your potential support savings by switching to Rimini Support™.
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