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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
      • Rimini Smart Path™
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        • Optimize
        • Innovate
    • Support and services
      • Agentic AI ERP solutions
      • Enterprise software support
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      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Change management and release control
      • Global tax, legal and regulatory update services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    See all software we support
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
      • See all SAP
    • VMware
      • vSphere
      • vSAN
      • vCenter
      • Horizon
      • ESXi Hypervisors
      • Aria Operations
      • See all VMware
    • Open-source databases
    • Microsoft
    • IBM
    • ServiceNow
    • Salesforce
    • Workday
    • Dayforce
    • And more
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial services
    • Energy, utilities and resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
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    • See all success stories
  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
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    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Address Tech and IT Skills Gaps

Get more engineering capabilities without adding to your payroll, gaining access to thousands of experienced IT professionals around the world.

Request a call
Address Tech and IT Skills Gaps

Fill the IT skills gap in your organization

Due to rising operational costs and greater competition and complexities in the labor market, hiring professionals experienced in enterprise software such as SAP, Oracle, VMware®  and Salesforce®  can be challenging. However, this isn’t a skills gap you can afford to leave open — not when your ERP is essential to business operations.

Fortunately, Rimini Street provides an easy, cost-effective way to get the support and guidance you need to optimize, evolve and transform your IT landscape.

Working with us gives you access to thousands of professionals across multiple software platforms around the globe, including those with innate knowledge of systems that are highly customized, undocumented or hard to staff for support. Let us help you gain peace of mind knowing your systems are supported day and night by the best.

Receive expert support

Receive expert support

Close the IT skills gap by leveraging the niche technology expertise of thousands of experienced software engineers capable of handling even out-of-support ERP releases and system customizations.
End recruiting frustration

End recruiting frustration

Say goodbye to the long, demanding cycles of recruiting from a limited pool of top IT talent and instead gain immediate access to a deep bench of seasoned professionals from one convenient source.
Resolve issues quickly

Resolve issues quickly

Get solutions faster thanks to our global team and patented AI support platform, with a guaranteed response time SLA of 10 minutes for Priority 1 (P1) cases and 15 minutes for Priority 2 (P2).
Watch how

How to fill the IT skills gap 

Finding and retaining IT talent is becoming a major IT cost. However, businesses must find ways to address the skills gap and ensure they have the talent they need to succeed. Learn five strategies organizations can use to build a strong and capable workforce.

Read the blog

Obtain the best IT solutions from an industry standout

As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom services

Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.

With Rimini Support, you gain:

  • Assignment of a dedicated, named Primary Support Engineer (PSE)
  • Average response time of less than 2 minutes for critical issues in your local language
  • Support for customizations at no additional charge
Learn about Rimini Support

Get application managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage™ delivers a premium support experience at a fixed cost.

With Rimini Manage, you gain:

  • Access to engineering experts who understand complex application management solutions
  • Root cause analysis and permanent fixes of recurring issues
  • Resolution of backlogged tickets
Learn about Rimini Manage

Attain world-class IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.

With Rimini Consult™, you gain:

  • Ability to expand your team with platform experts around the globe
  • Guidance from professionals who take the time to become deeply familiar with your systems
  • Assistance with design and development of bespoke projects
Learn about Rimini Consult

Navigate today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.

With Rimini Protect, you gain:

  • Proactive, cost-effective protection that strengthens your security posture
  • Capabilities that can quickly secure systems during suspected attacks
  • Modules that help assess, discover and protect from evolving threats
Learn about Rimini Protect

Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Street’s patented and unique solutions.

With Rimini Connect™, you gain:

  • Interoperability solutions built and supported by IT professionals
  • Ability to adopt best-fit technologies, saving time and resources
  • Easy-to-deploy options for email, OS, Java and browsers (patented)
Learn about Rimini Connect

Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues early, preventing the need for costly, time-consuming fixes.

With Rimini Watch, you gain:

  • Assistance from experts to maintain a stable IT environment
  • Guidance to ensure internal teams are following best practices
  • Access to specialized skills for the duration of the subscription
Learn about Rimini Watch

Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.

With Rimini Custom, you gain:

  • Proposal tailored to your business needs and budget
  • Highly tenured professionals as a natural extension of your team
  • Expert orchestration of your complex systems
Learn about Rimini Custom

Hear what our clients have to say

Lwart Environmental Solutions
“

With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”

Jefferson Andriotti Head of IT and Procurement Lwart Environmental Solutions
Read story
Chen Full
“

With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”

Alex Chiu IT Manager Chen Full International 
Read story
Flexitech
“

The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”

Thierry Le Gouanvic CIO Flexitech
Read story
KleanNara
“

Rimini Street is quick and accurate, especially when working with customized code and complex systems. Issues that would have taken days to resolve with a traditional vendor are often resolved within hours with Rimini Street.”

Hongjun Jang Digital Experience Manager KleanNara
Read story
Cubic Corporation 
“

Rimini Street’s support helps create capacity for us to explore modernization, automation and AI initiatives across our broader application landscape, while maintaining SAP ECC as the stable core.”

Jack Lidington Director of Enterprise Applications Cubic Corporation
Read story
Alcatel-Lucent
“

During our most critical VMware infrastructure challenge, Rimini Street delivered exceptional support characterized by technical expertise, genuine urgency and unwavering commitment.”

Dnyanesh Samant Senior Director of Infrastructure & Networks Alcatel-Lucent Enterprise
Read story
Ypê
“

At Ypê, we have several AI projects in works, but the Rimini Agentic UX™ project has outperformed them all in both speed and expectations. It only took one month from start to delivery, and helped us reduce our approval cycle by 60% and accelerate time-to-value. It’s a great win for our IT team.”

Geraldo Pereira CIO Ypê
Read story
SP Electricity North West
“

Instead of spending cycles on accessibility issues, our team is now focusing their efforts on value-add projects that deliver real ROI for our business.”

Martin Williams Problem and Knowledge Manager SP Electricity North West
Read story
Tidewater
“

Rimini Street has proven to be more than a trusted partner for our operations, and we continue to grow our footprint with them because we know it will translate to fast and lasting results for the business.”

Lee Johnson CIO Tidewater
Read story
Lwart Environmental Solutions
Chen Full
Flexitech
KleanNara
Cubic Corporation 
Alcatel-Lucent
Ypê
SP Electricity North West
Tidewater

“I see Rimini Street as being this stable of very talented and experienced engineers that clearly know the Oracle product. The responses to our questions are exactly what we need: fast and on target. They are prepared to go as technically deep as required to resolve an issue, in fact, including troubleshooting within our custom code.”

Jim Chilton, CIO, Cengage
Read client story

Additional resources

Gold, Growth and Smart IT: A Conversation with Robin Fell
Blog
Gold, Growth and Smart IT: A Conversation with Robin Fell
Nancy Lyskawa
Nancy Lyskawa
EVP and Chief Client Officer
4 min read

With gold prices at an all-time high and global uncertainty driving investors toward safe havens, AngloGold Ashanti finds itself in a powerful position, not just because of market conditions, but because of strategic decisions that position the company to outperform its peers. I sat down with Robin Fell, SVP of Digital Technology at AngloGold Ashanti, […]

Read Blog
Oracle Database Support Then and Now: Why Customers Are Still Frustrated
Blog
Oracle Database Support Then and Now: Why Customers Are Still Frustrated
Robert Freeman
Robert Freeman
Rimini Fellow - Oracle Databases and Technology
5 min read

For decades, those in the Oracle community have voiced similar frustrations about mainstream support — primarily around the cost, speed and complexity. Despite how Oracle products and support channels have evolved, many organizations continue to feel underserved. Oracle Database customers often find themselves drowning in requests, waiting too long for meaningful help or receiving advice […]

Read Blog
Rimini Solutions™ for Salesforce® Applications
Datasheet
Rimini Solutions™ for Salesforce® Applications
Read Datasheet
 Rimini Street Wins Multiple Stevie® Awards for Sales & Customer Service Excellence
Press Release
 Rimini Street Wins Multiple Stevie® Awards for Sales & Customer Service Excellence

Company honored for Best Use of AI in Customer Service, Front-Line Customer Service Team of the Year in the Technology Industry and Best Customer Satisfaction Strategy LAS VEGAS – March 24, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and […]

Read Press Release
Beyond SAP Migration: How Manufacturers Can Unlock Innovation Now with Third-Party Support and Agentic AI ERP
Blog
Beyond SAP Migration: How Manufacturers Can Unlock Innovation Now with Third-Party Support and Agentic AI ERP
Han Law
Han Law
Regional Chief Technology Officer, SE Asia and Greater China
6 min read

Manufacturers — one of SAP’s most deeply invested customer bases — are faced with a widening gap between the innovation they need and what the vendor is offering. Those in this industry require AI intelligence and automation to ensure resilience and maintain competitive advantage. Rather than making these features readily and cost-effectively available, SAP promotes […]

Read Blog
Global Tax, Legal And Regulatory Update Services
Brochure
Global Tax, Legal And Regulatory Update Services
Read Brochure
Rimini Street Announces Participation in the ROTH Capital Partners 38th Annual Investor Conference
Press Release
Rimini Street Announces Participation in the ROTH Capital Partners 38th Annual Investor Conference

LAS VEGAS, March 17, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions, and the leading third-party support provider for Oracle, SAP and VMware software, today announced the following upcoming ROTH Capital Partners Investor Conference, March 23 and 24, 2026, in […]

Read Press Release
Lwart Environmental Solutions Expands Long-Standing Relationship with Rimini Street, Consolidating Support for VMware and SAP Support to Regain Control of Licensing and Roadmap Decisions
Press Release
Lwart Environmental Solutions Expands Long-Standing Relationship with Rimini Street, Consolidating Support for VMware and SAP Support to Regain Control of Licensing and Roadmap Decisions

Brazilian oil re-refinery avoids forced upgrades, stabilizes core systems and redirects IT savings toward business innovation LAS VEGAS – March 17, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced the expansion of its long-time partnership […]

Read Press Release
Self-Funded Modernization for U.S. Federal IT: Advancing Mission Outcomes without Expanding Budgets
Blog
Self-Funded Modernization for U.S. Federal IT: Advancing Mission Outcomes without Expanding Budgets
James Henderson
James Henderson
Regional CTO, NAMER East
3 min read

Federal agencies face growing pressure to strengthen cybersecurity, improve citizen services and adopt new digital capabilities while operating under flat or declining budgets. At the same time, they must maintain strict compliance, ensure system availability and protect mission-critical platforms that can’t afford disruption. This tension creates a fundamental challenge: How can federal agencies advance IT […]

Read Blog

Let our team help you succeed

Contact us today to learn how Rimini Street can help fill your IT skills gap and provide you with more engineering capabilities than ever before.

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