Get better support at a better price
ERP and database support costs are a significant line item in the average IT budget, often leaving little for business transformation. Due to constant upgrade pressure and lack of customization coverage in vendor support, additional resources are needed, increasing overhead costs.
However, there's a way to lower IT support costs and get better support, so you can redirect your people, time and funds toward strategic initiatives. And that journey starts with Rimini Street.
Rimini Support™ has helped thousands of CIOs and CFOs across the globe save more than $9B USD to date. Now it’s your turn to take back control of your IT budget and roadmap.
Free up funds
Extend system value
Lower overall operating costs
CIOs want a new IT support model
See why 72% of the 600+ CIOs and CFOs surveyed say they’re challenged with inadequate support and service from their vendor.
Accelerate growth and profitability with one trusted partner
As a global leader of end-to-end enterprise third-party software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.
With Rimini Support, you gain:
- Support for customizations not covered by the vendor
- The strength and knowledge of hundreds of seasoned engineers on your team, but not on your payroll
- Potential savings of up to 90% of total support costs
Get application managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage™ delivers a premium support experience at a fixed cost.
With Rimini Manage, you gain:
- Unlimited ticketing model with predictable pricing
- Root cause analysis to address issues once and for all
- Decreased resolution time for end user requests and the elimination of ticket backlogs
Attain world-class IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.
With Rimini Consult™, you gain:
- Improved performance of your ERP investments, maximizing their potential
- Guidance to optimize, evolve and transform your systems for greater ROI
- The ability to plan, staff and launch bespoke projects that fit your budget and timeline
Mitigate the increasing risks of today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.
With Rimini Protect, you gain:
- Proactive, zero-day protection for entire classes of vulnerabilities
- Fast and cost-effective security solution
- Exclusive capabilities and pricing only offered by Rimini Street
Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Connect™ and have the freedom to use any technology with it.
With Rimini Connect, you gain:
- Connectivity and interoperability solutions on existing systems
- Access to patented solutions with no code changes
- Accelerated IT modernization without resource-consuming regression testing and upgrade cycles
Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues ahead of time, preventing the need for expensive fixes.
With Rimini Watch, you gain:
- Subscription-based services and turnkey implementations
- Customized reports and dashboards to monitor your systems
- Documented change management, complete with transparency and audit trails
Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.
With Rimini Custom, you gain:
- Comprehensive assessment to determine capabilities
- Proposal tailored to your budget
- Expert orchestration of your systems, enabling growth and innovation
Hear what our clients have to say
By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”
It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”
The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”
Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”
Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”
“Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”
Additional resources
Broadcom’s recent defense of skyrocketing VMware costs— claiming customers are simply using it wrong”—has sparked more frustration than reassurance. As enterprises react to forced subscription bundles and sharp price hikes, we’re stepping in with a proven alternative: Continue using your current VMware infrastructure, avoid vendor lock-in, reduce costs and regain control of your tech roadmap […]
How Manufacturers Win with Rimini Street
Ready to save on your IT support costs?
Contact sales today to learn more about how your organization can reduce costs by switching from vendor support to Rimini Street.