Integrate managed services with third-party support for Oracle database
With Rimini Manage™ for Oracle, you can liberate your IT team to work on strategic initiatives while we provide management and support for your Oracle databases. Our expert database engineers understand Oracle Database’s interactions with Oracle applications — and with other vendors’ applications — so we can deliver improved availability and an exceptional, responsive database management experience.
And by integrating managed services with Rimini Support for Oracle Database, you benefit from having a single trusted partner for both software support and managed services. From mature Oracle Database instances to open-source, our database managed services can help you simplify operations, fill IT skills gaps, solve interoperability issues, avoid costly upgrades, and optimize your database environments.
Rimini Manage™ services include:
- database administration
- database security
- database infrastructure support
- database architecture
- problem diagnosis and troubleshooting
- incident management
- disaster recovery assistance
Benefits of partnering with Rimini Street
Get higher ROI on your databases
Gain broad expertise
Attract and engage IT talent
Consider open-source databases
The Rimini Street advantage
A side-by-side comparison
Support Features |
Rimini Street |
Oracle Premier & Extended |
Oracle Sustaining |
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Support Services |
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Repository and documentation fixes |
No new fixes |
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Operational and configuration support |
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Installation and upgrade support |
No new scripts |
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Named, regional Primary Support Engineer with average of 20 year's experience |
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Account management services |
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10-Minute guaranteed response SLA for critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional & application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Featured clients
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
– Jaewoong Jeong Executive Director, IT Business Division
Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”
– Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management
Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”
– Daniel Lui CIO
Related resources
From our rigorous hiring process to our global collaboration and unique service delivery model, Rimini Street’s Global Service Delivery (GSD) team is the driving force behind our transformative approach to providing IT support. And for the last nine years, I’ve had the privilege of leading this team, fine-tuning performance, and watching it evolve and grow […]
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How can Rimini Support for Oracle Database help you meet your goals?