High-value software support that helps fund innovation
If your JD Edwards software support is expensive, yet low value with poor service, there is a solution.
Rimini Support™ for JD Edwards can secure and support any JDE release for 15+ more years from the time you switch to us. Our support includes all global tax, legal, and regulatory updates, and all the customizations you have uniquely tailored to meet critical business needs. You can avoid costly upgrades and updates, and use your significant support savings to help fund innovation from your current IT budget.
Our global, 24/7/365 support is led by ultra-responsive Primary Support Engineers who average 20+ years of experience. We go well beyond traditional break/fix support to root cause analysis and preventing incident recurrence. And our average response time for P1 and P2 issues is under 90 seconds.
Our responsive, comprehensive support services can help you:
- achieve your strategic, operational, and financial goals
- extend the life of your ERP investments
- proactively secure your enterprise software ecosystem
- reduce business disruption and downtime
- follow your own roadmap: on-premises, cloud, or hybrid
savings on total support costs
average response time for P1 and P2 issues
overall average client satisfaction rating
in estimated total client savings since 2005
Managed services that free up your IT team for higher value projects
With Rimini Manage™ for Oracle, we can take on your day-to-day IT service management, improve operational efficiency, and reduce complexity. We have deep expertise in complex applications such as Oracle JD Edwards, so your IT team is free to focus on higher-value projects while we manage and improve the performance of your existing environment.
The benefits of Rimini Manage™ for Oracle include:
- an always-on global network of expert software engineers
- human-first expertise empowered by AI service insight and automation
- an unlimited ticket model from a broad catalog of services
- reduced project backlogs and fast incident resolution
- root cause analysis to prevent incident recurrence
- predictable billing
Benefits of partnering with Rimini Street
Maximize Software Support ROI
Extend JDE Software Life and ROI
Innovate Around Existing Systems
Chart Your Roadmap
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
We've been nothing but impressed with the level of professionalism, communication, technical skill, and prowess we receive. Rimini Street has created a partnership of immense trust. We wouldn't be anywhere near as effective without them.”– Brad Spackman IT Manager
We knew an upgrade was going to be very labor intensive. It was going to cost us a fair amount of money, tie up our EnterpriseOne experts and, in the end, it would not have brought any added value. What we have experienced with independent support is the freedom to take on tasks that actually serve our business and are a value-add while retaining the ability to upgrade if we choose to in the future.”– Ernie Spardy VP IT
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How can Rimini Support for JD Edwards help you meet your goals?