Retail CIOs worldwide are looking for ways to free up funds and resources to invest in technologies that address market turbulence. One proven strategy to address rising ERP maintenance costs is by leveraging independent, third-party enterprise software support. More than 175 retailers have reduced their total ERP maintenance costs by up to 90% while gaining better support and service from Rimini Street.
Rimini Street provides expert support for Oracle Retail software — alone, or in combination with support for Oracle enterprise applications and databases. Using this combined support enables clients to receive an integrated service offering with the advantages that come with single-provider support. Receive ultra-responsive support for Oracle Retail applications.
Digital transformation helps deliver a sustainable competitive edge for organizations across industries. The multi-million-dollar boardroom question facing CIOs: “How are we going to pay for this?” with ongoing operations consuming 80% to 90% of a typical IT budget. Retail technology leaders that have adopted independent enterprise software support solutions, including replacing Oracle Retail support/Retek support, are reallocating the saved funds and resources toward digital transformation efforts.
Switch from Oracle retail support; improve SLA and ROI.
Eliminate forced upgrades of Oracle retail applications to remain on full support and preserve the flexibility to upgrade when there's a clear ROI presented. Upgrades can be time-consuming, expensive, and risky — don’t upgrade without a compelling business case or ROI.
Receive ultra-responsive support by taking advantage of expert services for Oracle Retail software, including support for customizations at no extra charge.
Don’t rip and replace; enjoy savings of up to 90% of total maintenance costs, allowing focus on optimizing existing solutions and adding new features and capabilities around commerce platforms using best-of-breed, independent, third-party solutions. Help maximize ERP investments by extending the life/reducing the TCO of Oracle Retail software.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes |
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“We compete with companies like Costco, Walmart and Redman’s. We’re always looking for ways to save a little bit of money. And we were looking into other places to get our support besides Oracle for our PeopleSoft application. Any way we could save money and get better service at the same time just made good business sense. So we switched to Rimini Street. And we’ve been happy. Very happy.”
Multi-Billion Dollar Retailer PeopleSoft HR Lead
“We knew an upgrade was going to be very labor intensive. It was going to cost us a fair amount of money, tie up our EnterpriseOne experts and, in the end, it would not have brought any added value. What we have experienced with independent support is the freedom to take on tasks that actually serve our business and are a value-add while retaining the ability to upgrade if we choose to in the future.”
Ernie Spardy VP IT
“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
David Jamieson Financial Applications Manager
Maximize the Value of Your Oracle Database Investment
The holiday season gave retailers an unexpected gift: sales rose 5.1 percent between Nov. 1 and Dec. 24, a six-year high1. To put that into perspective, the National Retail Federation put the average annual increase at about 3.9% over the previous five years. Even so, online sales accelerated even more rapidly, rising 19.1 percent2, according […]
Retail is immensely competitive. And margins are tight. Those are givens. To gain an advantage, retailers must make digital transformation a priority. But with 80 to 90 percent of a typical IT budget committed to operating existing systems, where will the IT innovation funding come from? Retailers who are early adopters of third-party enterprise software support have unlocked innovation funding by freeing up their precious resources: avoiding unnecessary ERP vendor upgrades, and letting overpriced vendor maintenance contracts expire. These retailers also follow a Business-Driven Roadmap that aligns all IT spending with business priorities, not vendor priorities. Taking these strategic, fundamental savings steps unshackles valuable IT resources-both budget and staff-for more critical initiatives such as: improving loyalty programs and delivery systems, enhancing customer service through artificial intelligence, integrating mobile technologies into the shopping experience, and even trying out robots in the warehouse. Download this eBook for helpful insights on how third-party support and a Business-Driven IT Roadmap can help you regain your retail competitive advantage.
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Improve Your Oracle Support SLA and Increase Your ROI
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