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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
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Rimini Solutions™ for Salesforce®

Get expert managed and consultative services for Salesforce from a trusted Salesforce partner incentivized to help you maximize the full value of your CRM investment.

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Rimini Solutions™ for Salesforce®

Flexible solutions for Salesforce success

With Salesforce as your CRM tool, you need to have the right support coverage to keep the platform running at full speed and to expand its capabilities. But the Salesforce skills shortage, rising talent costs and growing complexities of clouds and apps can leave you with insufficient resources for innovation projects that drive growth. That’s why companies around the globe are turning to Rimini Street, leveraging our deep ERP and Salesforce expertise to overcome their challenges and achieve success.

Rimini Street’s unique managed and professional services for Salesforce strike the right balance between getting things done today and moving the needle for tomorrow. The flexibility and accountability of our services help make it possible for you to address backlog tickets, secure endpoints, reduce overhead costs, design a blueprint for integrations and much more.

With around a 4.9/5.0 rating on the Salesforce partner AppExchange, Rimini Street continues to earn its place as a trusted Salesforce partner. Let us help maximize the value of your Salesforce investments, increase operational efficiencies and enable your team to pursue projects that add new value to your organization.

Free up internal resources

Free up internal resources

Reduce the time, effort and cost of managing Salesforce in-house. With more than 50 Salesforce certifications, our team is well qualified to handle your platform while you focus on strategic initiatives.
Modernize at scale

Modernize at scale

Receive hands-on support and guidance to modernize your platform. With our team’s help, you can improve data quality for AI-readiness, leverage underutilized features and create a better user experience.
Maximize platform ROI

Maximize platform ROI

Get every dollar of value from your investment with help from Rimini Street. Our solutions for Salesforce are designed to challenge you to think in terms of measurable outcomes, total cost of ownership and ROI.

Is your data designed and organized to support your AI-enhanced CRM vision?

AI can be a powerful tool to enhance your CRM — if you take a strategic approach. Discover five best practices to help ensure your company is set up for successful AI integration.

Read blog

Expert professional & managed services for Salesforce products

Sales Cloud
CPQ
Revenue Cloud
Service Cloud
Field Service
ClickSoftware
Data Cloud
MuleSoft
Tableau
Experience Cloud
Marketing Cloud
Commerce Cloud
Energy & Utilities Cloud
Health Cloud
Education Cloud

Maximize the value of your Salesforce investments

As a global leader of end-to-end third-party enterprise software support, management and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Rimini Manage™ for Salesforce®
  • Rimini Consult™ for Salesforce

Get reliable managed services for Salesforce to help keep your platform available and accessible. Our expert team promptly handles incidents, service requests and daily tasks, helping ensure continuous optimization.

With Rimini Manage for Salesforce, you gain:

  • 24/7/365 support from a global team with deep ERP and Salesforce expertise
  • Unlimited ticket model at a fixed price for easier financial planning
  • Root cause analysis to help prevent issue recurrence and increase stability
Download datasheet Learn more

Vendor-agnostic professional services give you the blueprint and staff to help deliver on your vision. From data strategy development to AI enhancement, our team can help you make the most of your Salesforce investment.

With Rimini Consult for Salesforce, you gain:

  • Roadmap and resource planning to guide your path forward
  • Custom project design and execution based on needs, priorities and overall value
  • Systems architecture designed for scale as your enterprise ecosystem evolves
Learn more

Hear what our clients have to say

OSG Corporation
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

Go Harada General Manager, Information Technology OSG Corporation
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Federation University
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

Andrew Matheson Head of Operations and Automation Federation University
Read story
Technical Support for Oracle Helps Pan Ocean Navigate the Future
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
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MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
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Watch video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
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Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
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GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
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Watch video
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
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Standard Foods Corporation
“

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

Jerry Lee IT Director Standard Foods 
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Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
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Watch video
Sodastream
“

Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”

Hila Tovi Ronen Oracle Finance Leader SodaStream
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Watch video
Ricoh
“

Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management Ricoh
Read story
OSG Corporation
Federation University
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh

Additional resources

Overcoming Salesforce Challenges: Unblocking the Top 5 Roadblocks
Blog
Overcoming Salesforce Challenges: Unblocking the Top 5 Roadblocks
Rimini Street Staff
6 min read

Salesforce has the potential to transform your business. However, SaaS can sometimes be misunderstood as simple — fast to set up and easy to manage and maintain. In reality, that couldn’t be further from the truth. Misunderstanding the complexity of a SaaS platform as powerful as Salesforce can lead to a lower ROI than expected. […]

Read Blog
Overwhelmed by Opportunity, Salesforce Customers Need Assistance
Blog
Overwhelmed by Opportunity, Salesforce Customers Need Assistance
Rimini Street Staff
3 min read

Salesforce customers are drowning in opportunity – a good problem to have. In most cases, the challenge they have with Salesforce is not that it is rigid or limited, like the enterprise software of the past, but that it is so flexible and ever-evolving that they worry they aren’t extracting all the value from it […]

Read Blog
Broadcom Says, You’re Using VMware Wrong— Rimini Street Says, You Deserve Better Options
Blog
Broadcom Says, You’re Using VMware Wrong— Rimini Street Says, You Deserve Better Options
Rodney Kenyon
Rodney Kenyon
GVP, Professional Services – Rimini Custom
3 min read

Broadcom’s recent defense of skyrocketing VMware costs— claiming customers are simply using it wrong”—has sparked more frustration than reassurance. As enterprises react to forced subscription bundles and sharp price hikes, we’re stepping in with a proven alternative: Continue using your current VMware infrastructure, avoid vendor lock-in, reduce costs and regain control of your tech roadmap […]

Read Blog

Ready to unlock Salesforce’s full potential?

Contact Rimini Street today to inquire about our solutions for Salesforce and take the first step toward fully utilizing your platform to achieve your business goals.

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