Enjoy unmatched support, speed and skills
When mission-critical systems go down, so do operations — at a great cost to the business. At Rimini Street, our focus is on helping you achieve success and keeping your business running strong. The development of AI applications for our support engineers and managers serves as proof of our commitment to exceptional service.
With Rimini Support™, you're assigned to a dedicated Primary Support Engineer (PSE) who speaks your language and works in your time zone. Our PSEs are backed by a global team of engineers and proprietary AI and ML applications, developed to supercharge our engineers. You can rest assured knowing your issue is being actioned on by a top-tier team supported by client-centric technology.
Recognized as the global leader of third-party support for Oracle, SAP, VMware® and more, we're proud to be Engineered for Support®.
Resolve issues faster
Lower system and business risk
Get best-fit support
Rimini Street AI support applications
Developed by Rimini Street’s in-house support performance team, our ever-expanding AI and ML platform empowers our engineers to serve you better. Using unique data insights and intelligence, we help deliver seamless service and support for exceptional results.
Our patented AI support application, Case Assignment Advisor, helps our technical team assign the right support engineer, in the right time zone and language for your issue. The faster we accurately match, the faster we can tackle and bring your case to resolution.
- Analysis of 35+ vectors, including language, region and experience
- Selection of best-fit engineer for your unique case
- Industry-leading service level agreement of guaranteed 10-minutes or less for priority cases
The C-Signal application detects anomalies in both structured and unstructured data for cases in progress, notifying engineers of those that may need additional attention. As a result, client escalations are significantly decreased, freeing up our engineers to focus on root cause analysis and fixes.
- Streamlined service with a clear view of actionable information
- Automatic escalation of critical cases for faster support
- Reduced risk to system performance and business continuity
With a significant number of cases resolved since 2005, tackling unique and tough issues such as customizations, interoperability, security and more, the Case Assistant application leverages historical cases to help our engineers research and collaborate to resolve your case faster.
- Accelerated case resolution to reduce downtime
- Root cause analysis to prevent issue recurrence
- Proven solutions based on previous cases and best practices
Pacific Textiles experiences better, faster results with Rimini Support for SAP S/4HANA
Switching from vendor support to Rimini Support was a strategic decision for Pacific Textiles, one of the world’s largest fabric mills. Hear CIO Hubert Tsang discuss how the company has benefitted from better support, faster response times and the unlocking of funds to invest in a data lake as part of its AI strategy.
Hear what our clients have to say
By switching to Rimini Street, we have freed ourselves from the high costs of our traditional support model, allowing us to focus on key projects such as digital broadcasting technology innovation.”
Rimini Street’s expertise makes vendor-imposed end-of-support deadlines no longer a problem, giving us the ability to take full control over how we want to design our systems to best fit our vision.”
Most consulting firms tell you their timeframe. Rimini Street asked us for ours.”
The savings we’re achieving by moving to Rimini Street are enabling us to reinvest and refocus on developing new digital solutions and enhancing online access for our users.”
By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”
It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”
The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
Additional resources
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Strengthen operations with exceptional support
Contact Rimini Street today to learn how your organization can benefit from human-first support, support-focused innovations and a deep bench of experts ready to deliver fast, high-value solutions for your IT team.