Improve VDI reliability with VMware Horizon support and services
VMware Horizon, now known as Omnissa Horizon, is essential for delivering secure, high-performance virtual desktop infrastructure (VDI) and applications across your organization. As licensing models shift, costs rise and roadmaps shift, many organizations want to maintain their current Horizon environments without being forced into disruptive upgrades or costly subscription transitions.
Rimini Street, a global leader of third-party support for VMware, can seamlessly support every layer of your Horizon VDI deployment from the VDI control plane through VDI-hosted applications, helping ensure performance, availability and interoperability.
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Global VMware licensing expertise
Rimini Street provides Global License and Advisory Services for VMware to help enterprises navigate shifting licensing models, pricing changes and product roadmaps. Our experts clarify your entitlements, identify cost-saving opportunities and deliver vendor-agnostic guidance for subscription transitions, per-core pricing, bundling requirements and renewal decisions.
Gain ultra-responsive VMware Horizon support with Rimini Support™
With Rimini Support for VMware Horizon, get 24/7/365 access to full-time engineers worldwide. With guaranteed 10-minute SLAs for Priority 1 cases, delivered on average in less than two minutes, protecting your business is our business. See why our VMware clients rate our services 4.9 out of 5.0 in client satisfaction.
Protect, optimize and transform IT virtualization investments
Rimini Street serves as a strategic IT partner and trusted advisor for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT virtualization investments but also helping to achieve growth and profitability goals — faster — by optimizing and securing existing infrastructures.
Get always-on third-party support for VMware with unlimited requests across an extensive service catalog, backed by exclusive, advanced security for malware and threat protection for your VMware investments.
With Rimini Support for VMware, you gain:
- Dedicated engagement focused on aligning technology performance to business objectives
- 10-minute guaranteed SLA for Priority 1 issues to protect uptime
- Expert guidance delivered by seasoned technical, functional and application professionals
Strengthen VMware security with proactive, zero-day protection. Safeguard your enterprise with tailored, cost-effective solutions that address vulnerabilities before they become threats.
With Rimini Protect for VMware, you gain:
- Exclusive Rimini Protect™ Advanced Hypervisor Security, powered by Vali Cyber® for coverage across any Linux- or KVM-based hypervisor
- Initial security assessment to identify and evaluate risks across your ecosystem
- Hardening and threat intelligence with advanced insights and best practices to fortify security
- Proven services and solutions designed to mitigate hypervisor security risks
Transform your hypervisor strategy with vendor-neutral and hands-on consultation, aligning your IT goals with your business objectives.
With Rimini Consult for VMware, you gain:
- Strategic guidance to help assess options whether to maintain VMware, migrate to a single or multiple hypervisor environment, modernize with containers or a hybrid environment – or a combination of these options
- Custom projects spanning outcomes identification, solution discovery and implementation from planning through execution
- On-demand skills and staffing support to help scale your team quickly during peak periods
Get the third-party VMware support you need to keep your business running — delivered through a flexible, pay-as-you-go model. Our services are available worldwide, and U.S.-based clients with primary data centers in the U.S. can conveniently purchase support for up to 200 VMware hosts directly through the Rimini Store.
With Rimini Support Flex for VMware, you gain:
- Scalable solution that fits the needs of those with smaller footprints
- 24/7/365 support delivered by global experts on VMware
- Convenient online system to submit support tickets
“The adoption of Rimini Street's solutions has allowed us to optimize the maintenance of SAP and VMware environments, ensuring a more sustainable operation. With this support, we have reduced costs, increased process predictability and ensured more efficient management, aligned with the company's long-term needs. ”
FAQs
What is VMware Horizon called now?
VMware Horizon has now been rebranded as Omnissa Horizon. In 2024, Broadcom divested its End-User Computing (EUC) division, which includes Horizon and Workspace One, into a standalone entity called Omnissa. KKR, a private equity firm, acquired Omnissa in 2024.
Does Broadcom no longer support VMware Horizon?
Broadcom no longer supports VMware Horizon after divesting their EUC division to Omnissa in 2024. Broadcom announced the end of general support (EoGS) for Horizon-related components on March 28, 2025. Customers still using Horizon can choose to work with Omnissa for updates, bug fixes and security patches, or they can choose third-party support for Horizon from Rimini Street.
When does VMware Horizon Support end?
Broadcom stopped offering support for all components related to Horizon on March 28, 2025. This includes support for Aria Operations Management Pack for Horizon (MP4H).
Is Omnissa offering a subscription model for Horizon?
Yes, Omnissa offers two subscription-based options for ongoing Horizon support. The Term subscription option is for on-premises deployments, and the SaaS subscription option is for cloud deployments. However, both subscription models can be very expensive, especially when compared to maintaining perpetual licenses. Migrating to Omnissa’s subscription model may also require a complex and expensive upgrade process. Omnissa does not offer perpetual licenses for Horizon, leaving those with perpetual licenses for Horizon without support. Rimini Support™ for Horizon resolves this challenge by providing comprehensive support and security solutions that effectively extends the life of the Horizon environment for years to come.
What are my available options for VMware Horizon support?
Now that the end of support date for Horizon has passed, you can either transition to an alternative hypervisor, enter a subscription agreement with Omnissa for ongoing support, transition to third-party VMware support or choose self-support. Learn more about your options.
Additional resources
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Clients around the world are benefitting from the premium support, exclusive hypervisor security and extended life for perpetual licenses powered by Rimini Support™ for VMware LAS VEGAS – September 09, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, management and innovation solutions, and the leading third-party support provider […]
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