Rimini Street, Inc

Your SAP Maintenance Contract May Automatically Renew After September 30th

Don't get locked into another year of expensive SAP maintenance. Give SAP your 90-day notice now and explore your options. You could be saving up to 90% on your total maintenance costs.

Experience personalized support while radically reducing annual SAP maintenance costs

Rimini Street provides independent support for SAP products, enabling you to continue running your existing SAP Business Suite and Business Warehouse applications for a guaranteed 15 years without the need for upgrades or Enhancement Packs.

As SAP is shifting away from its core ERP software model to a cloud service model, you may be concerned about the opportunity costs of time and money required to move into an uncharted territory.

Get the most out of the investment you’ve poured into SAP over the last 20–25 years. Maintain your current stable and mature SAP version that works for your business and discover how you can adopt innovative digital and cloud solutions to drive competitive advantage on your timeline, not SAP's. Get the SAP Business Suite support you’ve always wanted — including full support for your critical custom code; tax, legal and regulatory updates uniquely chosen and tailored for your environment; and advisory services for strategic application planning and interoperability support.

Get started with SAP Business Suite support. Let's talk.

Supported SAP Business Suite and SAP Business Warehouse Products and Releases

Rimini Street supports a wide range of SAP enterprise applications and releases, including:

  • R/3
  • ERP 5 and 6 (ECC 5 and 6)
  • All SAP Business Suite 7 products including Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Supply Chain Management (SCM) and Product Lifecycle Management (PLM)
  • All versions of the SAP Business Warehouse, including later versions powered by the SAP HANA database and many third-party solutions that extend SAP application functionality

2017 SAP Applications Strategy Findings

The evidence from a recent survey of SAP ERP licensees reveals that 85% plan to continue running their current SAP releases. Many don’t see a business case for S/4HANA, are wary of multimillion-dollar reimplementation expenses, and seek to develop a hybrid IT strategy around their stable system of record. Get an in-depth look at the detailed survey findings and learn three best practices you need to know if you want to optimize costs in order to find the freedom to innovate.

"Think of me as an IT concierge. If you need it done, I will get it done and proactively maintain the health and growth of my clients."

You deserve a support program engineered for you. Engineered for Support means that on Rimini Street you’ll find smart, passionate support engineers singularly focused on providing the highest level of enterprise software support available.

  • You'll know your Primary Support Engineer (PSE) by name — like Joe, Emi or Kalpana.
  • We guarantee a response to critical issues within 15 minutes (actual average response time is less than five minutes).
  • As a Level 3 engineer, your PSE has an average of 15 years of front-line SAP expertise.
  • Backed by an entire technical organization, your PSE will work to derive every bit of value out of your existing ERP platform for the next 15 years.

Want your SAP support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetSAP
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Custom code support
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
Onboarding and archiving services
50% annual cost savings
Installation and upgrade support
Configuration support
Operational support
Application, repository and documentation fixes
Tax, legal and regulatory updates

Supported SAP Business Suite Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system, including:

Application Server (ABAP, J2EE and Web)
Extensions (i.e. Hybris, Industry)
Process Integration/Orchestration
User Interfaces (SAP GUI, Fiori, Web Clients)