Experience personalized SAP business suite while radically reducing annual maintenance costs

Rimini Street provides third-party support for SAP business suite products, enabling you to continue running your existing SAP and Business Warehouse applications for a guaranteed 15 years without the need for upgrades or Enhancement Packs.

As SAP is shifting away from its core ERP software model to a cloud service model, you may be concerned about the opportunity costs of time and money required to move into an uncharted territory. Rimini Street Application Management Services for SAP are ideal to support your migration, providing a wide variety of services for maintaining, enhancing, and managing those applications.

Get the most out of the investment you've poured into SAP over the last 20-25 years. Maintain your current stable and mature SAP version that works for your business and discover how you can adopt innovative digital and cloud solutions to drive competitive advantage on your timeline, not SAP's. Get the support for SAP Business Suite solutions you've always wanted - including full support for your critical custom code; tax, legal and regulatory updates uniquely chosen and tailored for your environment; and advisory services for strategic application planning and interoperability support.

You can further maximize the value of your SAP system with Rimini Street Application Management Services for SAP. Integrated Application Management and Support Services from Rimini Street help clients deliver IT services faster, provider a smoother SAP system operation, and accelerate deployments with streamlined management that gives greater agility and less multi-vendor coordination and risk in service delivery.

Get started with SAP Business Suite support. Let's talk.

Supported SAP Business Suite and SAP Business Warehouse Products and Releases

Rimini Street supports a wide range of SAP enterprise applications and releases, including:

  • R/3
  • ERP 5 and 6 (ECC 5 and 6)
  • All SAP Business Suite 7 products including Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Supply Chain Management (SCM) and Product Lifecycle Management (PLM)
  • All versions of the SAP Business Warehouse, including later versions powered by the SAP HANA database and many third-party solutions that extend SAP application functionality

2019 SAP Application Survey

The evidence from a recent survey of SAP ERP licensees reveals that 85% of respondents plan to continue running their current SAP releases. Many don’t see a business case for S/4HANA, are wary of multimillion-dollar reimplementation expenses, and seek to develop a hybrid IT strategy around their stable system of record. Get an in-depth look at the detailed survey findings and learn three best practices you need to know if you want to optimize costs in order to find the freedom to innovate.

"Think of me as an IT concierge. If you need it done, I will get it done and proactively maintain the health and growth of my clients."

You deserve an SAP business suite support and maintenance program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name. Reduce operational complexity with our Application Management Services for SAP
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of SAP expertise.
  • You can stay on your existing ERP platform for at least 15 years.

Nearly 2,100 active clients are supported by Rimini Street worldwide

“I was concerned about having to invest meaningful time and money to upgrade our SAP platform, since there was no real benefit for our business operations, or measurable return on investment. We had a stable system, including SQL Server 2000, that was already doing what we needed it to do - and we had no reason to change it.”

Rick Jankura, Chief Financial Officer, Jones Packaging

Want your SAP support services program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetSAP
Named, Regional Primary Support Engineer for Each Client
Named Global Account Manager for Each Client
24/7/365 Support with 15-minute Guaranteed Response Time for Priority 1 issues
Software Enhancements Delivered Under Maintenance Agreement
Custom Code Support
Installation and Upgrade Support
Application, Repository and Documentation Fixes
Global Tax, Legal and Regulatory Updates
Configuration Support
Full Support with No Forced Upgrades
Full Support of Current Release for a Minimum of 15 Years
Performance Support
Integration Support
Interoperability Support
Strategic Application Planning, Functionality Mapping and Enhancement Analysis
Security Advisory Services (Vendor-Neutral)
50% Annual maintenance fees savings

Supported SAP Business Suite Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system, including:

Application Server (ABAP, J2EE and Web)
Extensions (i.e. Hybris, Industry)
Process Integration/Orchestration
User Interfaces (SAP GUI, Fiori, Web Clients)