Rimini Street Support for Oracle E-Business Suite

Enterprise Support and Maintenance For Oracle EBS

Rimini Street offers support and maintenance services for a wide range of Oracle E-Business Suite 10.7 and later applications releases, including all major product lines.

Looking back on where we have been in the last 12 months, the lesson learned is I wish we could have started sooner with Rimini Street."
- Tom Grooms, CIO, Valspar

Unlock the Competitive Advantage by Developing Your Own E-Business Suite Strategy and Roadmap

E-Business Suite is a stable and mature ERP platform and many organizations are very satisfied with their current release. Despite this, many Oracle EBS find themselves forced to upgrade just to stay on a supported version from the vendor.

E-Business Suite customers can take control of their ERP roadmap to evolve and grow the business by:

  1. Maintaining the current EBS version that works for the business
  2. Receiving support for existing and planned customizations
  3. Redeploying key resources towards strategic IT projects

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

Enterprise Support Program Features

  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 30 Minute or Less Response Time         
  • Application & Repository Fixes       
  • Customization Fixes         
  • Documentation-Only Fixes        
  • Configuration Support      
  • Operational Support

Unmatched Oracle E-Business Suite Expertise

From application and customization fixes to tax, legal, and regulatory updates and beyond, every Oracle E-Business Suite Rimini Street client receives personalized service from a Primary Support Engineer with an average of 15 years or more of E-Business Suite experience — you get 24/7/365 enterprise support and maintenance with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your E-Business Suite system, including:

  • Forms
  • Applications Framework (OAF)
  • JAVA
  • PL/SQL
  • Reports
  • SQL
  • Workflow
  • Alerts
  • Applications Object Library (AOL)
  • Concurrent Manager
  • AD Tools
  • Application Server (iAS)
  • Fusion Middleware
  • Oracle Database

Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries

Rimini Street delivers scheduled updates for Oracle E-Business Suite applications including Payroll for the US and UK —as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies. Learn more.

Rimini Street experts are standing by to answer your E-Business Suite support questions

Contact Us

Upcoming webinar: The Top 3 Oracle License and Maintenance Optimization Strategies

June 16, 2016 10am PST
Reduce audit risks and operating expenses while remaining compliant to Oracle license agreements.

register now

Oracle E-Business Suite Product Lines & Releases Supported by Rimini Street

Product Lines: All including Financials, Human Capital Management, Manufacturing, Supply Chain, Customer Relationship Management, Procurement and Payroll

Releases: Oracle E-Business Suite 10.7 and later releases

Industry Analysis

“We try to avoid change and associated costs that the business is not asking for. By switching to Rimini Street, we put ourselves in the driver’s seat of our investment and change schedule in the years ahead.”
— Mark Wikingstad, CIO, UCI International

“We did not have an appetite for the every three year [EBS update] model. We wanted to get off the forced update path."
— Joe Tait, CIO, Lydall Inc

“[Our Primary Support Engineer] was very responsive at an important time, that being early Saturday morning on a Period Close weekend. We were able to fully resolve the issue before the business attempted to close the period, so all was transparent to the business. Effective, fast resolution.”
— Application Support Manager, Global Engineering and Design Firm

Representative Rimini Street E-Business Suite Clients: Toys R Us, Valspar, City of Louisville, KY, James Walker, Northumbria Police, NCH Corporation, Blue Coat Systems, Inc., Tempel Steel Company, RealNetworks, Inc