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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Expert Services and Support for SAP HANA Database

Keep your SAP HANA database running strong for years into the future with support, management and innovation solutions from a global leader of third-party support for SAP HANA database.

Read blog on breaking up with SAP support Request a call
Expert Services and Support for SAP HANA Database

Support solutions for SAP HANA database to regain control

Like many SAP database customers, you may be feeling pressured to migrate to SAP HANA Cloud without understanding the ROI or value of such an undertaking. More SAP customers are asking why. Why take on a lengthy, expensive and potentially risky migration project when my on-prem HANA database system is working well? Why should I give up control over my SAP database roadmap?

Rimini Street has helped many SAP database customers choose a better path, one that keeps existing HANA databases running for up to 15+ years into the future — no upgrades or migrations necessary. With a wide range of highly effective solutions for support, security, interoperability and more, we help you maximize your SAP investment and shift your savings toward investing in innovation and growth initiatives.

Discover why organizations across the globe in industries such as retail, energy, telecom and manufacturing trust Rimini Street with their business-critical HANA database needs. Let us serve as your support provider and innovation partner, giving you the freedom to follow your own technology roadmap.

Reduce SAP HANA support fees

Reduce SAP HANA support fees

Receive ultra-responsive, robust service that reduces operating expenses. By switching to Rimini Street, you can save up to 50% on your annual SAP HANA support fees and get better coverage.
Calculate your savings
Defer migration projects

Defer migration projects

Decide if and when to migrate to SAP HANA Cloud based on your business’s needs and timeline — not the vendor’s. Extend the life of your database up to 15+ years and leisurely explore your options.
Learn how
Fuel innovation and growth

Fuel innovation and growth

Reinvest time and funds into strategic initiatives that drive growth. Apply resources to innovation and integrate best-fit technologies with your stable platform, benefiting from new features immediately.
Uncover 4 SAP innovation myths

Key Lessons Learned from an SAP Database Guru

What does a day in the life of an SAP expert at Rimini Street look like? Rimini Street’s Senior Support Engineer Leonardo Gracioli shares how he and his team work together to resolve critical issues quickly and address clients’ most pressing needs.

Read blog

Expert support for SAP HANA database components

At Rimini Street, the scope of our support encompasses all SAP HANA Support Package Stacks (SPS) and revisions. We also support SAP HANA database components including, but not limited to:

HANA Database
HANA Studio
HANA Client
HANA Host Agent
HANA Information Composer
HANA Advanced Data Processing
HANA Spatial
LT Replication AddOn
LT Replication Server
SAP BusinessObjects Data Services
HANA XS Engine
HANA XS Advanced Runtime

Get top SAP HANA database performance and ROI

As a global leader of end-to-end third-party enterprise software support, management and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Rimini Support™ for HANA database
  • Rimini Manage™ for HANA database
  • Rimini Consult™ for HANA database
  • Rimini Protect™ for HANA database
  • Rimini Connect™ for OS with a HANA database
  • Rimini Watch™ for HANA database

Count on Rimini Street to deliver flexible, scalable, advanced support for your HANA database. We go beyond traditional break/fix support to help boost uptime and performance, increasing your overall ROI.

With Rimini Support for HANA database, you gain:

  • <2-minute average response time for P1 and P2 issues
  • Dedicated Primary Support Engineer backed by a global team and proprietary AI tools
  • Immediate savings of up to 50% on annual SAP HANA support fees to redirect to innovation
Learn about Rimini Support Compare to SAP HANA support

Let us expertly manage your database while your team works on strategic initiatives. Take advantage of our unique managed services model for your HANA database to help simplify operations, fill IT skills gaps and keep costs in check.

With Rimini Manage for HANA database, you gain:

  • Access to a global team of engineering talent with deep SAP knowledge
  • Choice of unlimited service or variable resource delivery model to fit budget
  • Root cause analysis to prevent recurring issues
Learn about Rimini Manage for SAP

Leverage the knowledge and hands-on experience of our database experts. Beyond providing world-class consulting and project solutions tailored to fit your needs, we go the distance with you to execute the agreed-upon plans to success.

With Rimini Consult for HANA database, you gain:

  • Vendor-agnostic IT strategy and roadmapping based on your goals
  • Custom project design and implementation to achieve functionality
  • Personalized recommendations for security, interoperability and more
Learn about Rimini Consult

Strengthen your security posture and help secure your HANA database with Rimini Street’s exclusive database protection solutions — without relying on vendor-provided security patches or being exposed to attacks while waiting for, selecting or applying fixes.

With Rimini Protect for HANA database, you gain:

  • Zero-day defense via database memory activity monitoring
  • Proactive protection against vulnerability exploitation
  • Cost-effective solutions that free up funding for innovation
Learn about Rimini Protect Download Rimini Protect Advanced Database Security Suite datasheet

Prolong the life of your HANA database by tackling interoperability issues ahead of time. Our solutions enable seamless compatibility with new technologies, helping future-proof your platform for a higher ROI.

With Rimini Connect products, you gain:

  • Fast, nondisruptive implementation by our team of specialists
  • Reliable solutions for Java, email servers, browsers and operating systems
  • Ability to proactively plan your technology roadmap without vendor restrictions or code changes
Learn about Rimini Connect

Keep your HANA database running smoothly with proactive monitoring and health check solutions. Let Rimini Street help maintain your environment by identifying and addressing problems before they become critical.

With Rimini Watch for HANA database, you gain:

  • 24/7/365 monitoring with 10-minute guaranteed response time for P1 cases
  • Enhanced performance and stability of your HANA database
  • Technical support and guidance to help ensure adherence with best practices
Learn about Rimini Watch

Hear what our clients have to say

Chen Full
“

With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”

Alex Chiu IT Manager Chen Full International 
Read story
Flexitech
“

The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”

Thierry Le Gouanvic CIO Flexitech
Read story
Cubic Corporation 
“

Rimini Street’s support helps create capacity for us to explore modernization, automation and AI initiatives across our broader application landscape, while maintaining SAP ECC as the stable core.”

Jack Lidington Director of Enterprise Applications Cubic Corporation
Read story
Idemitsu
“

Rimini Street’s expertise makes vendor-imposed end-of-support deadlines no longer a problem, giving us the ability to take full control over how we want to design our systems to best fit our vision.”

Takayoshi Sawai Deputy Director, Digital ICT Promotion Department Idemitsu
Read story
GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
Read story
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
Read story
GE Lighting, a Savant company
“

With Rimini Street, you have a partner that’s always ready with depth of expertise and a demonstrated, heartfelt commitment to helping support you.”

Sanjay Sethia Senior Manager of Enterprise Applications GE Lighting, a Savant company
Read story
Ledvance
“

The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”

Walter Eckardt Head of IT LEDVANCE
Read story
AllianceCorp Manufacturing
“

Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”

Erik Looi CIO AllianceCorp Manufacturing
Read story
Nibco
“

Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”

Jeff Miller Director, Business Relationship Management NIBCO®
Read story
Iguatemi
“

Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”

Valdemar Castilho IT Operations Manager Iguatemi Empresa de Shopping Centers S.A.
Read story
Chen Full
Flexitech
Cubic Corporation 
Idemitsu
GRP
Mercury NZ
GE Lighting, a Savant company
Ledvance
AllianceCorp Manufacturing
Nibco
Iguatemi

Additional resources

Flexitech Chooses Rimini Street to Extend the Life of its SAP ECC, Accelerate Compliance and Fund Innovation
Press Release
Flexitech Chooses Rimini Street to Extend the Life of its SAP ECC, Accelerate Compliance and Fund Innovation

Rimini Support™ for SAP helps French brake parts manufacturer avoid unwanted move to RISE with SAP, strengthen security and compliance readiness and reinvest freed capital into R&D and modernization initiatives LAS VEGAS – March 3, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider […]

Read Press Release
With ERP, Mission-Critical and Strategic are Two Different Things
Blog
With ERP, Mission-Critical and Strategic are Two Different Things
Luiz Mariotto
Luiz Mariotto
GVP & GM, Global SAP Services
4 min read

A robust and reliable ERP is crucial for medium and large companies from all sectors to have a unified and secure view of data for management and for the company’s daily operations — especially regarding the execution of mission-critical tasks. In today’s business world, with technological evolution and the growing demand for flexibility and efficiency, […]

Read Blog
Rethinking the SAP ECC to S/4HANA Migration Mandate
Blog
Rethinking the SAP ECC to S/4HANA Migration Mandate
Scott Hays
Scott Hays
VP, Product Marketing - Support
4 min read

Contrary to what SAP may want you to think, ECC to S/4HANA migration isn’t mandatory for your enterprise. In fact, independent support can extend your current ERP investment beyond SAP’s projected end of mainstream maintenance for ECC in 2027. I sat down with three of our SAP ERP experts to discuss the options businesses have. […]

Read Blog
Tackling Customer Concerns About SAP Support and Cloud Migration
Video
Tackling Customer Concerns About SAP Support and Cloud Migration
Watch Video
Foundry Survey: IT Leaders Express Concern Around SAP Plans for Move to S/4HANA
Research Report
Foundry Survey: IT Leaders Express Concern Around SAP Plans for Move to S/4HANA
Read Research Report
Now Is Your Chance to Switch to Third-Party Support for SAP and Use the Savings to Accelerate Innovation
Blog
Now Is Your Chance to Switch to Third-Party Support for SAP and Use the Savings to Accelerate Innovation
Luiz Mariotto
Luiz Mariotto
GVP & GM, Global SAP Services
3 min read

The end of September often comes abruptly for SAP customers struggling with the costs and restrictions inherent in the vendor’s support contracts. September 30, 2024 is the deadline for informing SAP that you are considering terminating those contracts for the coming calendar year. You can later choose to stay with SAP support, but if you […]

Read Blog
Key Lessons Learned from an SAP Database Guru
Blog
Key Lessons Learned from an SAP Database Guru
Leonardo Gracioli
Leonardo Gracioli
SAP Sr. Support Engineer
3 min read

This blog was originally published in June 2023 and was updated in June 2024  What Brazil-based Leonardo Gracioli loves most about his job as an SAP Database Guru for Rimini Street is the opportunity to learn new things.  “I’m always looking for challenging tasks—something that makes me feel I’m learning something new,” he says. “SAP […]

Read Blog
Rimini Watch™ for Database
Datasheet
Rimini Watch™ for Database
Read Datasheet
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Scott Hays
Scott Hays
VP, Product Marketing - Support
4 min read

As IT leaders look toward the future of their ERP system, they must decide whether to innovate at the edges of the current system or replace it completely.  We’ve all seen those reality home renovation shows where a couple must decide whether to renovate their current home or buy a new one. If the place […]

Read Blog

Expect more from your SAP HANA database investment

Contact Rimini Street today to learn how we can help you make the most of your on-prem HANA database, preserving your ability to choose what's best for your business.

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