Rimini Street Support for SAP HANA Database

Rimini Street Support for SAP HANA Database enables clients to reduce their total cost of HANA Database ownership and receive ultra-responsive support. Clients can remain on their current, stable release without any required updates — while retaining the right to update on a time line that suits their business needs and budget.
We support HANA in conjunction with support for SAP Business Suite applications, SAP Business Warehouse, and the SAP BusinessObjects Business Intelligence platform; we also support HANA Database standalone.

Key Benefits

  • Maximize the value of your SAP investment.
  • Minimize business disruption with rapid support response and no forced updates.
  • Fund innovation and drive business growth with savings up to 90% of your total maintenance costs.

HANA Database Support and Maintenance Program
Rimini Street’s support program for HANA Database includes the following standard features:
  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues
  • Application & Repository Fixes
  • Documentation-Only Fixes
  • Configuration Support
  • Operational Support
  • Performance Tuning
  • Interoperability Support
  • Vendor-Neutral Security Guidance

Select Supported HANA Database Components:

  • HANA Studio
  • HANA Client
  • HANA Host Agent
  • HANA Information Composer
  • HANA Advanced Data Processing
  • HANA Spatial
  • LT Replication AddOn
  • LT Replication Server
  • SAP BusinessObjects Data Services
  • HANA XS Engine
  • HANA XS Advanced Runtime

Additional Premium HANA Database Support & Maintenance Features
In addition to standard break/fix support, Rimini Street also provides, at no extra cost, configuration support tailored to your specific deployment; performance tuning support for maximum throughput; and advisory services around security, interoperability, and upgrade issues. Our comprehensive support package ensures resolution of issues no matter where the problem lies.
These value-added services ensure your HANA Database will operate smoothly for years to come. Savings from switching to Rimini Street Support for HANA allow you to invest in other strategic initiatives or augment your hybrid IT strategy for increased flexibility and reduced TCO.

Combined Database and Application Support Enables Additional Savings and Integrated Support
HANA Database licensees switching their annual support to Rimini Street reap the same 50 percent savings in annual support fees that is enjoyed by clients utilizing Rimini Street for their enterprise application software support. Licensees who use Rimini Street for combined support of their HANA Database and SAP enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the database and application through a single-source provider.

Rimini Street experts are standing by to answer your HANA Database support and maintenance questions.

Contact Us

All SAP HANA Database Support Package Stacks (SPS) Supported

Analyst quote:
“It is essential for enterprise software licensees to have options when it comes to support. Independent support providers play a key role in creating a competitive environment. Moreover, customers now have the freedom of moving their SAP HANA Database to independent support, with the confidence that they will not be locked into vendor support. This means better ROI and customer satisfaction for SAP licensees.”  -  R. "Ray" Wang, principal analyst and founder, Constellation Research, Inc.

Representative Rimini Street SAP Clients:
Ploucquet Holding GmbH, Nine West, Embraer, ChemChina, T Systems, Southco, Pioneer Electronics, Infoglobo

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