Rimini Street Support for Siebel

Best-in-Class Premium Maintenance and Support Services for Mission-Critical CRM Software

Rimini Street offers support services for a wide range of Siebel products and releases, from older 5.x to more recent 8.x releases, including all product lines. This includes Siebel Mobile, Cloud, OnDemand, Telecommunications and all other product lines.

One of the things Rimini Street is helping us with is mobilizing, or virtualizing, our legacy Siebel environment so that people can access it wherever they are.  We want to take advantage of many of these [technologies] and provide more capabilities to our fundraisers, our volunteers and our staff.”
- Jay Ferro, CIO, American Cancer Society

Enabling Customers to Evolve and Grow Using Their Siebel Platform

Siebel customers leverage independent support to help them add new features and capabilities to their existing platform. Customers can maximize their Siebel investment by:

  1. Maintaining the current Siebel version that works for the business
  2. Adding new capabilities including Mobile, Social, Cloud, and OnDemand
  3. Operating Siebel with the latest infrastructure including browsers, OS and databases
  4. Redeploying key resources towards strategic IT projects

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required software upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

Support Program Features

  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 30 Minute or Less Response Time         
  • Application & Repository Fixes       
  • Customization Fixes         
  • Documentation-Only Fixes        
  • Configuration Support      
  • Operational Support

Unmatched Siebel Expertise

Every Siebel Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of Siebel experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your Siebel system, including:

  • Siebel EAI/Component Interfaces
  • Business Process Automation/Workflow/State Models
  • Assignment Manager
  • Siebel Tools Configuration, Scripting
  • EIM
  • Security — Single Signon, LDAP
  • Server Request Processing
  • Object Manager Optimization
  • Load Balancing (Round Robin, Resonate, Third-Party)
  • System Administration

Rimini Street experts are standing by to answer your Siebel support questions

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Siebel Product Lines & Releases Supported by Rimini Street

Product Lines: ALL

Releases: 5.x, 6.0.x, 6.3.x, 7.0.x, 7.5.x, 7.7.x, 7.8.x and 8.x

Proven Client Success

"No room for improvement! Larry joined our call almost immediately after getting the invite and stuck with us through 10 grueling hours of troubleshooting. He even continued to investigate once the call was closed and was able to provide the resolution — even though it wasn't a Siebel issue. Not sure what you pay him, but he deserves a raise."

—IT Manager, Global Telecommunications Company

"I’m mostly impressed with Sudhir’s willingness to fight over the issue until a solution is found. We have had several sessions and Sudhir has constantly followed on the case to eventually solve the problem. Thanks again for your great help.”

—Test Engineer, Digital Television Company

Representative Rimini Street Siebel Clients: Alaska Communications Systems, OpenTV, Carrier Corporation, CoreLab Partners, Inc., Aviva, Blue Coat Systems, Inc., Saudi Telecom Company