Rimini Street, Inc


Extend the value of your Oracle Fusion Middleware applications, boost performance and dramatically reduce costs

Rimini Street provides independent support and maintenance services for Oracle Fusion Middleware software. Your Oracle Fusion Middleware software can be supported by itself or in combination with your Oracle or SAP enterprise applications and Oracle Database.

By using this combined support, you can receive an integrated service offering with all the advantages of single-provider support.

Get started with Oracle Fusion support. Let's talk.

Supported Oracle Fusion Middleware Products

The following is a sample of the Oracle Fusion Middleware products supported by Rimini Street:

  • Application Servers — WebLogic, Tuxedo, Internet Application Server, Oracle Application Server
  • Business Intelligence — Hyperion, Essbase, OBIEE, BI Discoverer
  • Business Process Management — BPM Suite, AquaLogic, BPEL Process Manager, Business Process Analysis Suite
  • Data Integration — Oracle Data Integrator, GoldenGate, Enterprise Data Profiling and Data Quality
  • Development Tools — JDeveloper, Designer, OAF, ADF, OAE, Forms, Reports, BI Publisher
  • Enterprise Management — Application Testing Suite, Oracle Enterprise Manager Packs for Middleware
  • Identity Management — Identity and Access Management Suite, SSO, Access Manager, Adaptive Access Manager, Directory Services
  • Service Integration — SOA Suite, Application Integration Architecture
  • User Engagement — Oracle WebCenter Portal, Oracle OAS Portal

10 Telltale Signs That It’s Time to Change Your On-Premises ERP Strategy

To transform your business, your IT team needs to innovate. Now that Oracle has shifted its focus and resources to the cloud and platform development, you may feel you are getting diminishing returns on your ongoing maintenance investment in on-premises Oracle applications.

Oracle licensees are at a crossroads. Learn how you can break free into the age of Innovation Agility.

"I am very proud. I can see the direct impact on clients and how they are getting savings with top class service."

You deserve a support program engineered for you. Engineered for Support means that on Rimini Street you’ll find smart, passionate support engineers singularly focused on providing the highest level of enterprise software support available.

  • You'll know your Primary Support Engineer (PSE) by name — like Joe, Emi or Kalpana.
  • We guarantee a response to critical issues within 15 minutes (actual average response time is less than five minutes).
  • As a Level 3 engineer, your PSE has an average of 15 years of front-line Oracle product expertise.
  • Backed by an entire technical organization, your PSE will work to derive every bit of value out of your existing ERP platform for the next 15 years.

Over 1,300 companies worldwide have made the switch to Rimini Street

“Beyond budget considerations, I would tell anyone interested in responsive service, excellent support, a high level of technical expertise, but most of all, a really good partnership — go with Rimini Street.”

Neal Johnson, Director IT Service and Operations, House of Fraser


Want your Oracle Fusion Middleware support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual cost savings