The quality of support we’re receiving for these crucial systems is a game-changer.
Philippine Airlines
With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers.
Director of Sales
…we found we would be able to better protect our systems using Rimini Street …Taking this approach has enabled us to redirect our resources to focus on higher-value work for the university.
Director of Solution Design and Delivery
Over the last 15 years, we’ve helped businesses re-allocate over $6B in total support costs to help fund projects that drive business growth.
WHAT WE DO
Thousands of organizations trust Rimini Street for unmatched technology services.
Software Support
Featured Content:
Intermedium Research of Public Sector CIO Priorities 2022
The pandemic dispelled the notion that going digital was optional for Australian and New Zealand governments. Now that citizens, ministers, and employees have discovered the benefits of public sector digital transformation, agency CIOs are facing extra pressure to transform ICT environments even faster. Yet legacy systems, capability shortages, and high supplier costs can impede rapid progress. A new independent research report by Intermedium, captures key CIO priorities for 2023 and discusses third-party software support as a solution to help: expedite public sector digital transformation close IT talent gaps reduce costs This new report was unveiled at the Gartner IT Symposium, Gold Coast, on September 12th. Register now to receive the report.
Three Key Trends Reshaping Government Technology Roadmaps
Agencies across Australia and New Zealand are looking to digitally transform their organisations to deliver better, faster, and more secure services to the public. Whether that transformation comes in the form of significant platform upgrades, new services for the public to access, or even modernising such systems as HR and Finance, the Government of tomorrow is bound to look far different to that of today. At Rimini Street, we work with government agencies of all kinds across the region. We have taken the time to understand their requirements, and we understand the solutions they need to address the challenges they face. In those discussions, IT teams have openly revealed the specific problems they face as the technology landscape evolves. Download the eBook now to learn more about the three key trends we identified which are directing the evolution of government agencies in distinct ways.
Ahead of the Game: Winning in Uncertain Times through Extraordinary Support
Join Rimini Street’s Director of Global Service Delivery, APAC, in a fireside chat to get a better understanding of how leading organisations are overcoming freeing human and financial capital with tighter IT budgets and market skills shortages, how technology leaders evaluate partners in order to deliver a seamless customer experience, plus hear about Rimini Street success stories and why these IT leaders are ahead of the game in uncertain times.
Surprising Facts About Oracle Support Programs and Why You Should Care
Every year, you’re probably paying approximately 22% of your annual licensing fee for Oracle support services, but how do you know you’re getting your money’s worth? It’s normal to expect that the people who manufacture a product will offer the best support. However, if you knew the facts about ERP software support services, you’d know that in this case that’s not a valid assumption. Independent, third-party support actually provides more comprehensive coverage than Oracle does. Oracle premier support … Oracle premium support … Extended, Sustaining, De-support, End-of-Life, and Market Driven support—what do all these terms even mean and why should you care? How does third-party support compare? For many companies, 22% of licensing fees is a multi-million-dollar annual decision. Watch this webinar and find out what you do and don’t get with each level of Oracle support, along with important transition dates. Get all the facts about Oracle and find out how to make the best decisions for your company when choosing where to invest your support budget. You might be surprised by what you learn.
How Organizations Can Minimize Risk by Reviewing Their SAP S/4HANA Migration Strategy
According to the global IDG survey of SAP licensees, nine out of 10 respondents reported being happy with their current releases.1 Yet, they’re facing SAP S/4HANA migration pressure combined with the pressure to innovate, recovery from a global pandemic, and tightening budgets. Given these challenges, IT leaders need to make strategic choices that drive competitiveness and value. If you’re debating a migration to S/4HANA or maintaining your current release, the white paper, “How Organizations Can Minimize Risk by Reviewing Their SAP S/4HANA Migration Strategy,” can help you sort through the decision. From evaluating risk through post-migration planning, this white paper covers the major considerations of making the move or staying put in four steps: Evaluating your current environment and whether making the move is financially and strategically sound Designing your ideal environment around SAP or choosing SaaS-based options to augment your existing release Preparing for an SAP S/4HANA migration and ensuring your environment is ready to take advantage of new capabilities Customizing the new environment to your business needs amid the post-migration budget challenges Download a complimentary copy of the full white paper to guide your SAP S/4HANA migration strategy. 1 IDG Communications, Inc., “Navigating the Future of SAP: How IT leaders are accelerating innovation while maximizing ERP investments,” 2021
Rimini Street Support for Oracle Enables Southern Cross Electrical Engineering to Fund and Staff Expansion of Its Business Services
Australian leading electrical and maintenance services company able to refocus budget and its IT resources to enhance its digital transformation initiatives Sydney, Australia & Auckland, New Zealand – October 25, 2022 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP […]
Racing and Wagering Western Australia Turns to Rimini Street for Better Support and Advanced Security for its Oracle Technology Landscape
Racing industry leader switches to Rimini Street to reduce reliance on Oracle, prepare for open-source databases, and improve security LAS VEGAS, August 29, 2022 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today […]
University of Technology Sydney Gets Better Support and Security for Oracle Database by Switching to Rimini Street
Rimini Street support and security enables university to slash support wait times, improve security, reduce support costs and improve its service delivery as tertiary education sector adopts hybrid learning and navigates labor shortages LAS VEGAS, August 23, 2022 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading […]
Manukau Institute of Technology Avoids Costly and Unnecessary Oracle Upgrade by Leveraging Rimini Street Support
Leading New Zealand vocational educator avoids forced upgrades to stay fully supported while gaining the flexibility to develop its future IT roadmap LAS VEGAS, July 20, 2022 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products, and a […]
BreastScreen Victoria Switches to Rimini Street Support for its Oracle Database Software, Unlocks Resources to Meet Increasing Service Demand
Australian Government-funded breast cancer organization that performs more than 230,000 breast screens per year benefits from local, proven Rimini Street Support for Oracle Database and liberates internal IT personnel to focus on more strategic initiatives LAS VEGAS, February 15, 2022 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, […]
Yarra Valley Water Enhances Customer Experience and Fuels Digital Transformation Journey by Moving Oracle Software Portfolio to Rimini Street
Largest water utility in Melbourne, Australia receives higher quality support from Rimini Street, redirects savings to innovation, while keeping customer costs down LAS VEGAS, January 11, 2022 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products, and a […]
Origin Energy Switches to Rimini Street Support
Leading Australian energy company attracted to support model and avenue to reduce costs LAS VEGAS, September 2, 2021 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Origin Energy, a leading […]
Learn from our clients:
In the long run, this has allowed us to prioritise our technology investments to drive an easier and more engaging customer experience.”
– Michael Howard Chief Operating Officer
We didn’t have a dedicated team at Federation University. We had one, maybe two people at any one time working on the project. Rimini Street saved us the equivalent of three or four full-time employees.”
– Andrew Matheson Manager, Service Operations
We know we can now do upgrades on our own terms, which has been critical during a tumultuous time in the hospitality sector.”
– Kent Bawden IT Vendor Manager
We quickly realized that the value of the support we were receiving from Oracle did not match the annual spend. With Rimini Street, we’re able to get better support at a much lower cost.”
– Scott Lawry Associate Director Solution Design and Delivery
Learn from our clients:
“As a result of our partnership with Rimini Street, we’ve been able to focus on more high-value work including big projects to improve our service to clients without expanding the team.”
Learn from our clients:
“Rimini Street is the definition of ‘peace of mind’ – proving to be a genuine partner that can deliver 24/7/365 service, particularly in a time of crisis.”
Learn from our clients:
“We needed to look at ways to be more efficient and effective with our costs and technology in the current economic environment. The transition to Rimini Street has enabled us to reallocate investment in accelerating business value and innovate around the edges of our SAP platform.”
Learn from our clients:
“Rimini Street had a clear plan, collaborating with us to develop a flexible, configurable solution to meet our compliance requirements.”
Learn from our clients:
“Being able to shrink how much time is spent on routine work has really allowed us to prioritize the bigger picture, and Rimini Street gives us time back in our day. Rimini Street has really eased up our workload.”
Learn from our clients:
“Rimini Street’s security offering has delivered everything we’ve needed in the time we’ve worked with them, and concurrently removed the need for resource-intensive vendor patching”
Learn from our clients:
Latest Articles:
CFOs need to partner with CIOs now more than ever
By Daniel Benad, group vice president and regional general manager, Oceania, Rimini Street The COVID-19 pandemic has caused the financial services sector to pivot, almost overnight; it became relied upon as the economic safety valve of the nation: deferring mortgages and repayments was just one aspect brought about by lockdowns over the past two years, […]
Clouded Crystal Ball: Looking Beyond Cloud TCO Calculators
By Daniel Benad, group vice president and regional general manager, Oceania, Rimini Street All major cloud providers (AWS, Azure, GCP etc.) offer an online calculator developed to help organisations assess the estimated total cost of ownership (TCO) of migrating to their service. These calculators value TCO based on variables such as server workload, the amount […]
Why Patching Leaves a False Sense of Cyber Security
By Daniel Benad, group vice president and regional general manager, ANZ and Oceania, Rimini Street Strong security policies have always been critical for government agencies of all sizes, particularly as more and more look to modernise their systems and digitally transform how they deal with the public. Yet many agencies are led to believe that […]
Patching alone won’t stop cyber crime
Daniel Benad, group vice president and regional general manager, ANZ and Oceania, Rimini Street Strong security policies have been critical for organisations in all industries since the early days of technology. However, many organisations are still under the impression periodic patches applied by their various vendors for their enterprise resources planning (ERP) and enterprise software […]
Disruption, Not Cost, the Biggest Concern for Public Sector Agencies in Era of Modernisation
By Daniel Benad, group vice president and regional general manager, Oceania, Rimini Street Government agencies across Australia are investing heavily into digital transformation initiatives and modernising their IT systems. Often these investments are done on top of BAU budgets, so little consideration tends to be made about the costs of the implementation or the upgrade. […]
De-risking retail takes more than patchwork
DANIEL BENAD The digitalisation of retail has fostered tremendous potential, but simultaneously catapulted the scope for cyber-attacks against retailers to new heights. E-commerce boomed on the back of pandemic lockdowns, and start-ups are raising millions to bring new solutions to market. Between systems, apps and data powering supply chains, warehouses, online stores and even physical […]
Webinars:
Cure Your ERP Headaches Through Consolidation and Third-Party Support
Combining multiple ERP systems into a single platform can help organizations reduce complexity, lower costs, and extract more value from their current setup. A recent survey by Computing Research of 143 IT leaders shows that over 40% of enterprises are using multiple ERP solutions, so there’s a huge pool of organizations that can benefit from ERP consolidation. In this recorded webinar, Rimini Street VP of market research, Pat Phelan, discusses this trend and more with Computing Technology analyst, Helen Daniel, and site editor, Tom Allen. Watch now to take a deep dive into the survey results and learn how to tackle these key challenges before embarking on a consolidation project: Cost and complexity of consolidating multiple systems Data compatibility across multiple systems Potential IT skills gap of personnel who will be tasked with consolidating these systems
SAP Customers Have Big Decisions to Make for 2023
How are your peers aligning their SAP strategy and budgets with economic uncertainty, migration pressure, and the constant push for more innovation? In this webinar, you’ll get a sneak peek into the Spiceworks Ziff Davis report, 2023 State of IT Report – and what the data means for your plans next year. Watch the full webinar to learn: how your organization can keep its options open with respect to its SAP software infrastructure, ways to reduce operational costs with third-party technical support tactics to mitigate security risks with virtual patching
Business Application Modernization: Replace or Renovate?
With the current state of change in global events and the economy, organizations that take a business-driven approach to ERP maintenance and evolution can be better positioned to meet objectives than those who do not. And having a roadmap that enables new technologies and new business models can lead to growth and competitive advantage in the face of fluctuating market conditions. But what’s the best path to modernization? Should you replace existing systems or renovate them? In this on-demand webinar, Rimini Street’s Scott Hays sits down with Duncan Jones, vice president and principal analyst at Forrester, to discuss topics including: innovating around the edges of your ERP modernizing with a variety of platforms rather than an omni suite replacement customizations and security considering both the IT perspective and the business perspective You won’t want to miss this insightful conversation. Watch now.
Composable ERP Strategy: Avoiding the Pitfalls for SAP
Are the complexities of composable ERP holding you back? Learn why a composable business model is a critical path for enterprises looking to de-risk uncertainty. We focus on the advantages of adopting a composable ERP strategy and the ROI associated with making this shift. Join industry expert and CTO Eric Helmer from Rimini Street in this on-demand video as we reveal: Concepts and principles of a composable ERP strategy How to make decisions regarding what to keep from a current ERP system and what to change Planning for training in the new skills and technologies your team needs for a successful transition to a composable ERP strategy If you’re looking for a strategy that frees you from vendor pressure and supports your Business-Driven Roadmap, this is the video for you. Speakers Eric HelmerSVP & Chief Technology OfficerRimini Street Scott HaysSenior Director, Product MarketingRimini Street
Your Future Options with SAP
Relying on SAP to run your business? Pressuring you to migrate to S/4HANA and nudging you to give up your perpetual license for cloud-based subscription licenses are just a few ways they may be trying to lock you into SAP for the long term. With mainstream maintenance for Business Suite 7 core applications ending in 2027, you have some important decisions to make. In this 30-minute segment, we cover the key dates and drivers of those decisions and why it’s best to keep your options open. You will learn about: • Vendor-driven roadmap and business-driven roadmap differences • Clarity on dates and other drivers for decision-making • 5 strategies to guide your S/4HANA migration Watch now! Speakers Luiz MariottoGVP, SAP Product ManagementRimini Street Scott HaysSenior Director, Product MarketingRimini Street
4 Ways to Avoid Oracle Price Hikes
Instead of the usual 3-4% increase, Oracle has supposedly increased its support prices by 8% this year. The question for CIOs and application leaders becomes ‘what to do about it?’ Do you eat the cost by tightening your belt or cutting investments in new technologies and innovations? Join Rimini Street’s VP of Product Strategy, Renee Wells and GM & GVP of Oracle Services, Frank Reneke, as we look at the options facing Oracle licensees in the face of rising support costs and lagging support value. We answer lingering questions such as: Can you justify Oracle support costs if the support value doesn’t improve? Is it time to reexamine the link between your IT strategy and business outcomes? Are you able to retain your top IT talent, especially in the face of price increases? Is it time to consider third-party support services to escape a vendor-driven roadmap? Register now and watch the discussion for key factors you should consider before enduring Oracle’s reported price increases for the same support, migrating to the cloud, or focusing on a composable ERP strategy.
Sharpen Your SAP Talent Strategy for ERP Innovation
CIOs today must continually deliver at a high level despite limited resources. The tech talent shortage adds to the complexity, particularly with legacy SAP systems that require significant maintenance resources. Third-party software support can help. Rebecca Wettemann, Principal Analyst at research firm, Valoir, and Scott Hays, Senior Director Product Marketing at Rimini Street, lead an insightful discussion on third-party support and how it’s enabling CIOs to innovate around the edges of their high-performing SAP systems and engage and retain key talent. Topics include: 4 Key areas where CIOs are driving transformation around their current ERP Budgeting for edge innovation projects Best practices for engaging IT teams on edge ERP initiatives You won’t want to miss this valuable discussion. Watch now. Speakers Rebecca WettemannPrincipal AnalystValoir Inc. Scott HaysSenior Director, Product MarketingRimini Street
How to Solve Salesforce Skills Gaps and Boost Performance
As the global leader in commercial design and manufacturing with flagship clients like Starbucks, Hilton, and McDonalds, Elkay Interior Systems (EIS) has a sprawling and complex IT environment. Over this past year, it has been able to reduce complexity, improve service, and cut costs with Rimini Street application management services (AMS) for its Salesforce environment. In this on-demand webinar presentation, EIS’s Tammy Miller, global IT director, and Abraham Nugent, business solution analyst, join Rimini Street President, Sebastian Grady, to discuss their journey with Salesforce and how they found an alternative path to improving their Salesforce operations. Topics covered include: The impact of Salesforce hiring and resourcing challenges Tactics to address resourcing challenges and get more out of your Salesforce investment The value of an unlimited ticket model Ways that EIS uses Rimini Street to unlock the art of the possible
Introducing Rimini Protect™: Comprehensive, Zero-Day IT Security
Security is a top issue facing IT professionals today, and if you’re relying solely on software vendor patches to keep your data safe, you’re taking an unnecessary risk. In this on-demand webinar, Rimini Street CEO Seth Ravin and IT security experts discuss the escalating cybersecurity threat environment and how you can take control of your own defense with Rimini Protect zero-day security solutions and services. Learn about the high cost of security breaches, how often they are occurring, how bad actors can target your employees, and how your current security efforts may still leave you vulnerable. You won’t want to miss this valuable discussion. Watch now.
Ahead of the Game: Winning in Uncertain Times through Extraordinary Support
Join Rimini Street’s Director of Global Service Delivery, APAC, in a fireside chat to get a better understanding of how leading organisations are overcoming freeing human and financial capital with tighter IT budgets and market skills shortages, how technology leaders evaluate partners in order to deliver a seamless customer experience, plus hear about Rimini Street success stories and why these IT leaders are ahead of the game in uncertain times.
The Business Impacts of the IT Talent Shortage: CIO Research Results
In this on-demand webcast, Tom Schmidt, digital content director at CIO, and Brian Slepko, EVP, global service delivery at Rimini Street, review global research findings on the IT talent shortage and its impacts on business. Results from the study reveal IT leaders’ top business and technology challenges, their level of concern with the talent shortage, and the impact of remote work on the ability to recruit and retain IT talent. Tom and Brian also discuss: delivering business efficiencies strategies for addressing the IT talent shortage structuring a support organization for an environment with both old and new technology why outsourcing support for ERP applications can be a smart strategy Watch now.
Should I Stay or Should I Go Now? Oracle EBS and Database Roadmap Choices
As an Oracle customer, do you ever wonder if you should stay or go? Do you ever ask yourself: why do I love Oracle software? should I stay with EBS 12.1.x or go to EBS 12.2.x? how about Oracle Database versions 11, 12, 18, 19, or 21 vs. open source databases? should I stay with my on-premises application and technology software or go to cloud software? should I keep my data centers on-premises or go cloud or hybrid? The good news is that there are many options with pros and cons depending on your situation and strategy. In this webcast, Rimini Street President Sebastian Grady chats with Wells Enterprises’ CIO Ryan Schaap about their eight year partnership and the application rationalization strategy that has helped Wells drive transformative innovation. Topics include: a review of Oracle EBS and database roadmap choices security choices to minimize risk and maximize protection for these mission-critical systems evaluating the cost vs. value of upgrades prioritizing “which roadmap choices when” how to leverage third-party support to drive transformative growth Watch the webcast now.
Take Control of Your SAP Relationship & Roadmap
SAP software is mission-critical and can be complex. The same can be said for SAP licensing which makes compliance difficult. Yet, being out of compliance can be an invitation for an audit which are an easy way for SAP to generate revenue at your expense and cause unwanted lock-ins. During this webinar you’ll learn smart ways to manage your SAP relationship, plus how to free your budget and liberate funds for innovation including digital transformation. Join this essential session as our experts explain how to respond to: SAP license negotiation strategies SAP audit triggers and tactics including Indirect Access Licensing questions when moving to third-party support Doug Gibson, Managing Partner at Invictus Partners along with James Ratcliffe, Service Solution Architect – SAP at Rimini Street will share guidance on SAP licensing as well as strategies to reduce your SAP support costs, free up resources and focus on your business initiatives.
