Organization has successfully leveraged independent SAP support in U.S. since 2009;
Now expands support coverage worldwide to Japan, China and Brazil, and further reduces annual maintenance costs
LAS VEGAS, August 29, 2016 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail, Oracle Agile PLM and Oracle ATG Web Commerce software, today announced that Pioneer Corporation, a leading Japanese electronics manufacturer, has expanded the scope of Rimini Street independent support for its mission-critical SAP ERP system, including support for the company’s SAP Advanced Planning & Optimization (APO) application, to cover operations in Japan, China and Brazil. Pioneer Electronics (USA) Inc., a subsidiary of Pioneer Corporation, has successfully leveraged independent SAP support from Rimini Street since 2009, leveraging significant cost savings.
“We are amazed by the immediate cost savings achieved by switching from vendor support to Rimini Street. In addition, we receive timely and often very complex updates delivered for tax and regulatory changes in Japan, China and Brazil,” said Toshinari Kobayashi, general manager, System Development Department 1 of IT Division, Pioneer Corporation. “As a large global organization we expect to experience a number of additional significant advantages – all as a result of making the move to independent support.”
By switching to Rimini Street, Pioneer Corporation has now been able to lower the cost of their ongoing operations and can leverage the benefits of immediate savings while benefiting from Rimini Street’s ultra responsive service and wide breadth of support capabilities not available in the vendor’s standard support offering.
Pioneer Expands Use of Independent Support Globally to Japan, China and Brazil
For the last two decades, Pioneer Corporation has relied on its SAP application as the organization’s core, global ERP system. Within this period, the company also introduced a planning application, SAP APO 3.0, in Japan.
Pioneer Electronics (USA) has successfully leveraged independent SAP software support from Rimini Street since 2009, and as a result saved the associated time, resources and costs. The organization gained premium-level support from Rimini Street, including support for customizations and interoperability, while reducing the total cost of ownership for their SAP system and allowing for greater innovation agility.
Given the proven success of Rimini Street at its U.S. subsidiary, Pioneer Electronics (USA), Pioneer Corporation decided to expand its scope of Rimini Street support for SAP, including Japan, China and Brazil. Pioneer was also previously receiving vendor maintenance for its SAP APO application. According to Pioneer, the results of an initial test period showed that Rimini Street’s Primary Support Engineers (PSE’s) closed every case at a much faster rate than SAP.
With the switch to Rimini Street, Pioneer Corporation is now benefiting worldwide from significant savings on their expanded SAP maintenance and support, along with enjoying ultra-responsive service in every geography. Pioneer has also gained guaranteed support for their current SAP release for a minimum of 15 years without any upgrades, support for customizations at no additional charge, and tax, legal and regulatory updates for the United States, Japan, China and Brazil. Furthermore, Pioneer now has the ability to more quickly fund other strategic initiatives and extend functionality that can be built around their core, stable ERP system.
“CIOs are tasked with finding ways to fund strategic initiatives, even as IT budgets for business transformation projects continue to shrink. Rimini Street provides a proven solution to help companies get better support for their SAP and Oracle ERP systems while freeing up much-needed funds and resources,” said Seth Ravin, CEO, Rimini Street. “As more companies like Pioneer come to realize the high value and superior quality of Rimini Street’s premium global support, we will continue to expand our best-in-class service offerings to meet rising global demand.”
Nihon Rimini Street, K.K., a wholly owned subsidiary of Rimini Street, Inc., opened its Tokyo headquarters in March 2014. Rimini Street serves more than 73 clients with operations in Japan, including local companies Pioneer Corporation, Kumagai Gumi Co., Ltd., CAC Corporation, Nishimatsu Construction Co., Ltd., Chugoku Mokuzai Co., Ltd. and CMK Corporation.