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Research Report

Rimini Street Research Report: Assessing the ROI of Third-Party Support for SAP Applications

Users of enterprise applications and databases have seen the amount they spend on yearly maintenance costs rise and the value gained from the original vendor support model fall. For these reasons, a steadily growing number of SAP customers is moving from SAP software support to third-party support. This in-depth ROI analysis of 70 Rimini Street clients can help organizations understand the business case for switching.

Nucleus Research, an independent analyst firm, has validated our findings that confirm the significant savings SAP licensees can experience in the following areas:

  • Annual support costs: Break/fix support and tax, legal and regulatory updates
  • Upgrade costs: The cost of forced upgrades just to stay supported when vendor support windows end
  • Customization support costs: The cost of supporting customizations that break, which is not covered as part of the standard vendor support model
  • Self-support costs: The cost of additional resources and headcount required to deal with the extra burden and inefficiency of vendor support, including regression testing and analysis of hundreds of fixes, issue justification and self-service support
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