Take Control of PeopleSoft Roadmaps
Help eliminate overspending − save up to 90% total on support costs for PeopleSoft
Currently, PeopleSoft support customers are no longer fully supported by Oracle unless they have upgraded their PeopleSoft software to release 9.2. And with no PeopleSoft 9.3 on Oracle’s roadmap, many customers are seeing the new value they receive from Oracle PeopleSoft support decrease, while PeopleSoft support costs continue to increase. Rimini Street guarantees 50% savings on annual support fees and up to 90% savings on the total cost of maintenance for PeopleSoft, while eliminating the need to pay for expensive upgrades or updates simply to remain fully supported.
Liberate resources, avoid the software vendor-dictated model
Oracle’s PeopleSoft maintenance policies force IT organizations to continually upgrade and/or apply updates while delivering less meaningful innovation to the business. Rimini Street supports current PeopleSoft releases for at least 15 years including customizations, without having to perform upgrades or ongoing updates just to stay fully supported. In addition, IT teams enjoy a comprehensive and responsive support experience, including faster response SLAs for critical issues and the industry’s fastest Legislature-to-Live™ tax, legal, and regulatory updates, creating more time for new initiatives.
Drive strategic business priorities
Rimini Street helps provide the freedom to direct budget and resources toward the priorities of clients' unique businesses, whether to optimize current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies, beyond the vendor’s roadmap, including the cloud model of choice or across hybrid-IT environments.
Why Rimini Street
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. By delivering premium-level support and highly skilled engineering expertise at a fraction of the cost, clients receive the highest level of value and customer service every day.
Better model
24x7x365 follow-the-sun support for PeopleSoft software for 15+ years without forced upgrades or updates, plus a guaranteed P1 SLA response time of fewer than 10 minutes.
Better people
Assigned Primary Support Engineers (PSEs) with an average of 20 years of real-world PeopleSoft application support services experience and a seasoned PeopleSoft support delivery team, act as an extension of client IT organizations.
Better outcomes
Extend the useful life of PeopleSoft assets while saving up to 90% on total support costs for PeopleSoft maintenance management by working with a partner measured publicly on continued client satisfaction.
Compare the value
Beyond guaranteed savings, Rimini Street delivers a comprehensive support experience for IT teams including industry-leading tax, legal, and regulatory updates, custom code support at no extra charge, and full support for current Oracle releases for at least 15 years with no required upgrades or updates. In addition, Rimini Street provides strategic services to help clients plan and execute the Oracle IT strategy of their choice, free from the software vendor’s PeopleSoft support agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
|---|---|---|---|
Support Services |
|||
Application and documentation fixes |
No new fixes |
||
Operational and configuration support |
|
||
Installation and upgrade support |
No new upgrade scripts |
||
Global tax, legal, and regulatory updates |
No new updates |
||
Named, regional primary support engineer with an average of 20 years of experience |
|
|
|
Account management services |
|
|
|
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
|
|
Full support with no required upgrades |
|
|
|
Customization support |
|
|
|
Performance support |
|
|
|
Interoperability and integration support |
|
|
|
Full support of current release for at least 15 years from contract date |
|
|
|
Strategic Services |
|||
Technical, functional, and application roadmap advisory services |
|
|
|
Cloud advisory services |
|
|
|
License advisory services |
|
|
|
Security advisory services |
|
|
|
Interoperability and integration advisory services |
|
|
|
Monitor and check advisory services |
|
|
|
Impact on Resources |
|||
Significant reduction in operating costs (budget, people, time) |
|
|
|
Independence from vendor-dictated roadmap |
|
|
|
“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. Thanks to Rimini Street, we’ve successfully done that!”
Featured Clients
We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”
– Criselda de Jesus Department Head, HCM and CRM Solutions
The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”
– Jon Cohen Manager, IT Enterprise Solutions
We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”
– Ron Traub Senior Operations Manager
Additional Resources
HCX Technology Partners Chooses Rimini Support™ for its 60,000 Oracle PeopleSoft Licenses
Philippines-based digital business solutions provider leverages Rimini Street’s award-winning and industry-leading enterprise software support to resolve complex, problem cases for its clients, achieve cost savings and IT resource optimization, and enable reallocation of resources to innovation for growth LAS VEGAS (May 24, 2023) – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise […]
Composable ERP for Oracle: Your Roadmap, Your Advantage
3 Smart Paths to Innovation for Your Oracle Roadmap
Survey Report: Licensees’ Insights into the Future of Their PeopleSoft Roadmaps
What are the major challenges PeopleSoft licensees face – and what are their future PeopleSoft ERP plans? Rimini Street polled PeopleSoft licensees in various roles (CIO, VP of IT, Director/Manager of IT, Oracle Application Leads, Oracle Application Managers, and Oracle Administrators) around the world, across diverse industries to find out. The survey revealed that while most respondents believe that their current release meets business needs, most still experience frustration with support and costs. Other insights from the report: Where Peoplesoft licensees that are no longer supported are finding support What factors are – and aren’t – motivating PeopleSoft licensees toward the 9.2 upgrade and release cycle How much time and manpower do PeopleSoft licensees devote to testing, validating, and applying 9.2 upgrades Which platforms that PeopleSoft licensees are using to move to the cloud Download the full report for survey results, insights, and recommendations to guide your PeopleSoft roadmap.
PeopleSoft Customers Funding New Growth and Innovation
Many PeopleSoft customers share the same concern-they feel they are receiving less new value from Oracle than they did in the past. They may also be caught in an expensive cycle of paying Oracle nearly 22% per year in maintenance fees, essentially repurchasing their existing software license every five years. If this sounds familiar-and inefficient-what if you could: Save 50-90% on total support costs for PeopleSoft software, with exceptional service and responsiveness? Free up IT capacity by securing support for your existing PeopleSoft release (including customizations) up to 15 years, without forced upgrades or continuous updates? Accelerate growth now, improve the speed and quality of IT’s response to business needs; and stop paying for-and waiting for-unknown future software innovations? With Rimini Street independent, third-party support for PeopleSoft software, you can—just as eight featured PeopleSoft customers have as they extended the lives of their ERP investments, freed up IT teams for critical projects, and funded new innovation and growth initiatives. Download this eBook to read about each of their decisions to embrace a Business-Driven Roadmap.
Are Oracle Cloud Risks Worth the Rewards?
Is Oracle’s roadmap taking you where you want to go, or should you be following your own Business-Driven IT Roadmap? Our new research report looks at cloud stops along Oracle’s IT roadmap and details what they involve, and what they could mean for your business. Each stop along Oracle’s roadmap can lock you deeper into its technology stack and may include risks and hidden costs. Is limiting your future IT options and flexibility through a single vendor best for your business? How would Oracle Cloud look if viewed through the lens of a Business-Driven IT Roadmap, that squarely aligns all your IT strategies and tactics with the critical needs of your business? Download the full report for helpful insights as you consider whether Oracle is the right long-term partner for your cloud success.
Understanding Comprehensive Database Security
You Own Your Data: Protect It with a Formal Database Security Program
How UK Public Sector Organisations are Delivering Quality Essential Services and Innovation While Reducing ERP Support Costs
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future
Welcome to the Future of PeopleSoft Managed Services: Things Just Got Easier
With all Oracle PeopleSoft releases except for 9.2 in sustaining support and no announcement of 9.3, our customers have been finding creative ways to control costs and make things easier to do. Getting off Oracle support has been one of the best decisions you’ve made, so now let’s explore what happens next. We’ll reveal how one client running a blend of PeopleSoft 9.1 and 9.2 started by dropping their expensive Oracle support for third-party support – then engaged us to manage their systems. In this OnDemand Webinar, Frank Reneke, GVP & GM of Oracle Services for Rimini Street and Anne Plese, Sr Director of Product Marketing explore how we are helping our clients strengthen their financial position to accelerate digital transformation – all while taking back control of their roadmap in a time of uncertainty. Tune in to find out the steps that you can take toward a simplified operating model.
Exceptional, independent support for PeopleSoft.
Contact us to learn more.
