You want to extend the life of your QAD products and keep them stable, maximizing the full value of your investment while giving time back to your teams to work on higher-priority initiatives. The vendor has other plans for you.
With Rimini Street, the global leader of third-party support for hundreds of mission-critical products, your business continuity is strengthened, and innovation moves forward when it makes business sense — not when the vendor dictates.
Rimini Support™ for Nuance keeps existing software stable, secure and supported, reducing risk and operating costs. With a high-touch, ultra-responsive support experience, you get coverage that includes customizations, industry-leading SLAs and guidance aligned to your business needs so that you retain roadmap control.
Join thousands of organizations across the globe that have rated Rimini Support with a stellar 4.9 out of 5.0 client satisfaction rating and see what you can achieve when you go beyond break/fix support.
Rimini Street delivers comprehensive, 24/7/365 support led by senior-level software engineers, backed by a global team of experts and supercharged by patented, proprietary AI apps. With Rimini Support for QAD, you can set your own IT roadmap rather than defaulting to the vendor’s, extending the life and value of your existing investment with guaranteed support for up to 15+ years from the time you switch to us — no unwanted upgrades or updates required.
View the detailed chart below to compare Rimini Street to typical vendor support.
Support Features |
Rimini Street |
Typical Vendor Support |
|---|---|---|
Support Services |
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Product break/fix support |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineer with a team average of 20+ years of experience |
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Vendor-agnostic account management services |
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10-minute guaranteed response SLA for critical cases with 2-hour update communications |
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4-hour target resolution* time SLA for critical cases |
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Full support with no required upgrades |
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Full support for customizations for all case priority levels, regardless of the development tools used |
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Personalized performance tuning support |
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Compatibility and integration support for diversified vendor products and tech stack components in client-tested environments |
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Full support of existing release for up to 15 years or more from contract date |
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Advisory Services |
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Technical, functional and application roadmap advisory services |
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Vendor-agnostic cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability advisory services |
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Impact on Operations |
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Significant improvement and efficiencies in software operations |
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Independence from vendor-dictated roadmap |
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Support for QAD provides exceptional support across a wide range of QAD products and modules used in automotive, industrial manufacturing, life sciences and more. Experience the depth and breadth of Rimini Street’s QAD expertise with a partnership that delivers clarity, stability and confidence.
It’s not uncommon for a vendor to reduce or eliminate support for selected versions of products after they’ve been available for a few years. When that happens, and even before, a customer can opt for self-support, continue to pay the vendor for reduced support or choose to extend support from a third-party support provider such as Rimini Street. Rimini Street guarantees support for your existing software versions for 15 years or more.
Rimini Support™ is more responsive and more comprehensive than typical vendor support. Rimini Street provides support for your customizations that a vendor typically doesn’t. We also offer industry-leading SLAs for response time and case update communications, so you’re engaged quickly and informed regularly about the progress of every open case. Our follow-the-sun support model means you’re covered 24/7/365 by a global team of experts that surrounds you with service. Downtime is costly — get to resolution faster with expert support from Rimini Street.
Street offers industry-leading SLAs, ensuring that our clients receive prompt support for issues that occur in their mission-critical systems. Our guaranteed response times are as follows:
Our average response time for P1 and P2 issues is less than 2 minutes, and clients are assigned a dedicated Primary Support Engineer (PSE) from our team with an average of 20 years of experience. Learn more about what to expect from Rimini Street support and services.
Rimini Street supports hundreds of software products from dozens of software vendors. You can see the list here. Want us to support a product that’s not listed? Just let us know, and we’ll consider taking it on through our Rimini Custom™ program. A single, trusted support provider across multiple products means less handoff issues, seamless experiences and greater accountability.
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Request a proposal to learn how you can extend the life and value of your investment with Rimini Street’s proven, independent support for QAD. Reduce costs, avoid disruption and keep critical environments running smoothly, on your own terms and timeline.
