A better software support model for better business outcomes
Expensive vendor support fees, coupled with slow response times and fewer features delivered each year, make vendor-driven support models a low-value and tedious experience. Additionally, the vendor mandate to take on costly and disruptive upgrades or migrations just to remain fully supported compounds costs that can be invested in innovation and growth.
Savings fund innovation
Maximize software value and lower risk
Expert-led service
20 years
of industry leadership
600+
software products supported
2000+
employees globally
10 billion+
estimated client savings since 2005
20+ years'
average experience of Primary Support Engineer team
< 2 mins.
average response time to critical P1 and P2 issues
6300+
signed contracts to date
30 offices
located worldwide
What to expect from Rimini Support
Maximize the full value and potential of your mission-critical ERP systems with reliable, cost-effective support from the global leader of third-party support for Oracle, SAP, VMware and more.
“We now have a more agile partner supporting the stable operation of our mission-critical enterprise software in the cloud – all under a single roof. This move has provided us with even more efficiencies than we were experiencing previously, and it has freed up the team to focus on other more pressing business projects. ”
Hear what our clients have to say
By switching to Rimini Street, we have freed ourselves from the high costs of our traditional support model, allowing us to focus on key projects such as digital broadcasting technology innovation.”
By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”
The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”
Stop paying more and getting less from vendor support
Receive a detailed report on how Rimini Street can help you achieve a higher ROI on your enterprise software. Rimini Street clients can save up to 90% on total software maintenance costs, including upgrade avoidance, support for customizations and self-support.
Discover your potential savings now.
Your Estimated Potential Savings is:
That is a 0% savings on your actual maintenance cost
Ultra-responsive, comprehensive support and maintenance
Rimini Street extends the life and value of your existing software systems and significantly reduces the total cost and effort of maintenance, freeing up funds and resources for innovation.
Get comprehensive software support and maintenance services across your enterprise, including applications, databases and infrastructure, no matter the product or release you’re running.
With Rimini Support, you benefit from:
- Direct access to Primary Support Engineers, backed by a full team of product experts
- Potential savings of up to 90% for innovation investment
- Included support for custom code and expert-based advisory services
Let our global team of engineers handle daily management for increased productivity and cost-efficiency. We’ll address incidents, service requests and routine tasks, reducing the burden on your internal team.
With Rimini Manage, you benefit from:
- An extended team of product experts with deep technical skills to maximize your system’s ROI
- Choice of unlimited service delivery or variable resource options
- Root cause analysis to prevent incident recurrence and improve stability
Utilize proactive solutions and managed security services to help protect your software without disruptive upgrades. Mitigate risks within your ecosystem and continuously improve your overall security posture.
With Rimini Protect, you benefit from:
- Security case resolution with industry-leading processes and SLAs
- Hardening guides for mitigating risk based on reported vulnerabilities
- Subscription-based Security Managed Services for increased vigilance
Overcome software compatibility obstacles without code changes or expensive software upgrades. Leverage our interoperability solutions to connect the best-fit technologies to your current system and extend its value.
With Rimini Connect, you benefit from:
- Quick and easy implementation with no disruptions from updates
- Options for integrating new browsers, operating systems, Java and email servers
- Stable solutions supported by our team of IT professionals
Receive proactive monitoring and guidance for your software environments. Keep your applications running smoothly with support services that anticipate problems before they can become critical.
With Rimini Watch, you benefit from:
- Experts to help pinpoint issues quickly and implement best practices for business continuity
- Web-based console with real-time data and alerts
- Greater stability of your systems as a foundation for innovation
Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.
With Rimini Custom, you gain:
- Comprehensive assessment to determine capabilities
- Proposal tailored to your budget
- Expert orchestration of your systems, enabling growth and innovation
Frequently Asked Questions
What is included in Rimini Street’s software maintenance and support services?
The following benefits are included in our software support and maintenance services:
- Dedicated Primary Support Engineer (PSE): We assign a dedicated PSE — from a team averaging 20 years of experience and backed by a global team covering 8 languages — who is available in your time zone and stays familiar with your account for faster, more comprehensive software maintenance and support services.
- Patented and proprietary AI support tools and processes for faster resolution: Rimini Street’s patented and proprietary AI tools and processes match your case with the best-fit engineer based on dozens of vectors, all within seconds. Our unique, in-house-built technology detects signals to assist clients proactively, reducing cases that develop urgency and lowering business risk.
- Global, follow-the-sun support model: With more than 1,100 employee engineers and experts available 24/7/365 located around the globe to support >160 countries and territories, we ensure your case is looked after with the freshest set of eyes until resolution.
- Industry-leading, guaranteed SLAs: When you put in a priority ticket, you’re guaranteed to receive a call back in less than 10 minutes. On average, our response time for P1 and P2 cases is less than 2 minutes, resulting in faster time to resolution and greater peace of mind for our clients. We also provide frequent updates to keep you informed and in the know.
- Global tax, legal and regulatory (TLR) services: Our global TLR services provide proprietary, patent-pending technology scoping from >5,300 government sites, 3,500 sources and 26,000 jurisdictions, ensuring that your applications stay up to date and compliant.
- Break/fix and customization support: We cover integral, mission-critical customizations as if they were part of the standard, delivered product at no additional charge.
- Archiving services: Our ISO 9001:2015-certified archiving process facilitates a safe and rightful transfer of a client’s entitlements from the software vendor, preserving your flexibility to adopt new platforms and releases in the future.
Learn more about what you can expect from Rimini Street software support and maintenance services.
What enterprise software products does Rimini Street support?
Rimini Street provides support and/or managed services for hundreds of software products including Oracle, SAP, VMware, ServiceNow, Workday, Salesforce®, IBM, Microsoft and more. See the full list of supported products.
Do Rimini Street’s software maintenance and support services replace vendor support?
Yes, our software maintenance and support services can serve as a replacement for vendor support. You can replace vendor support with a more cost-effective alternative and eliminate the frustrations that come along with it. Working as an extension of your team, we give you access to hundreds of top engineers and their knowledge. You receive specialized software maintenance and support services that cover your unique customizations, tax, legal and regulatory needs, security protection, and more, ensuring system compliance and performance. Better yet, you can save up to 50% off your annual vendor maintenance fees and up to 90% on total cost of ownership in some instances.
Additional resources
Over nearly six decades, the ERP software suite became the digital backbone for business operations across the globe, but it has reached its peak. The rise of Agentic AI is creating a new, game changing ERP technology paradigm that enables huge competitive advantage for organizations that take advantage, a future where autonomous AI agents orchestrate […]
Achieving Accelerated Growth & Profitability
Explore the possibilities with Rimini Street
Contact us today to learn how our end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions can help your organization achieve better business outcomes.