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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Contact us

Salesforce Solutions for ClickSoftware

Extend the life of ClickSoftware with our unified support and consulting services.

Learn more about Field Service Management
Salesforce Solutions for ClickSoftware

Industry challenges

Salesforce has announced that support for ClickSoftware is ending December 31, 2023, and encourages current customers to migrate to Salesforce field service management with an expanded set of features.

Salesforce is encouraging customers to migrate off the legacy ClickSoftware to realize expanded features now available through Salesforce field service management and the Service cloud.

Buying time and providing insurance

Rimini Street offers support, managed services, and professional services for ClickSoftware to keep your field service management ecosystem running smoothly.  We provide the time needed to formulate the right migration strategy along with “peace of mind” that comes from knowing the industry leader in support services are maintaining your ClickSoftware in solid working order.

Industry challenges

Rimini Support™ for ClickSoftware

Rimini Street offers ClickSoftware perpetual license customers traditional L4 application support.

While the ClickSoftware code base is stable, there are common issues that can cause problems:  

  • Interoperability with applications or browsers  
  • Corrupt data files  
  • Performance issues 
  • Security 

We employ a variety of software support techniques including: 

  • Changes to configuration (OS, file system, network, LDAP, etc.) 
  • Data fix scripts  
  • Modifications to database structure  
  • Deployment of archived patches 
  • Script debugging 

Support is provided for all errors in both the base code built by ClickSoftware and all customized code.  

We leverage the Service Optimization Software Development Kit (SO-SDK) for access to ClickSoftware source code. Skelton DLL classes are also used as best practice guides for our developers. 

Under our support services contract, ClickSoftware versions up to v8.3 will be supported for 15 years from the time you switch to Rimini Support™. 

Flexible application managed services (AMS) designed to maximize ROI

Rimini Manage™ for ClickSoftware​
Rimini Consult™ for ClickSoftware​
Incident management support​
Changes to configuration (OS, file system, network, LDAP, etc.)
Service requests ​
Major enhancements >160 hours (total effort)​
Minor enhancements <160 hours (total effort)​
ClickSoftware modules supported:  ​
  • Click Schedule​
  • Click Mobile​
  • Click Roster​
  • CEM (Customer Engagement Module)​
  • Street-Level Routing​
  • Capacity Planning​

Salesforce competencies

Our core competencies in managing, upgrading, optimizing, and modernizing business transaction systems span the following Salesforce cloud applications:

Sales Cloud
CPQ
Revenue Cloud
Service Cloud
Field Service
ClickSoftware
Data Cloud
Mulesoft
Tableau
Experience Cloud
Marketing Cloud
Commerce Cloud
Energy & Utilities Cloud
Health Cloud
Higher Education Cloud

Additional resources

A CIO’s Guide to Winning in a Volatile Market
Blog
A CIO’s Guide to Winning in a Volatile Market
Joe Locandro
Joe Locandro
EVP & Global Chief Information Officer
5 min read

Volatility. It’s here to stay for the next unforeseen number of years, so get comfortable with the uncomfortable. While some may argue that planning in today’s market is impossible to do, the most effective way to navigate and win is to take a pragmatic approach to investments, risk management and workforce planning.   As a seasoned […]

Read Blog
SAP Experts in Action: No ERP Upgrade. No Problem.
Blog
SAP Experts in Action: No ERP Upgrade. No Problem.
Garth Adcock
Garth Adcock
VP, SAP Service Delivery, Rimini Street
3 min read

As the VP of SAP Service Delivery at Rimini Street, I’ve seen the chaos that upgrades can bring to an organization. IT leaders understand upgrades are more than just technical exercises – they can introduce potential downtime, compatibility issues, and unexpected disruptions. As a real-life situation, after upgrading SuccessFactors, one of our large utility clients […]

Read Blog
Rimini Street Launches Rimini Manage™ for Workday
Press Release
Rimini Street Launches Rimini Manage™ for Workday

Organizations can now benefit from Rimini Street’s expert management services to streamline Workday operations, address staffing needs, and drive better business outcomes LAS VEGAS – March 27, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, and the leading third-party support provider for Oracle, SAP and […]

Read Press Release
Rimini Street® Solutions and ServiceNow®: Accelerating Transformation
Blog
Rimini Street® Solutions and ServiceNow®: Accelerating Transformation
Saulo Bomfim
Saulo Bomfim
Vice President, Product and Service Strategy
4 min read

Senior leaders in IT, finance, procurement, and supply chain are under financial and time pressure to streamline their operations, enhance productivity, and drive innovation. With technology driven deadlines, board and end user expectations, and competition at an all-time high, where do leaders turn to for not only solid advice but also near-term action?  Enter the […]

Read Blog
Leading with Confidence: Q&A with Rimini Street’s CFO on the Business Impact of Tariffs
Blog
Leading with Confidence: Q&A with Rimini Street’s CFO on the Business Impact of Tariffs
Michael Perica
Michael Perica
EVP & Chief Financial Officer
5 min read

For most business leaders, the impact of the newly announced tariffs is top of mind. We sat down with Michael Perica, CFO at Rimini Street, to get his perspective on what actions finance and IT executives should take to better prepare their business for the unknown.   How can organizations respond to tariff concerns? Drawing from […]

Read Blog
On-Premises ERP Innovation: A New Path Forward without the Platform Upheaval
Blog
On-Premises ERP Innovation: A New Path Forward without the Platform Upheaval
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
3 min read

The enterprise software landscape witnessed a seismic shift with our announcement of the partnership with ServiceNow, made public during their Q3 2024 financial results. Rimini Street and ServiceNow’s collaboration introduced a groundbreaking approach for organizations running on-premises ERP systems to access cutting-edge automation, visibility and AI capabilities without the traditional requirement of a complete migration […]

Read Blog
IT Experts in Action: Moving faster than the vendor
Blog
IT Experts in Action: Moving faster than the vendor
Craig Mackereth
Craig Mackereth
EVP, Global Service Delivery
4 min read

From our rigorous hiring process to our global collaboration and unique service delivery model, Rimini Street’s Global Service Delivery (GSD) team is the driving force behind our transformative approach to providing IT support. And for the last nine years, I’ve had the privilege of leading this team, fine-tuning performance, and watching it evolve and grow […]

Read Blog
Rimini Consult™: Unlocking the Full Potential of the ServiceNow® Platform
Blog
Rimini Consult™: Unlocking the Full Potential of the ServiceNow® Platform
Andrew Harsch
Andrew Harsch
Product Marketing Director, Managed Services and SAAS
6 min read

Rimini Street is excited to announce expanded support for the ServiceNow platform through Rimini Consult. With this evolution, we’re offering more than just technical support and guidance for ServiceNow software—we’re helping you envision a new future for your organization and find new life and new value in your existing software by “transformation without disruption”. In […]

Read Blog
Rimini Street + ServiceNow
Blog
Rimini Street + ServiceNow
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
3 min read

Titans of Transformation Partnerships that combine deep expertise with cutting-edge innovation are rare and invaluable. The recently announced collaboration between Rimini Street and ServiceNow represents just such a union – a powerful alliance poised to tackle some of the IT industry’s most formidable challenges. This partnership brings together two companies with parallel 20-year histories of […]

Read Blog

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