A fundamentally different way to run enterprise software
Traditional application managed services weren’t built for modern enterprise needs. They typically rely on reactive, ticket-driven processes with fragmented ownership and SLA-based priorities, often leaving organizations with more complexity, rising costs and stagnated performance.
Rimini Street, the global leader of third-party support and solutions for hundreds of products, introduces Rimini Manage™, a modern approach to managed services that combines deep product expertise, accountable service delivery and AI-driven capabilities to reduce operational friction, improve business performance and create capacity for innovation.
With Rimini Manage available for Oracle, SAP, Workday®, Salesforce, ServiceNow, MS Dynamics, Dayforce, VMware, databases, security and more, you can achieve a more stable, predictable environment and shift resources to innovation and growth for greater business impact.
Put Rimini Street’s decades of industry-leading, scalable tools, technology and teams to work, replacing dated application managed services with a proven model that continuously optimizes how operations perform and the business value they deliver.
Eliminate noise fast
Achieve better outcomes
Accelerate innovation
Modern managed services for modern enterprises
Unlike traditional application managed services — which are built around tickets, staffing and service levels — Rimini Manage is designed to actually improve how your environment runs over time.
Traditional managed services |
Rimini Manage™ |
|---|---|
Reactive, ticket-driven operations |
Proactive, prevention-first operations |
Fragmented ownership across multiple teams |
One accountable partner for performance and business outcomes |
Work driven by queues, SLAs and activity metrics |
Business results–driven prioritization |
Limited expertise across systems and environments |
Deep expertise across complex, mission-critical software environments |
Fixed staffing models and escalation delays |
Access to the right expertise at the right time |
Support generally limited to application management scop |
Ability to integrate additional services under the appropriate contracts |
Performance that stays the same or declines over time |
Continuous improvement built into daily delivery |
Vendor-driven roadmaps and technology decisions |
Vendor-independent strategy aligned to business priorities and goals |
Proven client outcomes
See what outcomes organizations can achieve with Rimini Manage — from reduced disruption and manual effort to increased capacity for innovation initiatives.
The Rimini Manage service delivery model
Experience the difference of an application managed services model that brings together proactive operations, coordinated accountability and expert execution — helping your business run faster, better and more efficiently.
This layer aligns business priorities, governance, execution and continuous improvement through a named Service Delivery Manager who ensures every activity supports measurable outcomes.
Key capabilities include:
- Business outcome management
- Cost management
- Smart resourcing, pod and expert network
- Continuous improvement and innovation
This layer functions as the operational intelligence and execution engine, delivering proactive, secure operations through monitoring, governance, automation and optimization across the enterprise software environment.
Key capabilities include:
- Operations intelligence
- Incident, problem and change management
- Security and governance
- Automation and Agentic AI
- Global follow-the-sun coverage
- Collaboration and communication alignment
- Unified ITSM and workflows
This layer provides the trusted data, knowledge, processes, expertise and technology that enable operational consistency, scalable delivery, continuous improvement and informed decision-making across the service lifecycle.
Key capabilities include:
- Operational data and CMDB
- Knowledge and operational intelligence
- Standardized processes and best practices
- Deep enterprise software expertise
- Governance frameworks and controls
- Technology platforms and automation tools
Real results from real clients
Explore case studies from organizations that have reduced operational complexity, improved performance, and achieved measurable results with Rimini Manage.
Hear what our clients have to say
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”
It's really empowering to have Rimini Street as a true partner, giving us greater confidence and capabilities as we go through this complex migration journey.”
With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7. ”
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Rimini Street reduced our SAP costs, so now we can invest the savings in new technologies without adding to the budget. We have the same budget that we had when we were working with SAP, but now I can do more with it.”
Three ways to get started
With Rimini Manage, you can see meaningful improvements in weeks and months, not years. Choose the path that fits your unique needs.
Staff augmentation
Rimini Manage
Optimization assessment
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FAQs
What are application managed services?
Application managed services maintain, support, optimize and secure enterprise applications, including ERP, SaaS-based products, databases and other types of enterprise software to improve performance and reduce downtime. .
The main benefits of application managed services include:
- Cost efficiency: It can help eliminate the need to hire and maintain large internal teams with niche skills.
- Risk mitigation: It reduces the risks that can come with downtime, application failure or security vulnerabilities.
- Less demand on internal IT teams: By outsourcing application management to a third-party provider, internal IT teams can redirect their focus toward high-priority, strategic initiatives instead of day-to-day maintenance.
Why is traditional application management services not meeting today’s business needs?
Traditional application management services providers focus on reactive support — resolving tickets, maintaining systems and meeting SLAs. However, this model is proving increasingly ineffective in modern enterprise environments that feature growing complexity and constantly changing business demands.
Solutions such as Rimini Manage™, for example, offer a proactive, outcome-driven operating model — going beyond system maintenance to deliver issue prevention, continuous improvement and measurable business results.
How is Rimini Manage™ different from traditional application management services (AMS) providers?
Traditional AMS providers often operate on fragmented delivery models with separate teams, ticket queues and SLA-measured success. Rimini Manage™ uses a unified, accountable application management and support model. One coordinated team owns results from end to end — providing organizations with direct access to deep expertise, ensuring faster issue resolution and aligning work to business outcomes.
What does a unified operating model for enterprise software mean?
A unified operating model brings all aspects of enterprise software operations under one coordinated, accountable team. Instead of fragmented ownership across vendors and teams, execution is aligned to business priorities, enabling faster decisions, fewer delays and consistent delivery of results.
The unified model of Rimini Support™ and Rimini Manage™ from Rimini Street, for example, is a powerful combination that enables organizations to benefit from award-winning, AI-enhanced L4 support and proactive managed services delivered by engineers with deep enterprise software expertise.
By eliminating handoffs, reducing operational friction and providing a single source of accountability, organizations gain broader coverage, faster resolution and greater value from their enterprise software investments.
What role does AI play in modern application managed services?
AI enhances application managed services by helping turn operations from reactive to proactive. It can be used to identify patterns, prevent issues and capture knowledge from every interaction, driving continuous improvement. In Rimini Manage™, AI is embedded directly into delivery to help teams focus on higher-value work and drive better outcomes.
When should organizations move beyond traditional AMS?
Organizations should move beyond traditional AMS when their current model is no longer improving outcomes — such as when issues keep occurring, ownership is unclear or performance remains static. These are signs of a model that can’t scale with modern enterprise demands. A modern model enables measurable, ongoing improvement.
Want a better way to run enterprise software?
Request a Managed Services Optimization Assessment here or fill out the form on the right to speak with a member of our team about how Rimini Manage can provide ongoing improvement.
