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IT Experts in Action: Preventing a Black Friday Database Disaster

Sudhir Kumar, GVP, Global Oracle Support, and Robert Freeman, Enterprise Architect for Oracle, discuss how their team helped a large toy manufacturer and retailer facing a critical database failure right before Black Friday. This financial system failure impacted their online retail, receivables and payables, creating a crisis. But the issue was really below the database at the operating system level. Fortunately, the Rimini Support™ for Oracle team had the expertise to guide them through a challenging restoration process. They also performed a rapid assessment of 40 other databases to prevent further issues during the holiday shopping season, preserving millions in potentially lost revenue.

About the expert

Sudhir Kumar

GVP, Global Oracle Support

Mr. Kumar serves as GVP, Global Oracle Support. In this role, he is responsible for the delivery of global application and technology support services for Oracle systems. Technology Support for Oracle Database — including Exadata, Oracle Fusion Middleware, Oracle Identity Management, and Oracle Business Intelligence — IBM Db2, MS SQL Server, SAP Sybase, Rimini Protect, Rimini Connect, and Essbase as well as the underlying technology and tools required to run major enterprise software. Application responsibility includes Oracle EBS, PeopleSoft, JD Edwards, Siebel, Communications, Utilities, Banking Platform, Financial Services Application Analytics, and IBM Cognos/TM1

He leads a global engineering team tasked with resolving complex production issues, utilizing a 24/7/365 support model.