Rimini Street, Inc

SAP software is the foundation of many modern enterprises. Over the years, valuable new features and functionality have been added to these enterprise applications in regular intervals. But as the software has become more mature and feature-rich, the value received from upgrades has diminished. Many licensees today find themselves forced to upgrade just to maintain vendor support. And with support and maintenance costs on the rise, more and more licensees are investigating third-party SAP support.

Replacing your SAP® software support and maintenance services with independent SAP support services opens up an array of choices for your organization. By liberating your time, money and staff, you can meet the needs of your business and invest in innovative programs that enable agility and drive growth.

Customization-related bug/break find and fix support can drain your time and budget resources. Our support for SAP ERP includes customized code and global tax, legal and regulatory compliance updates. We can help with all your application management needs.

Maximize your return on your SAP investment now. 

Product Support ServicesRimini StreetSAP
Named, Regional Primary Support Engineer
24/7/365 Support, Guaranteed 15 Minute or Less Response for Priority 1 Issues
Customization Support Included
Minimum 15 Years Support Guaranteed
Named Global Account Manager for Each Client
Experienced Onboarding & Archiving Servies (100s of archives)
Security Support Services at No Additional Cost
Comprehensive Interoperability Support at No Additional Cost
Performance Tuning Support at No Additional Cost
Strategic Roadmap Services at No Additional Cost
Proactive Support Services at No Additional Cost
(Database Health Check, Architecture & Release Level Assesment, Hardware Monitoring)
Application & Repository Fixes
Documentation-Only Fixes
Configuration Support
Operational Support
Installation & Upgrade Process Support
Global Tax, Legal & Regulatory Updates

"Using Rimini Street’s support services means that we can continue to use our current version of SAP as it is for the next 15 years — making it possible to defer unnecessary version upgrades with the archived software we now have — and save tens of thousands of dollars’ worth of expenses in the process. It is hard to imagine a better alternative to independent support from Rimini Street."

Isao Shigihara, Corporate Planning Division, IT Planning Group
Kumagai Gumi