Modernization on your terms with support for SAP
As mainstream support for many SAP releases comes to an end, SAP customers are leveraging existing systems to achieve Transformation without Disruption™ — extending the full value of their customized, high-performing SAP systems to accelerate Agentic AI ERP for true enterprise-wide AI innovation — all without costly, risky upgrades, migrations or replatforming.
As the global leader in third-party support for SAP, Rimini Street delivers a proven alternative to the RISE with SAP program. We help you keep your systems running strong, guaranteeing support through 2040 and beyond, while you maintain flexibility and innovate on your terms.
Thousands of SAP clients have selected Rimini Street to be their partner in taking control of their IT roadmap, improving the performance of their SAP investments and saving up to 50% on annual support fees for SAP. With significant additional savings from avoided migrations and improved productivity, reinvest budget and team focus in meaningful innovation — including Agentic AI ERP — without downtime, complexity or compromise.
Experience the difference award-winning Rimini Support™ for SAP can make for your organization, including a dedicated Primary Support Engineer (PSE) from a team averaging 20+ years of deep ERP expertise, backed by a global team of hundreds of SAP professionals, guaranteed 10-minute response time for Priority 1 cases and Rimini Street’s patented and proprietary AI-technology for faster resolution.
Avoid risky migrations
Maximize SAP investments
Self-fund innovation
Plotting Your Course to Future Success with SAP
Innovation is no longer SAP-bound. According to research from Freeform Dynamics, 78% of survey respondents are innovating in and around their ERP with multiple vendors. Break free from the SAP roadmap and build one that moves as fast as your business needs it to.
The path to Agentic AI ERP starts here
The AI race is on, and the fastest to market has the edge. See how you can achieve greater competitive advantage, productivity and profitability with the Rimini Smart Path™ — a proven methodology that delivers real innovation within your existing systems and budget.
Stretch the value of your SAP investment
Extend the life of your SAP systems and accelerate innovation without costly migrations or vendor lock-in. As a global leader of end-to-end third-party enterprise software support, managed services and Agentic AI ERP innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us help you reduce costs, future-proof your IT and achieve growth on your terms.
Get comprehensive maintenance and support for any SAP product or release. From custom code support and strategic advisory to global tax, legal and regulatory updates, we help maximize uptime and resolve issues fast.
With Rimini Support for SAP, you benefit from:
- Dedicated PSE backed by hundreds of SAP experts, 24/7/36
- Immediate savings of up to 50% on annual SAP Support fees to invest in innovation
- 10-minute response SLA for critical issues and 4-hour resolution SLA for P1 cases
Let our global team of SAP engineers handle daily management for increased productivity and cost-efficiency. We’ll address incidents, service requests and routine tasks, reducing the burden on your internal team.
With Rimini Manage for SAP, you benefit from:
- An extended team of SAP experts with deep ERP skills to maximize your system’s ROI
- Choice of unlimited service delivery or variable resource options
- Root cause analysis to prevent incident recurrence and improve stability
Align your SAP ERP strategy with your business goals by applying the expertise of our talented, highly tenured professionals. Strengthen your business roadmap and proceed with confidence using vendor-agnostic guidance and innovative solutions.
With Rimini Consult for SAP, you benefit from:
- IT analysis and consultancy to determine the best path forward
- Custom project design and execution to achieve desired functionality
- Flexible staff and skills augmentation to meet demand
Utilize proactive solutions and managed security services to help protect your SAP software without disruptive upgrades. Mitigate risks within your ecosystem and continuously improve your overall security posture.
With Rimini Protect for SAP, you benefit from:
- Security case resolution with industry-leading processes and SLAs
- Hardening guides for mitigating risk based on reported vulnerabilities
- Subscription-based Security Managed Services for increased vigilance
Overcome software compatibility obstacles without code changes or expensive software upgrades. Leverage our interoperability solutions to connect the best-fit technologies to your current SAP system and extend its value.
With Rimini Connect for SAP, you benefit from:
- Quick and easy implementation with no disruptions from updates
- Options for integrating new browsers, operating systems, Java and email servers
- Stable solutions supported by our team of IT professionals
Receive proactive monitoring and guidance for your SAP application and technology environment. Keep your applications running smoothly with support services that anticipate problems before they can become critical.
With Rimini Watch for SAP, you benefit from:
- Experts to help pinpoint and mitigate issues quickly and implement best practices for business continuity
- Web-based console with real-time data and alerts
- Greater stability of your SAP to innovate around the edges
Streamline and automate SAP change management. Leverage a future-ready platform designed to accelerate change delivery, simplify change management and reduce operational risk.
With Rimini Change, you gain:
- Fast deployment, with implementation completed in just 2–3 weeks
- Modern, intuitive, user-friendly web interface
- Straightforward auditing through documentation, traceability and detailed logging
Deploy an intelligent, AI-driven user engagement layer over the top of your existing SAP system to help run critical business processes faster, better and cheaper — without disruptive upgrades or migrations.
With Rimini Agentic UX, you benefit from:
- Modern persona-based experiences for greater efficiency
- Rapid deployment into any SAP environment — in weeks or months, not years
- Prebuilt workflows for maintenance operations, finance, compliance and more
Hear what our clients have to say
Rimini Street’s support helps create capacity for us to explore modernization, automation and AI initiatives across our broader application landscape, while maintaining SAP ECC as the stable core.”
At Ypê, we have several AI projects in works, but the Rimini Agentic UX™ project has outperformed them all in both speed and expectations. It only took one month from start to delivery, and helped us reduce our approval cycle by 60% and accelerate time-to-value. It’s a great win for our IT team.”
Instead of spending cycles on accessibility issues, our team is now focusing their efforts on value-add projects that deliver real ROI for our business.”
Rimini Street has proven to be more than a trusted partner for our operations, and we continue to grow our footprint with them because we know it will translate to fast and lasting results for the business.”
By switching to Rimini Street, we have freed ourselves from the high costs of our traditional support model, allowing us to focus on key projects such as digital broadcasting technology innovation.”
Rimini Street’s expertise makes vendor-imposed end-of-support deadlines no longer a problem, giving us the ability to take full control over how we want to design our systems to best fit our vision.”
We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company.”
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”
Street Talk: Where SAP gets real
SAP’s roadmap is shifting fast — and not always in your favor. Gain clarity on end-of-maintenance deadlines, RISE migration pressure and costly upgrade traps. Plus, discover a smarter alternative for innovation without disruption or lock-in.
Don’t miss these critical SAP deadlines
Regardless of your specific product’s or version’s maintenance expiration dates, Rimini Street is ready to support you now, through 2040 and beyond.
Product and Release |
Maintenance Deadline |
Notes |
|---|---|---|
SAP ECC 6 EHP 6–8 |
Ends December 31, 2027 |
|
SAP CRM 7, version for Business Suite 7 |
Ends December 31, 2027 |
|
SAP SCM 7, version for Business Suite 7 |
Ends December 31, 2027 |
|
SAP SRM 7, version for Business Suite 7 |
Ends December 31, 2027 |
|
SAP NetWeaver Platform 7.5 |
Ends December 31, 2027 |
|
SAP S/4HANA 2021 |
Ends December 31, 2026 |
|
SAP S/4HANA 2022 |
Ends December 31, 2027 |
|
SAP S/4HANA 2023 |
Ends December 31, 2030 |
|
SAP BusinessObjects BI 2025 |
Ends December 31, 2027 |
Security fixes CVSS > 7.0 through 2028 |
SAP BusinessObjects BI 4.3 |
Ends December 31, 2026 |
Security fixes CVSS > 7.0 through 2027 |
SAP BW/4HANA 2021 |
Ends December 31, 2027 |
Extended maintenance through 2030 |
SAP BW 7.5, version for NetWeaver BW |
Ends December 31, 2027 |
Extended maintenance through 2030 |
SAP BPC 10.1, version for SAP NetWeaver |
Ends December 31, 2027 |
Extended maintenance through 2030 |
SAP BPC 2021, version for SAP BW/4HANA 2021 |
Ends December 31, 2027 |
Extended maintenance through 2030 |
SAP BPC 10.1, version for Microsoft |
Ends June 30, 2026 |
|
SAP Solution Manager 7.2 |
Ends December 31, 2027 |
|
SAP Commerce on-premise 2205, version for Hybris |
Ends July 31, 2026 |
|
SAP HANA Database 2.0 SPS07 |
Ends April 30, 2028 |
FAQs
What are the benefits of third-party support for SAP?
There are several benefits to choosing third-party support for SAP over SAP Support services:
- Avoid costly, risky and unnecessary migrations: When you switch to a third-party support provider for SAP, you can keep your stable systems, such as SAP ECC 6, running for years to come while maintaining your perpetual licenses. You no longer have to upgrade your system to be on the latest release dictated by SAP, such as SAP Cloud ERP, just to continue receiving support. You can skip disruptive, multiyear migration projects that typically have high costs and high risks, as well as avoid vendor lock-in.
- Proactive, comprehensive support for SAP: Instead of waiting days to hear back from SAP Support after you submit a ticket, or losing support for your system altogether, you’ll gain access to experts with deep knowledge of SAP systems such as ECC, S/4HANA and many more. After submitting a P1 or P2 ticket, you’ll receive a response back in less than 10 minutes from a an experienced engineer. Our average response time for P1 and P2 tickets is less than 2 minutes.
- Significant cost savings: With third-party support for SAP, you can reduce your annual support fees for SAP by up to 50% and reduce total support costs significantly by avoiding an expensive migration process.
- Self-fund innovation with Agentic AI ERP: You can reinvest the extra savings from leaving SAP Support into modernization initiatives, such as deploying Agentic AI ERP for your SAP system. Agentic AI ERP enables you to setup AI-powered workflows to automate critical ERP processes and eliminate bottlenecks in them.
What is included in Rimini Street’s services and support for SAP?
The following benefits are included in our support for SAP:
- Dedicated account manager: You’ll have a dedicated, highly experienced account manager right by your side to understand your strategic goals and provide guidance on how to achieve them faster, better and cheaper.
- Dedicated Primary Support Engineer (PSE): We assign a dedicated PSE — from a team averaging 20 years of experience and covering eight languages — who is available in your time zone and stays familiar with your account for faster, more comprehensive support.
- Patented and proprietary AI support tools and processes for faster resolution: Rimini Street’s patented and proprietary AI tools and processes match your case with the best-fit engineer based on dozens of vectors, all within seconds.
- Global, follow-the-sun support model: With more than 1,100 FTE engineers and experts available 24/7/365 located across the globe to support 150+ countries and territories, we ensure your case is looked after with the freshest set of eyes until resolution.
- Industry-leading, guaranteed SLAs: When you put in a priority ticket, you’re guaranteed to receive a call back in less than 10 minutes. On average, our response time for P1 and P2 cases is less than 2 minutes, resulting in faster time to resolution and greater peace of mind for our clients. We also have a guaranteed 4-hour resolution SLA for P1 cases.
- Global tax, legal and regulatory (TLR) services: Our global TLR services provide proprietary, patent-pending technology scoping from >5,300 government sites, 3,500 sources and 26,000 jurisdictions, ensuring that your applications stay up to date and compliant.
- Break/fix and customization support: We cover integral, mission-critical customizations as if they were part of the standard, delivered product at no additional charge.
- Onboarding and archiving services: Our ISO 9001:2015-certified archiving process facilitates a safe and rightful transfer of a client’s entitlements from the software vendor, preserving your flexibility to adopt new platforms and releases in the future.
Learn more about what you can expect from Rimini Street support and services.
What is RISE with SAP?
ISE with SAP is a program designed to help customers move from their current SAP ECC or SAP S/4HANA systems to SAP’s cloud ecosystem. It was introduced in January 2021 as a bundled subscription package, and the name of the product that licensees are encouraged to migrate to has recently changed to “SAP Cloud ERP Private.”
At Rimini Street, we believe this model is costly and restrictive and can cause customers to get locked into SAP’s cloud model, potentially delaying access to innovation.
What are the alternatives to RISE with SAP?
he primary alternative to migrating to SAP’s cloud ecosystem via RISE is to keep your existing SAP system running with support and services from Rimini Street. Even though SAP has ended mainstream support for several of its systems such as ECC 6 EHP 0-5, GTS 11 and Sybase ASE 16, our third-party support for SAP can keep these mission-critical systems running for 15+ years. Additionally, we enable organizations to achieve the same modernization outcomes, such as composable ERP and autonomous orchestration, without mandatory migration, vendor lock-in or disruption.
Unlike RISE, which requires migrating to S/4HANA Cloud, our approach lets you keep ECC or on-prem S/4HANA as a stable system of record while layering AI, automation and modular applications around it through Agentic AI ERP. Our approach accelerates innovation immediately, avoids costly multiyear migrations, preserves your customizations and lets you maintain full control over your upgrade timeline. Learn more about Agentic AI ERP.
How can you integrate AI features into my existing SAP system without moving to SAP Cloud ERP with RISE?
Professional Services & Rimini Agentic AI ERP Solutions
With our Agentic AI ERP and Agentic UX solutions, we can help you achieve the AI and modernization capabilities you want to have in your current SAP system, without migrating to SAP Cloud ERP via RISE. You can keep your existing ECC or S/4HANA system running while layering AI-powered workflows and automation features that reduce bottlenecks in ERP processes and improve operational efficiency.
How can Rimini Protect™ keep my SAP system secure without relying on SAP-delivered patches?
After you leave SAP Support, you will no longer get new updates for your SAP system, including security patches. Rimini Protect™ helps keep your SAP system secure without relying on SAP-delivered patches by shifting from a reactive, vendor-dependent model to a proactive, preventive security approach. Instead of waiting for SAP updates, Rimini Protect™ provides virtual patching, continuous monitoring, and threat anticipation to protect your environment from known and unknown vulnerabilities. This includes dedicated security services that analyze threat‑intelligence sources, apply preventive security controls and minimize vulnerabilities and compliance risks—all without modifying SAP code or depending on SAP’s patch cycle. Learn more about Rimini Protect security services and solutions.
Additional resources
Adopting a composable ERP strategy with the support of Rimini Street, Cubic maintains SAP ECC as a stable core while pursuing modernization and automation initiatives across its broader application landscape — without the need for costly, disruptive upgrades LAS VEGAS – February 18, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI […]
Leading South Korean lifestyle brand turns to Rimini Support™ for its Oracle and SAP enterprise systems to achieve cost savings, improve quality and responsiveness and fund innovation LAS VEGAS – February 3, 2026 – Rimini Street, Inc., (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, […]
British energy provider reduces overhead costs and eliminates recurring SAP issues by leveraging Rimini Street’s deep ERP expertise and optimization solutions LAS VEGAS – Jan 06, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, managed services and Agentic AI ERP innovation solutions, and the leading third-party support provider […]
For decades, Sybase ASE 16.0 has been the database enterprises trust when failure isn’t an option. High-volume telecom switches. Real-time trading and clearing systems. Mission-critical clinical workloads. Intelligence systems that never sleep. These are purpose-built, high-concurrency applications that demand absolute reliability—and ASE has delivered, often with uptime measured in years, not nines. Now mainstream maintenance […]
SAP’s end-of-maintenance clock is ticking, and the pressure isn’t limited to ECC and S/4HANA customers. A broad portfolio of SAP products — including Global Trade Services (GTS), Commerce (Hybris) On-premise, BusinessObjects (BOBJ), Business Warehouse (BW) and Business Planning and Consolidation (BPC) — are approaching critical deadlines. Mainstream maintenance for many of these products ends as […]
Maximize your SAP investment
Reach out today to learn how you can extend maintenance and support for SAP through 2040 and beyond, cut costs and accelerate innovation on your terms — with Rimini Street.