Rimini Street Support for SAP Sybase databases enables clients to reduce their total cost of SAP Sybase database ownership and receive ultra-responsive support. SAP Sybase offers several database options designed for a variety of customer requirements — relational, columnar and mobile. Rimini Street has you covered no matter which database you are running. Clients can remain on their current, stable release without any required upgrades — while retaining the right to upgrade on a timeline that suits their business needs and budget. We support SAP Sybase databases in conjunction with support for other applications; we also support SAP Sybase databases standalone.

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Supported SAP Sybase Databases

Rimini Street supports the following SAP Sybase databases:

  • SAP Adaptive Server Enterprise (ASE)
  • SAP SQL Anywhere
  • SAP Advantage DB Server

Supported SAP Sybase Database Releases

Rimini Street supports all Sybase database releases and editions.

SAP Sybase Databases no longer fully supported by SAP:

  • SAP ASE 15.5 and earlier releases5
  • SAP SQL Anywhere 12 and earlier releases6
  • SAP IQ 15.4 and earlier releases7

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Rimini Street Advanced Database Security

Security professionals have found that traditional vendor security patching models are dated and can provide ineffective security protection. You deserve better. Rimini Street is an authorized McAfee OEM partner. Rimini Street Advanced Database Security is enhanced with technology from McAfee, to offer a comprehensive, cost-effective and advanced database security solution that moves past the weaknesses, challenges and pitfalls of traditional vendor security patching. Gain a holistic approach to security across the enterprise.

"I have a math background, so I am good at analyzing issues. Finding solutions quickly and efficiently for my clients is my goal every day."

You deserve a Sybase support program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name.
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of SAP expertise.
  • You can stay on your existing platform for at least 15 years.

Want your SAP Sybase support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetSAP
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
Onboarding are archiving services
50% Annual maintenance fees savings
Installation are upgrade support
Configuration support
Operational support
Application, repository and documentation fixes

Select Supported SAP Sybase Database Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your Sybase system, including:

SAP Replication Server
SAP IQ Client
SAP IQ Web Drivers
SAP IQ Cockpit