"I have a math background, so I am good at analyzing issues. Finding solutions quickly and efficiently for my clients is my goal every day."
You deserve a support program engineered for you. Engineered for Support means that on Rimini Street you’ll find smart, passionate support engineers singularly focused on providing the highest level of enterprise software support available.
- You'll know your Primary Support Engineer (PSE) by name — like Joe, Emi or Kalpana.
- We guarantee a response to critical issues within 15 minutes (actual average response time is less than five minutes).
- As a Level 3 engineer, your PSE has an average of 15 years of front-line SAP expertise.
- Backed by an entire technical organization, your PSE will work to derive every bit of value out of your existing ERP platform for the next 15 years.