Best-in-Class Support Services for Best-in-Class Database
Rimini Street offers support services for Oracle Database products.
Comprehensive Oracle Database Expertise
Rimini Street Support services for Oracle Database products include many of the innovative and robust program features that have made Rimini Street the support provider of choice for hundreds of organizations around the world. Standard support program features for Oracle Database licensees who switch to Rimini Street Support for Oracle Database include:
- Support for a minimum of 10 years and beyond for existing releases without required upgrades
- Named, local primary support engineers assigned to each client (no "offshoring" of support calls)
- 24/7 support coverage with 30-minute-or-less guaranteed response by a senior engineer
- 50 percent cost savings compared to the software vendor
- Named account managers assigned to each client
- Flexible contract options
Combined Database and Application Support Enables Additional Savings and
Integrated Support
Oracle Database licensees switching their annual support to Rimini Street reap the same 50 percent savings in annual support fees that is enjoyed by clients utilizing Rimini Street for their enterprise application software support. In addition to combined savings, licensees who use Rimini Street for a combined support of their Oracle Database and Oracle or SAP enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the database and application with a single-source provider.
A Global Solution for International Companies
With offices in Asia Pacific, Europe, Latin America and North America, Rimini Street supports dozens of clients with global operations across all our product lines. Clients include 52 of the Fortune 500 and 13 of the Global 100; Rimini Street supports client operations in more than 65 countries.
