Rimini Street Support for SAP BusinessObjects

Best-in-Class Support Services for Best-in-Class Performance Management Software

Rimini Street offers support services for SAP BusinessObjects products across the entire product line.

Unmatched BusinessObjects Expertise

Rimini Street Support for BusinessObjects offers BusinessObjects licensees the same personalized service that our clients enjoy today across all our product lines. Our program for BusinessObjects customers includes support for:

  • BusinessObjects Enterprise
  • Operational Reporting: Crystal Reports
  • Dashboard Design (formerly Xcelsius), Enterprise Performance Management (EPM)
  • Ad Hoc Query and Analysis: Interactive Analysis (formerly Web Intelligence)
  • Data Exploration: Explorer, Planning & Consolidation (formerly OutlookSoft)
  • Integration: Web Services Query Tool, BI Web Services
  • Database Integration: Universe Designer, Information Design Tool (IDT), Enterprise Information Management (EIM)

A Comprehensive Support Program

Our services include innovative and robust program features that have made Rimini Street the support provider of choice for hundreds of organizations around the world. Standard support program features for BusinessObjects licensees that switch to Rimini Street include

  • 50 percent cost savings compared to the software vendor
  • Support for a minimum of 15 years and beyond for existing releases without required upgrades
  • Named, local primary support engineers assigned to each client (no "offshoring" of support calls)
  • 24/7 support coverage with 15-minute-or-less guaranteed response for Critical Issues by a senior engineer
  • Named account managers assigned to each client
  • Flexible contract options

Combined Support for Performance Management and ERP Applications Enables Additional Savings and Integrated Support

Reap the same 50 percent savings in annual support fees enjoyed by clients utilizing Rimini Street for their enterprise application software support. In addition to significant cost savings and innovative support program features, licensees using Rimini Street for combined support of their SAP BusinessObjects and SAP and Oracle enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the BusinessObjects products and other applications, all from a single provider.

Rimini Street experts are standing by to answer your questions about Rimini Street Support for BusinessObjects.

BusinessObjects Product Lines Supported by Rimini Street

Product Lines: BusinessObjects Enterprise, Advanced Analysis, Interactive Analysis (Web Intelligence), Explorer, Dashboard Design (Xcelsius) and Crystal Reports

Releases: BusinessObjects 6 and later releases

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