- Services Overview
- Products & Releases Supported
Rimini Street offers support and maintenance services for a wide range of SAP enterprise level applications and releases, from ECC 6.0 and earlier releases through BW 3.5 and SAP Business Suite, including all major product lines.
“We analyzed all the Enhancement Packs SAP had given us over the past seven years and realized there was limited value in using most of them. If you’re in the same position, you don’t need vendor support. Independent support is the way to go."
- Pedro Balista, CIO, Positivo Informática
The R/3 and ECC product roadmaps will be static until the year 20251 and include no new major features. SAP is a company in transition as it shifts away from its core ERP platforms to become a cloud and platform-based service provider2.
SAP clients using stable and mature ERP platforms continue to evolve and grow by adding innovative and transformational solutions without waiting for SAP by:
Enterprise Maintenance & Support Program Features
With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.
Every SAP Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of SAP experience — you get 24/7/365 support with a guaranteed response time of 15 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system, including:
Rimini Street offers Basis Services for SAP as an option to SAP clients. This integrated service offering enables licensees to utilize Rimini Street as a single provider of both independent software support and Basis administration for their SAP software applications. Rimini Street Basis Services includes Basis support of your SAP environment, SAP administration (including R/3 and BW), SQL Server Database administration, and much more.
Rimini Street delivers scheduled updates for SAP applications six times a year, consistently delivering them several days ahead of the vendor's schedule — as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies. Learn more.
Rimini Street experts are standing by to answer your SAP support questions
 Ray Wang, Constellation Research, Analyst POV: What the Latest Developments at SAP Mean for You, 2014 http://info.riministreet.com/SAP-Webinar-052914OD-US.html?src=website&src_dt=sap052914http://www.computerwoche.de/a/sap-kunden-halten-wenig-von-cloud-erp-und-hana,3069597
 Peter Gothard, Computing, Will 2014 be SAP's year of the cloud?, February 1, 2014 http://www.computing.co.uk/ctg/analysis/2324555/will-2014-be-sap-s-year-of-the-cloud
Product Lines: ALL
Releases: R3 Releases – 4.6, 4.7, SAP ECC 6.0 and earlier, BW 3.5, SAP Business Suite components, including BI, SRM, SCM, CRM, EWM, PLM and GTS
"I can confirm that our savings from switching to Rimini Street Support have actually been greater than 50 percent, and that’s been a major benefit for us.”
— Hasso Ercelebi, CIO, Sympatex Holding
"The goal was a 30-percent reduction in our ERP maintenance costs. Thanks to Rimini Street we achieved more than 50 percent.”
— Alexandre Baulé, CIO, Embraer
"Rimini Street was a valuable partner in helping us successfully accomplish the initial phase of this vital SAP globalization project with no impact to our business or our customers.”
— Brice Salle CIO, Southco
"Very quick solution achieved considering that over 2500 records needed to be searched through to spot the cause. Very much appreciated.”
— Project Manager, European Energy Services Company
Representative Rimini Street SAP clients: Positivo Informatica, Ploucquet Holding GmbH, United Biscuits, T Systems, Bell & Howell, TT Electronics plc