Rimini Street Support for SAP

Expert SAP Technical Support

Rimini Street offers support and maintenance services for a wide range of SAP enterprise level applications and releases, from ECC 6.0 and earlier releases through BW 3.5 and SAP Business Suite, including all major product lines.

We analyzed all the Enhancement Packs SAP had given us over the past seven years and realized there was limited value in using most of them. If you’re in the same position, you don’t need vendor support. Independent support is the way to go."
- Pedro Balista, CIO, Positivo Informática

Simplify Your Enterprise IT Maintenance & Support Strategy and Maximize the Return on Your Existing SAP ERP Platform

The R/3 and ECC product roadmaps will be static until the year 20251 and include no new major features. SAP is a company in transition as it shifts away from its core ERP platforms to become a cloud and platform-based service provider2.

SAP clients using stable and mature ERP platforms continue to evolve and grow by adding innovative and transformational solutions without waiting for SAP by:

  1. Maintaining the current SAP version that works for the business
  2. Adding new capabilities including HCM and Procurement
  3. Redeploying key resources towards strategic IT projects

Enterprise Maintenance & Support Program Features

  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues          
  • Application & Repository Fixes       
  • Customization Fixes         
  • Documentation-Only Fixes        
  • Configuration Support      
  • Operational Support

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases for a minimum of 15 years without any required software upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

Unmatched SAP Expertise

Every SAP Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of SAP experience — you get 24/7/365 support with a guaranteed response time of 15 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system, including:

  • ABAP Development Workbench
  • ABAP WebDynpro
  • Web Application Server
  • CRM Support & Help
  • Basis
  • Exchange Infrastructure
  • Transport Management
  • ABAP Debugger
  • J2EE Engine
  • Security Management
  • Solution Manager

SAP Basis Services

Rimini Street offers Basis Services for SAP as an option to SAP clients. This integrated service offering enables licensees to utilize Rimini Street as a single provider of both independent software support and Basis administration for their SAP software applications. Rimini Street Basis Services includes Basis support of your SAP environment, SAP administration (including R/3 and BW), SQL Server Database administration, and much more.

Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries

Rimini Street delivers scheduled updates for SAP applications six times a year, consistently delivering them several days ahead of the vendor's schedule — as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies. Learn more.

Rimini Street experts are standing by to answer your SAP support questions

contact us

[1] Ray Wang, Constellation Research, Analyst POV: What the Latest Developments at SAP Mean for You, 2014 http://info.riministreet.com/SAP-Webinar-052914OD-US.html?src=website&src_dt=sap052914http://www.computerwoche.de/a/sap-kunden-halten-wenig-von-cloud-erp-und-hana,3069597

[2] Peter Gothard, Computing, Will 2014 be SAP's year of the cloud?, February 1, 2014 http://www.computing.co.uk/ctg/analysis/2324555/will-2014-be-sap-s-year-of-the-cloud

SAP Product Lines & Releases Supported by Rimini Street

Product Lines: ALL

Releases: R3 Releases – 4.6, 4.7, SAP ECC 6.0 and earlier, BW 3.5, SAP Business Suite components, including BI, SRM, SCM, CRM, EWM, PLM and GTS

Proven Client Success

"I can confirm that our savings from switching to Rimini Street Support have actually been greater than 50 percent, and that’s been a major benefit for us.”
— Hasso Ercelebi, CIO, Sympatex Holding

"The goal was a 30-percent reduction in our ERP maintenance costs. Thanks to Rimini Street we achieved more than 50 percent.”
— Alexandre Baulé, CIO, Embraer

"Rimini Street was a valuable partner in helping us successfully accomplish the initial phase of this vital SAP globalization project with no impact to our business or our customers.”
— Brice Salle CIO, Southco

"Very quick solution achieved considering that over 2500 records needed to be searched through to spot the cause. Very much appreciated.”
— Project Manager, European Energy Services Company

Representative Rimini Street SAP clients: Positivo Informatica, Ploucquet Holding GmbH, United Biscuits, T Systems, Bell & Howell, TT Electronics plc