Rimini Street Support for Hyperion
Best-in-Class Support Services for Best-in-Class Performance Management Software
Rimini Street offers support services for Hyperion Products across the entire product line.
Unmatched Hyperion Expertise
Rimini Street Support for Hyperion offers Hyperion licensees the same personalized service that our clients enjoy today across all our product lines. Our program for Hyperion customers includes support for:
- Hyperion Planning (including Workforce Planning, Capital Asset Planning and Project Financial Planning)
- Hyperion Financial Management (HFM)
- Hyperion Financial Close Management
- Hyperion Strategic Finance
- Financial Management Analytics
Comprehensive Hyperion Expertise
Our services include innovative and robust program features that have made Rimini Street the support provider of choice for hundreds of organizations around the world. Standard support program features for Hyperion licensees that switch to Rimini Street include:
- 50 percent cost savings compared to the software vendor
- Support for a minimum of 10 years and beyond for existing releases without required upgrades
- Named, local primary support engineers assigned to each client (no "offshoring" of support calls)
- 24/7 support coverage with 30-minute-or-less guaranteed response by a senior engineer
- Named account managers assigned to each client
- Flexible contract options
Combined Support for Performance Management and ERP Applications Enables Additional Savings and Integrated Support
Reap the same 50 percent savings in annual support fees enjoyed by clients utilizing Rimini Street for their enterprise application software support. In addition to significant cost savings and innovative support program features, licensees using Rimini Street for combined support of their Oracle Hyperion and Oracle or SAP enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the Hyperion products and other applications, all from a single provider.
A Global Solution for International Companies
With offices in Asia Pacific, Europe, Latin America and North America, Rimini Street supports dozens of clients with global operations across all our product lines. Clients include 69 of the Fortune 500 and 15 of the Global 100; Rimini Street supports client operations in more than 70 countries.