Rimini Street, Inc

Rimini Street Support for Oracle E-Business Suite

Enterprise Support and Maintenance For Oracle EBS

Rimini Street offers support and maintenance services for a wide range of Oracle E-Business Suite 10.7 and later applications releases, including all major product lines.

"I can tell you without a doubt that the quality of Rimini Street engineers is spot on. They look out for our best interests, which is something we highly value. Rimini Street is not only a trusted advisor, but really like family."
- Eric Brown, EVP & CIO, NCI Building Systems

Unlock the Competitive Advantage by Developing Your Own E-Business Suite Strategy and Roadmap

E-Business Suite is a stable and mature ERP platform and many organizations are very satisfied with their current release. Despite this, many Oracle EBS find themselves forced to upgrade just to stay on a supported version from the vendor.

E-Business Suite customers can take control of their ERP roadmap to evolve and grow the business by:

    1. Maintaining the current EBS version that works for the business
    2. Receiving support for existing and planned customizations
    3. Redeploying key resources towards strategic IT projects

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases for a minimum of 15 years without any required software upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

Enterprise Support Program Features

  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues         
  • Application & Repository Fixes       
  • Customization Fixes         
  • Documentation-Only Fixes        
  • Configuration Support      
  • Operational Support

Unmatched Oracle E-Business Suite Expertise

From application and customization fixes to tax, legal, and regulatory updates and beyond, every Oracle E-Business Suite Rimini Street client receives personalized service from a Primary Support Engineer with an average of 15 years or more of E-Business Suite experience — you get 24/7/365 enterprise support and maintenance with a guaranteed response time of 15 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your E-Business Suite system, including:

  • Forms
  • Applications Framework (OAF)
  • JAVA
  • PL/SQL
  • Reports
  • SQL
  • Workflow
  • Alerts
  • Applications Object Library (AOL)
  • Concurrent Manager
  • AD Tools
  • Application Server (iAS)
  • Fusion Middleware
  • Oracle Database

Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries

Rimini Street delivers scheduled updates for Oracle E-Business Suite applications including Payroll for the US and UK —as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies. Learn more.

Rimini Street experts are standing by to answer your E-Business Suite support questions

Contact Us