Flexible by design
We provide you with maximum flexibility to receive the right service at the right time when you need it most. Our managed services for Salesforce (AMS) can be dynamically optimized to focus on the most pressing projects which allows you to better meet changing business needs.
Solve for resource and skills shortages with managed services for Salesforce®
Global expertise
Our success relies on a global team of experts who support real time, “follow the sun” monitoring and issue avoidance. With our global experts on call, you minimize your risk with staffing and skill gaps that are all too common in the Salesforce ecosystem.
Unlimited support via subscription pricing
Get unlimited use of our extensive catalog of Salesforce managed services that covers over 130 Salesforce configuration, administration, and data management tasks - all for a predictable annual subscription price! Leverage these services to decrease resolution time for end user requests and help eliminate ticket backlogs. Free up internal teams to focus on strategic projects and partner with business users on new initiatives.
Optimize business outcomes
We help organizations to leverage Salesforce best practices, increase user adoption, retire technical debt, and implement the latest enhancements and features from the Salesforce quarterly release.
Critical production support
Our Salesforce® clients benefit from the responsive, client-centric support model that Rimini Street is known for with its Oracle and SAP enterprise software support. Our Salesforce® application support offering includes the same 24x7x365, follow-the-sun support with a guaranteed response of under 10-minutes for P1 critical issue requests. This includes support for integrations, code, and system bugs, helping ensure that Salesforce® investments are protected and receive the expertise needed to minimize downtime and impacts to the business.
Compare the value
Rimini Street delivers a partnership-driven model, dedicated and consistent expertise, and greater value at less cost.
Common issues with traditional Salesforce® managed service providers |
Rimini Street managed services for Salesforce® |
|---|---|
Frequently a transactional and complex model• Multiple vendors rotated over time |
Dedicated business partner• Single partner for both Managed Services for Salesforce and ERP/database support, with 24x7x365 critical production support and SLAs |
Inconsistent quality• Different teams with unknown skills and varying experience |
Predictable expertise• Experienced Service Delivery Lead is assigned to a client long-term versus rotational |
Unpredictable costs and results• Billable hours and/or ticket-based model creates complexity in managing and predicting costs and cycles of change orders |
Higher value and ROI• Subscription price, based on the number of active users – where price per user decreases as additional users are added |
Featured clients
With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7. ”
– Patrick Haley Sr. Director of Sales Operations
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
– Imre Szabo Group ICT Manager
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
– Jeff Miller Director, Business Relationship Management
Additional resources
Achieving Greater ROI from Your Salesforce® Solution Investment
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