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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
        • Rimini Govern™ for AI
      • Rimini Smart Path™
        • Support
        • Optimize
        • Innovate
    • Support and services
      • Agentic AI ERP solutions
      • Agentic governance solutions
      • Enterprise software support
      • Managed services
      • Professional services
      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Change management and release control
      • Global tax, legal and regulatory update services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    See all software we support
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
      • See all SAP
    • VMware
      • vSphere
      • vSAN
      • vCenter
      • Horizon
      • ESXi Hypervisors
      • Aria Operations
      • See all VMware
    • Open-source databases
    • Microsoft
    • IBM
    • ServiceNow
    • Salesforce
    • Workday
    • Dayforce
    • And more
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial services
    • Energy, utilities and resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
    • By industry
    • Business & professional services
    • Education
    • Energy & utilities
    • Government
    • Healthcare
    • Hospitality
    • Manufacturing
    • Media & entertainment
    • Nonprofit
    • Technology
    • Transportation & logistics
    • Wholesale & distribution
    • See all success stories
  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
    • Blogs, videos, eBooks & more
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      • By topic
        • Agentic AI ERP
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        • Oracle
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    • Savings and cost calculators
      • Savings calculator
      • Oracle savings calculator
      • SAP ECC savings calculator
      • S/4HANA Savings Calculator
      • SAP savings calculator
      • VMware renewal estimator
    • Watch our IT experts in action
  • Company
    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Personalized Support Account Management Services

Fully leverage your Rimini Street partnership with the trusted expertise and guidance of your dedicated account manager, part of our support account management services.

Learn what to expect from us Request a call
Personalized Support Account Management Services

Enhance your Rimini Street partnership

Rimini Street does more than support your mission-critical systems. Our personalized, consultative services are included with support account management at no additional charge, offering you direct access to technical and business experts who are here to help you get the most out of our software maintenance and support services.

From the beginning of your journey with Rimini Street, you'll have one of our passionate, highly experienced account managers right by your side — not just to get you onboarded but to understand your strategic goals and provide guidance in how to achieve them better, faster and more cost-effectively. We serve as a constant resource for your organization, with our bench of global experts accessible and available anytime.

Wherever you want to go is your business. Getting you there is ours.

Design your strategic roadmap

Design your strategic roadmap

With IT account management, you can turn your list of business needs into a focused, strategic roadmap, enabling progress and acceleration of initiatives such as AI, digital transformation and analytics.
Find out how
Maximize service value

Maximize service value

Derive full value from your engagement. The long list of services and solutions we provide — and are included in your account — help keep your systems secure, performative and aligned to business needs.
Learn more
Get expertise when needed

Get expertise when needed

Look forward to having an account manager as your direct line to a powerful network of technical experts, including solutions architects, engineers, regional CTOs and more — ready when you need them.
Meet our experts

Third-party support provider checklist

Having the right third-party support partner can make all the difference — in support experience, system performance, cost savings and faster business outcomes. Start your assessment with this guide.   

View the list

The Rimini Street team’s breadth of experience, their accountability — it’s like having a security blanket.

Patrick Haley, Sr. Director of Sales Operations, NTT Global Data Centers Americas
Read story

Additional resources

The Comprehensive Guide to Third-Party Support and Services for Enterprise Software
eBook
The Comprehensive Guide to Third-Party Support and Services for Enterprise Software

Independent, third-party software support saves 50% to 90% annually and frees up the IT team. Read this guide to see if third-party support is right for you.

Read eBook
AWS to Discontinue Support for Amazon RDS Custom for Oracle Database
Blog
AWS to Discontinue Support for Amazon RDS Custom for Oracle Database
Robert Freeman
Robert Freeman
Rimini Fellow - Oracle Databases and Technology
3 min read

Recently, AWS announced it will discontinue support for Amazon RDS Custom for Oracle Database effective March 31, 2027. This represents a key milestone for organizations that rely on this service today, establishing a defined timeline to rethink their approach going forward. It’s important to note that AWS has provided options to transition away from this […]

Read blog
Plotting a New Course to Future Success with SAP
Webinar
Plotting a New Course to Future Success with SAP
Watch Webinar
Common Questions about Third-Party Support for VMware
Story
Common Questions about Third-Party Support for VMware

Get answers to common questions about third-party support for VMware and security options that maximize the value of your existing VMware perpetual licenses.

Read story
Khimji Ramdas Group Chooses Rimini Street to Reduce SAP Support Costs, Protect 700+ Customizations and Reinvest Savings in Innovation
Press Release
Khimji Ramdas Group Chooses Rimini Street to Reduce SAP Support Costs, Protect 700+ Customizations and Reinvest Savings in Innovation

Omani conglomerate gains greater control over its IT roadmap, avoids migration pressure and funds AI and growth initiatives LAS VEGAS – August 6, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, today announced that Khimji Ramdas […]

Read press release
September 30: The Date SAP Wants You to Forget
Blog
September 30: The Date SAP Wants You to Forget
Krista Glantschnig
Krista Glantschnig
Product Marketing Director
5 min read

If you’re an SAP customer, the message is hard to miss: move to S/4HANA, adopt cloud ERP and get aligned with SAP’s roadmap before mainstream maintenance ends in 2027. But that message overlooks an important reality: many organizations aren’t rushing to move, and many have decided they aren’t moving at all. At the end of […]

Read blog
AUTOBACS SEVEN Marks 10 Years of System Stability and Self-Funded Innovation with Rimini Street
Press Release
AUTOBACS SEVEN Marks 10 Years of System Stability and Self-Funded Innovation with Rimini Street

Japan’s leading automotive aftermarket retailer uses Rimini Smart Path™ to accelerate innovation without disrupting its core SAP ECC and Oracle Database systems LAS VEGAS – July 28, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, today announced that […]

Read press release
The Future of Oracle Database: Navigating AI, Cloud and Cost in a Decentralized Era
Webinar
The Future of Oracle Database: Navigating AI, Cloud and Cost in a Decentralized Era
Watch Webinar
Independent, Third-Party Support Definition (in 1,300 Words or Less)
Blog
Independent, Third-Party Support Definition (in 1,300 Words or Less)
Scott Hays
Scott Hays
VP, Product Marketing - Support
5 min read

This blog was originally published in July 2020 and was updated in July 2026 Why keep paying more for software support that delivers less flexibility and slower resolution? Third-party support gives organizations a proven way to cut costs, avoid unnecessary upgrades and get more responsive service. Learn more about third-party support, its benefits and how […]

Read blog

Get maximum benefits from your Rimini Street partnership

Reach out today to learn how Rimini Street’s support account management goes to work for you.

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