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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
      • Reduce support costs
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      • Avoid expensive upgrades/ migrations
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
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      • See all
    • SAP
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Contact us

Account Management Services

Helping clients drive innovation for competitive advantage and growth

Account Management Services

Maximizing client outcomes through personalized, consultative services

Helping ensure client success drives Rimini Street to excel. Account Managers are key to the formula, delivering a world-class experience by maximizing client outcomes from Rimini Street services throughout the life of the relationship.

Account Managers have extensive experience and expertise in enterprise software and IT strategy. By understanding strategic goals through collaborative planning with client teams, Rimini Street Account Managers make recommendations to help clients achieve their business and technology objectives.

The value of strategic account management

Highly personalized, consultative services are included with Rimini Street account management at no additional charge. Account Managers will:

  • Partner with clients on developing and navigating a business-driven roadmap
  • Ensure clients derive full value from Rimini Street services
  • Provide guidance and best practices for strategic decisions on issues such as interoperability, upgrades, cloud migration, digital transformation, analytics, mergers and acquisitions, and expansion plans.
Account Management Services

“The significant savings we've achieved with third-party support has contributed to improved profitability, which in turn contributes to our ability to invest in new applications for the future and wider business initiatives. Rimini Street has been a game-changer for us.”

Sandra Phillips, Commercial Manager, RSA Insurance

“Our move to Rimini Street brought other advantages beyond what we had expected, including freeing up time available for our IT team to focus on more strategic tasks.”

Rogerio Ribeiro, CIO, Atento

“Every year we've taken the money that we've saved by going to Rimini Street and we've reinvested it. We've invested into new systems that support our growth efforts. We've added a new CRM system; we've already added HR and payroll systems. They are all integrated into Oracle EBS, and for that matter, Rimini supports all that integration. We have a major initiative to move our Oracle as well as VMWare environments to the cloud and this year we will do that and Rimini will support us along the way. We consider Rimini Street a strategic partner. They are reliable, they're innovative, they're leading edge, and they will be our partner for years to come.”

Joe Cannella, CIO, Tempel Steel

Rimini Street clients include:

OSG Corporation
Federation University
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh
View All

Additional resources

The CIO’s Guide to a Business-first ERP Cloud Strategy
eBook
The CIO’s Guide to a Business-first ERP Cloud Strategy
Read eBook
Unified Support Services for Enterprise Software
Brochure
Unified Support Services for Enterprise Software

Rimini Street, Inc. (RMNI) is the leader in third-party enterprise software support and strategic services to organizations around the world.

Read Brochure
Three Ways CIOs Must Rethink Cloud ROI
Blog
Three Ways CIOs Must Rethink Cloud ROI
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
4 min read

While cloud workloads will continue to grow, savvy tech leaders must take a step back and evaluate the true ROI of moving to the cloud. Here’s three ways to get started. If there’s one habit CIOs should consider adopting, it’s a commitment to take a critical look at their cloud Return On Investment (ROI). Over […]

Read Blog
IDC Spotlight: Create differentiation using AI with ERP
Analyst Research
IDC Spotlight: Create differentiation using AI with ERP
Read Analyst Research
IT Hero: Cloud Migration Expert Mark Smith
Blog
IT Hero: Cloud Migration Expert Mark Smith
Mark Smith
Regional Manager, Oracle Support
4 min read

When it comes to cloud migrations, failing to plan is planning to fail. That’s where Rimini Street expert engineers play a pivotal role, enabling and empowering hundreds of clients to build successful ERP cloud strategies. In this IT Hero profile, we showcase one such expert—Mark Smith, regional manager, Oracle support at Rimini Street—and discover how […]

Read Blog
Rimini Manage™ and Rimini Consult™ for SAP Cloud Products
Datasheet
Rimini Manage™ and Rimini Consult™ for SAP Cloud Products
Read Datasheet
Say yes to an ERP innovation strategy
Story
Say yes to an ERP innovation strategy

Modern composable ERP gives you the tools and flexibility you need to be true change agents in business.

Read Story
Configuration Vs. Customization When Adopting a Composable ERP Strategy
Blog
Configuration Vs. Customization When Adopting a Composable ERP Strategy
Eric Helmer
Eric Helmer
SVP & Chief Technology Officer
5 min read

Rimini Street CTO Eric Helmer looks at whether enterprises should customize or configure their ERP system in this latest post in his composable ERP series. Enterprises that look to satisfy most business requirements know that they must modify their out-of-the-box ERP systems. By making adjustments to their SAP or Oracle ERP system, an enterprise can […]

Read Blog
Is Your Cloud Strategy Accelerating or Hindering Innovation?
Blog
Is Your Cloud Strategy Accelerating or Hindering Innovation?
Pat Phelan
Pat Phelan
VP, Market Research
7 min read

The following originally appeared on Diginomica.com CIOs consider the cloud for a variety of reasons, many of which are forcing them to rethink their application strategies. You are not alone if you are feeling pressure to migrate applications and infrastructure to the cloud. But which cloud moves are the right ones? One of the most […]

Read Blog

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