Compare Rimini Support™ to Open Source Support Community
Database Support Features |
Rimini Street |
Open Source Community |
|---|---|---|
Support Services |
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Repository and documentation fixes |
||
Operational and configuration support |
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Installation and upgrade support |
||
Named, regional Primary Support Engineers with an average of 15 years’ experience |
|
|
24x7x365 support |
|
|
10-minute guaranteed response SLA for critical P1 cases with 2-hour update communications |
|
|
Performance support |
|
|
Interoperability and integration support |
|
|
Diagnostics |
|
|
Virtualization support |
|
|
Strategic Services |
||
Technical, functional, and roadmap advisory services |
|
|
Cloud advisory services |
|
|
License advisory services |
|
|
Security advisory services |
|
|
Interoperability and integration advisory services |
|
|
Monitor and health check advisory services |
|
|
Migration advisory services |
|
|
Additional Services2 |
||
Database assessment services |
|
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Advanced database security services |
|
|
Database management services |
|
|
Database monitoring services |
|
|
Database health check services |
|
|
Database migration services |
|
|
Global Professional Services |
|
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Demystifying Third-Party Support
Think third-party support is risky? Thousands say, “Think again.” Rimini Street leaders explain how third-party software support offers more control, faster fixes and broader coverage than traditional vendor support — it’s the smart, strategic choice for mission-critical systems.
Featured Resources
Rimini Street, Inc. (RMNI) is the leader in third-party enterprise software support and strategic services to organizations around the world.
Global leader of image processing chooses Rimini Support™ and Rimini Protect™ as it explores new ERP strategy independent of Oracle LAS VEGAS – June 11, 2024 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a […]
Discover how to extend the life of your databases, improve ROI, and fund innovation with support savings with Rimini Street services and support for Oracle Database. Have you ever met an Oracle customer who happily pays the company’s fees for software support? Neither have we. But too few really understand how beneficial—and painless—breaking up with […]
Modern composable ERP gives you the tools and flexibility you need to be true change agents in business.
Rimini Street CTO Eric Helmer looks at whether enterprises should customize or configure their ERP system in this latest post in his composable ERP series. Enterprises that look to satisfy most business requirements know that they must modify their out-of-the-box ERP systems. By making adjustments to their SAP or Oracle ERP system, an enterprise can […]
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