A fundamentally different way to run enterprise software
Traditional application managed services weren’t built for modern enterprise needs. They typically rely on reactive, ticket-driven processes with fragmented ownership and SLA-based priorities, often leaving organizations with more complexity, rising costs and stagnated performance.
Rimini Manage is built around the needs of the business, not just the requirements of the service contract. Through trusted partnerships, specialized enterprise software expertise and accountable service delivery, we help organizations align operational priorities with business goals.
Our teams combine deep knowledge of enterprise applications, proven operational processes and flexible delivery models to provide the right level of support, governance and optimization for each client’s environment.
From packaged ERP and SaaS to customized and custom-built applications, Rimini Manage extends managed services across the systems your business depends on.
Eliminate noise fast
Improve business performance
Create capacity for innovation
Why organizations choose Rimini Manage
Clients trust the Rimini Manage team to treat them better, respond faster, solve more and stand behind the service delivered.
Traditional managed services |
Rimini Manage™ |
|---|---|
Staff coverage and resource allocation |
✓ White-glove, personalized service with named leadership, clear ownership and accountability |
Ticket intake and queue management |
✓ 24/7/365 expert support with fast response and resolution from specialized engineers |
Reactive incident resolution |
✓ Flexible resource models, SLAs and commercial options |
Routine application maintenance |
✓ Integrated L4 support, managed services and custom application management available |
SLA tracking and activity reporting |
✓ Coordinated services across the Rimini Smart Path™ available |
Multiple teams and handoffs |
✓ Proactive monitoring, operational oversight, root-cause analysis and recurring issue elimination |
Generalist resources |
✓ Operational intelligence, trend analysis and security, governance and risk controls |
✓ Workflow optimization, automation, knowledge reuse and continuous improvement aligned to business priorities |
|
✓ AI, automation and modernization applied to existing investments |
|
✓ Innovation embedded into the service delivery model |
Proven client outcomes
See what outcomes organizations can achieve with Rimini Manage — from reduced disruption and manual effort to increased capacity for innovation initiatives.
The Rimini Manage service delivery model
Experience the difference of an application managed services model that brings together proactive operations, coordinated accountability and expert execution — helping your business run faster, better and more efficiently.
This layer aligns business priorities, governance, execution and continuous improvement through a named Service Delivery Manager who ensures every activity supports measurable outcomes.
Key capabilities include:
- Business outcome management
- Cost management
- Smart resourcing, pod and expert network
- Continuous improvement and innovation
This layer functions as the operational intelligence and execution engine, delivering proactive, secure operations through monitoring, governance, automation and optimization across the enterprise software environment.
Key capabilities include:
- Operations intelligence
- Incident, problem and change management
- Security and governance
- Automation and Agentic AI
- Global follow-the-sun coverage
- Collaboration and communication alignment
- Unified ITSM and workflows
This layer provides the trusted data, knowledge, processes, expertise and technology that enable operational consistency, scalable delivery, continuous improvement and informed decision-making across the service lifecycle.
Key capabilities include:
- Operational data and CMDB
- Knowledge and operational intelligence
- Standardized processes and best practices
- Deep enterprise software expertise
- Governance frameworks and controls
- Technology platforms and automation tools
Real results from real clients
Explore case studies from organizations that have reduced operational complexity, improved performance, and achieved measurable results with Rimini Manage.
Hear what our clients have to say
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”
It's really empowering to have Rimini Street as a true partner, giving us greater confidence and capabilities as we go through this complex migration journey.”
With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7. ”
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Rimini Street helped us break free from vendor pressure to upgrade and establish IT strategies aligned with our business requirements and operational environments.”
Additional resources
Across the globe, organizations are proving that strong business performance and meaningful ESG progress go hand in hand. From clean energy infrastructure to greener manufacturing and circular economy models, companies are finding new ways to create impact without compromising growth. What these organizations have in common is a smarter approach to IT. By partnering with […]
Existing ERP infrastructures remain highly valuable for many organizations across the globe. Despite vendor pressure to discard these investments for full system overhauls, most core systems continue to support mission-critical processes and are deeply embedded in how businesses create value day-to-day. As one of the three foundational steps on the Rimini Smart Path™, Rimini Optimize™ […]
On paper, the traditional Application Management Services (AMS) outsourcing model sounds simple: offload incidents, service requests, routine tasks, and IT backlogs to an outsourced vendor to free up internal IT staff. But the reality? It’s a tangled web of rising ticket volumes, ballooning costs and diminishing returns. Instead of driving transformation, the internal IT team […]
FAQs
What are application managed services?
Application managed services maintain, support, optimize and secure enterprise applications, including ERP, SaaS-based products, databases and other types of enterprise software to improve performance and reduce downtime. .
The main benefits of application managed services include:
- Cost efficiency: It can help eliminate the need to hire and maintain large internal teams with niche skills.
- Risk mitigation: It reduces the risks that can come with downtime, application failure or security vulnerabilities.
- Less demand on internal IT teams: By outsourcing application management to a third-party provider, internal IT teams can redirect their focus toward high-priority, strategic initiatives instead of day-to-day maintenance.
Why is traditional application management services not meeting today’s business needs?
Traditional application management services providers focus on reactive support — resolving tickets, maintaining systems and meeting SLAs. However, this model is proving increasingly ineffective in modern enterprise environments that feature growing complexity and constantly changing business demands.
Solutions such as Rimini Manage™, for example, offer a proactive, outcome-driven operating model — going beyond system maintenance to deliver issue prevention, continuous improvement and measurable business results.
How is Rimini Manage™ different from traditional application management services (AMS) providers?
Traditional AMS providers often operate on fragmented delivery models with separate teams, ticket queues and SLA-measured success. Rimini Manage™ uses a unified, accountable application management and support model. One coordinated team owns results from end to end — providing organizations with direct access to deep expertise, ensuring faster issue resolution and aligning work to business outcomes.
Can Rimini Manage support customized or custom-built applications?
Yes. Rimini Manage is designed to deliver managed services across packaged, SaaS and custom enterprise software environments. This enables organizations to extend managed services beyond standard applications to customized and custom-built systems that support critical business processes.
What does a unified operating model for enterprise software mean?
A unified operating model brings all aspects of enterprise software operations under one coordinated, accountable team. Instead of fragmented ownership across vendors and teams, execution is aligned to business priorities, enabling faster decisions, fewer delays and consistent delivery of results.
The unified model of Rimini Support™ and Rimini Manage™ from Rimini Street, for example, is a powerful combination that enables organizations to benefit from award-winning, AI-enhanced L4 support and proactive managed services delivered by engineers with deep enterprise software expertise.
By eliminating handoffs, reducing operational friction and providing a single source of accountability, organizations gain broader coverage, faster resolution and greater value from their enterprise software investments.
What role does AI play in modern application managed services?
AI enhances application managed services by helping turn operations from reactive to proactive. It can be used to identify patterns, prevent issues and capture knowledge from every interaction, driving continuous improvement. In Rimini Manage™, AI is embedded directly into delivery to help teams focus on higher-value work and drive better outcomes.
When should organizations move beyond traditional AMS?
Organizations should move beyond traditional AMS when their current model is no longer improving outcomes — such as when issues keep occurring, ownership is unclear or performance remains static. These are signs of a model that can’t scale with modern enterprise demands. A modern model enables measurable, ongoing improvement.
Want a better way to run enterprise software?
Request a Managed Services Optimization Assessment here or fill out the form on the right to speak with a member of our team about how Rimini Manage can provide ongoing improvement.
