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Jones Packaging, Inc. Saves on Annual Maintenance and ERP Upgrade Costs by Switching to Rimini Street Support for its SAP System

Canadian packaging company avoids unnecessary and costly upgrade; Reinvests significant savings into strategic business initiatives

LAS VEGAS, November 15, 2017 Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that Jones Packaging, Inc., a leading provider of pharmaceutical packaging solutions, has switched to Rimini Street support for its SAP ERP application. Jones reduced the total cost of maintaining their SAP system through reduction in annual support fees, avoidance of unnecessary upgrade costs and elimination of labor costs related to customization support. This newly liberated cash flow has enabled the company to allocate funds to strategic IT initiatives across the organization.

Maximizes Current Robust System, Avoids Unnecessary Upgrade

Prior to partnering with Rimini Street, Jones had begun to explore a potential upgrade of their current SAP system, primarily because their software was operating on older hardware. Through their review process, the company determined that upgrading their SAP application would incur significant capital and professional services expense, stall any new IT initiatives for the next year and require extensive time and resources to execute. Also there was no business functionality requirement driving an upgrade from their current, stable SAP platform, which was meeting their business needs. When Rimini Street began discussions with Jones about pursuing alternative support solutions for their SAP software, Rimini Street’s technical support team reviewed several proven strategies for future-proofing their current SAP system. These best practices covered current technologies like virtual desktop infrastructure, operating system enhancements and container technologies. All of these modern strategies allow for more flexible and manageable infrastructure without the need to upgrade systems based on technical requirements.

“We saw no material tangible benefit for our business to upgrade to the next SAP release. We also wanted to avoid dedicating time and resources to migrating systems, and risking a potential business outage in the upgrade process,” said Rick Jankura, chief financial officer at Jones. “Looking at our options and learning more about Rimini Street, we saw we could keep our existing robust SAP system and at the same time, save significant time and money that could be reinvested in the business.”

Jones runs on a heavily customized system that caters to the specific needs of their business. By switching to Rimini Street, the company is receiving more responsive and tailored support services for their customized system.

“Vendor support services do not cover customization and sometimes it was difficult to delineate whether issues were arising from core functionality or customization. With Rimini Street, we work diligently to find a solution together, regardless of the issue,” continued Jankura. “We’ve been very satisfied with the service and feel as though we have found a true partner, not just a vendor.”

All Rimini Street clients are assigned a dedicated Primary Support Engineer (PSE) who has an average of 15 years’ experience in the client’s specific software product line. Each PSE is responsive to support requests 24/7/365, and clients receive industry-leading SLAs, which guarantee a 15-minute response time for critical cases. Jones also utilizes Rimini Street’s proven experience in providing robust and timely tax, legal and regulatory updates, at no additional cost.

“Manufacturing companies have to manage tight profit margins in a fiercely competitive market, while also adapting to new processes and faster production timelines,” said Seth A. Ravin, Rimini Street CEO. “We have been a solution for many manufacturing clients around the world, like Jones, where we have helped these clients reallocate significant savings from their total annual maintenance costs, and reinvest these savings back into their business for competitive advantage and growth. More than 1,450 companies worldwide, including more than 85 of the Fortune 500 and Global 100, already rely on Rimini Street as their trusted enterprise software support partner.”

To read the full Jones success story, please visit: https://www.riministreet.com/client-success/jones-packaging-inc

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit https://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor relations contact:

Dean Pohl

Rimini Street, Inc.

+1 925-523-7636 dpohl@riministreet.com
Media relations contact:

Michelle McGlocklin

Rimini Street, Inc.

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