Seasoned former senior executive from SAP, Siebel Systems and Oracle to lead worldwide organization
LAS VEGAS, May 24, 2016 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail and Oracle Agile PLM, today announced the appointment of Keith Costello as senior vice president, Global Client Engagement. In this newly created role, Costello will lead the strategic vision, operations and execution for the Company’s global program which provides mission-critical, trusted-advisor account services to every Rimini Street client from initial contract execution. More specifically, Costello will oversee Rimini Street’s global account management program and team responsible for assuring client success, satisfaction, service adoption and utilization, licensed product and support service value maximization, retention and identification of service upsell, and expansion opportunities.
Former Executive at SAP and Oracle Brings Proven Experience to Rimini Street
Costello is a 28 year veteran of the enterprise technology industry and a leader with proven P&L results in enterprise software customer success, sales, services, and partner ecosystems. He has experience working with start-ups and Fortune 500 companies, and specific domain expertise in ERP, CRM, business analytics, cloud technologies, and subscription management. Costello has built, turned around, scaled and led innovative and fast-growing organizations, from small teams to large divisions of significant, global scale.
Previously, Costello held management positions in the enterprise software industry, including senior executive roles with SAP, Siebel Systems and Oracle. At SAP, Costello served as executive vice president and general manager of SAP’s Business Analytics and Global Services divisions, where he managed revenues in excess of $1 billion. At Siebel Systems, he served as senior vice president of worldwide Professional Services. At Oracle, Costello served as vice president for Oracle’s consulting business. Immediately prior to joining Rimini Street, Costello was the senior vice president of Global Services at Zuora, Inc. Earlier in his career, he also served in a variety of positions for Price Waterhouse and Booz, Allen & Hamilton.
“Rimini Street’s reputation for delivering client value has steadily gained notice throughout the industry, and I see immense opportunity to further expand the value Rimini Street can bring organizations around the world,” said Costello. “I look forward to working with all Rimini Street clients to ensure the entire customer experience with Rimini Street, from initial onboarding to day-to-day service, to strategic assistance with platform road mapping, to long-term service provision, meets the high standards of success and satisfaction that our clients have come to expect and enjoy with Rimini Street support.”
“As companies increasingly switch from vendor support to Rimini Street support, we continue to make investments in the programs that help our clients maximize the value of their SAP and Oracle enterprise software spend for years into the future, while enabling innovation,” said Sebastian Grady, Rimini Street president and chief revenue officer. “Rimini Street has engineered its support model from the ground up to achieve the maximum ROI for our clients, and I am pleased to have Keith join us to lead the next phase of growth for our Global Client Engagement organization.”