Immediate improvement in quality and timeliness of Oracle Database support empower IT department to focus on new and advanced operational capabilities to drive efficiency and growth
LAS VEGAS – July, 05, 2023 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced Gachon University Gil Medical Center (Gil Medical Center), a pioneering health provider with many “firsts” in the nation, has selected Rimini Support™ to provide software maintenance for its Oracle Database. The decision has led to both stability and improvement in its mission-critical IT operations that serve the needs of 1.5 million patients and thousands of medical staff, students and employees each year.
Gil Medical Center Leverages Rimini Support to Further its Corporate Vision of Maintaining “Highest Quality and Reliability”
Gil Medical Center, fifth largest and ranked 3rd as the leading research-center hospital in Korea, prides itself on fulfilling a vision of being the “highest-quality, the most reliable and the most respectful hospital with a high level of patient satisfaction in the 21st century.” To achieve this virtuous goal, Gil Medical Center became the first hospital to establish a regional trauma center in Korea, offer medical helicopter transportation services and utilize a fully integrated computer system for hospital administrative duties.
As a technologically advanced organization, Gil Medical Center was the first to implement Oracle Database to support its operations, which today includes its medical information system and HR system. However, the software support provided by Oracle for this integral technology investment failed to provide the quality of service that would enable Gil Medical Center to robustly serve its patients and internal clients with the necessary speed and reliability. With delays compounded and continuing to impact the stability of the hospital’s IT infrastructure, Gil Medical Center looked to Rimini Street to resolve its software support challenges.
“Gil Medical Center generates and stores a great amount of data to serve its growing number of patients from around the world. If we have a problem with our systems and are unable to resolve the issue within a short amount of time, this directly impacts the millions of clients we serve,” said Jong-Joon Lee, director of Computer Information Office at Gachon University Gil Medical Center. “Rimini Street provides us with customized support services by closely analyzing and understanding the business and infrastructure of our IT department. With the help of Rimini Street’s dedicated Primary Support Engineer backed by hundreds of experienced resources, our systems are stable and running optimally, which is essential for us.”
Rimini Street Helps Pave a Path to More “Firsts” for Gil Medical Center
Gil Medical Center joins the thousands of Rimini Street clients that have realized significant cost savings by switching to Rimini Support for their Oracle Database software maintenance. The deeper value of this empowering business decision includes:
- Guaranteed minimum 15 years of support for the release contracted with Rimini Street
- No disruptive, forced upgrades that can impose unforeseen risk to the business
- Continued support for its highly customized platform, which the vendor does not provide
- Reallocation of limited IT resources, including budget and talent, towards strategic, innovative projects
With Gil Medical Center’s Oracle Database stabilized and running smoothly with Rimini Support, the hospital’s IT team is focused on establishing a next-generation system to strengthen its brand, expand business capabilities and continue to lead the medical industry with new advancements that heal and protect the citizens of the world.
“As a leading hospital in the field of R&D and multidisciplinary oncology care, we continue to set our sights on the future of medicine through the power of technology. The partnership with Rimini Street has helped us shift our focus to the road ahead and fund our digital transformation initiatives to improve our operations and organization,” said Lee.
Kevin Kim, general manager of Rimini Street Korea added, “Rimini Street enables any organization with a finite IT budget and talent resource to optimize every dollar and hour to provide maximum value. It gives us great pride to support Gil Medical Center’s vision, and see its work make a difference in the field of medicine.”
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