Compare Rimini Support™ to IBM Support
Support Features |
Rimini Street |
IBM Support |
|---|---|---|
Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 20 years of experience |
|
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Account management services |
|
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
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Full support with no required upgrades |
|
|
Performance support |
|
|
Interoperability and integration support |
|
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
|
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
|
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Monitor and check advisory services |
|
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Impact on Resources |
||
Significant reduction in operating costs (budget, people, time) |
|
|
Independence from vendor-dictated roadmap |
|
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Demystifying Third-Party Support
Think third-party support is risky? Thousands say, “Think again.” Rimini Street leaders explain how third-party software support offers more control, faster fixes and broader coverage than traditional vendor support — it’s the smart, strategic choice for mission-critical systems.
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Rimini Street, Inc. (RMNI) is the leader in third-party enterprise software support and strategic services to organizations around the world.
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Deploying open-source database management systems (DBMSs) can deliver unique benefits to enterprises, including lower costs, greater flexibility, and innovation not always available with proprietary database solutions. However, migrating from an existing proprietary product to an open-source alternative requires planning and attention to ensure the process doesn’t go awry. The appeal of open-source licenses starts with the cost—free—and […]
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