Engineer-led software support for your unique IT roadmap

Take control of your IT roadmap and avoid vendor lock-in with Rimini Support™ for Oracle E-Business Suite (EBS). We will secure and fully support your EBS release 12.2 or earlier — including customizations and all global tax, legal, and regulatory updates — for 15+ more years from the time you switch to us, without upgrades or continuous updates.

Our 24/7/365 follow-the-sun support is led by Primary Support Engineers who average 20+ years of experience. We can support your Oracle EBS on-premises, in the cloud, or throughout a cloud migration. And while we guarantee a response time of 10 minutes for critical P1 issues, our average actual response time is under 90 seconds for P1 and P2 issues.

Our comprehensive support services can help you:
  • achieve your strategic, operational, and financial goals
  • save up to 90% on your total current Oracle EBS support costs
  • extract greater value from your existing technology investments
  • proactively secure your enterprise software ecosystem
  • follow your own roadmap: on-premises, cloud, or hybrid
Up to

savings on total support costs

Less than
2 minutes

average response time for P1 and P2 issues

Over $7B

in estimated total client savings since 2005


overall average client satisfaction rating

Managed services to improve performance and enable innovation

With Rimini Manage™ for Oracle, you can free up your IT team for innovation and cloud-related projects while our team manages and improves the performance of your existing environment. With our deep expertise in complex applications such as Oracle EBS, we can take on your day-to-day IT service management, reduce complexity, and improve operational efficiency.

The benefits of Rimini Manage™ for Oracle include:
  • an always-on global network of senior-level software engineers
  • human-first expertise empowered by AI service insight and automation
  • reduced project backlogs and fast incident resolution
  • root cause analysis to prevent incident recurrence
  • an unlimited ticket model from a broad catalog of services
  • the flexibility to fill IT skills gaps seamlessly
  • predictable billing

Benefits of partnering with Rimini Street

Chart Your Roadmap

Chart Your Roadmap

Free yourself from vendor mandates and restrictions
Eliminate Overspending

Eliminate Overspending

Redeploy newly available funds into top-priority projects
Say Yes to the Business

Say Yes to the Business

Prioritize digital innovation for business stakeholders
Free Up Your Staff

Free Up Your Staff

Engage and retain IT talent with strategic projects and innovation

Oracle EBS product lines we support

Keep your existing licensed application modules and release updates, even if you have not deployed them yet. Then implement them on your own schedule, as business needs arise, free from the constraints of Oracle's EBS roadmap and support timing.

Financial Management
Human Capital Management
Project Portfolio Management
Service Management
Supply Chain Management
Value Chain Execution
Value Chain Planning

Featured Clients

Featured Clients
Featured Clients

The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.

The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!

It became very clear that moving to a third-party support provider offered a compelling alternative for us.”

– Erik LaValle Senior Director of Product and Technology for Supply Chain
Featured Clients
Featured Clients

There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.

It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”

– Jim Chilton CIO
Featured Clients
Featured Clients

As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.

We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.

The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”

– Wilson Go CIO

Let's Start a Conversation

How can Rimini Support for Oracle EBS help you meet your goals?

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