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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Services and Support for Siebel CRM

Extend the life of your Siebel investment, avoid unwanted upgrades, and reduce TCO with third-party support for Siebel.

Compare to Siebel support See Siebel datasheet
Rimini Street Support for Oracle Siebel

Engineer-led software support from Siebel experts

Your Oracle Siebel applications are robust and proven, just right for customer engagement and for supporting your digital transformation. Maintain control of your IT roadmap as you reduce your total cost of ownership (TCO) with Rimini Support™ for Siebel.

Rimini Support delivers significant savings so you can reallocate funds from your current budget to innovation. Our Siebel CRM specialists can fully support your Siebel release — including all customizations and all tax, legal, and regulatory updates for over 160 countries — for 15+ more years from the time you switch to us, with no unnecessary upgrades or updates.

Our Primary Support Engineers, who average 20+ years of experience, lead our 24/7/365 global, follow-the-sun support. And while we guarantee a response time of 10 minutes for critical P1 issues, our actual average response time is less than 2 minutes for P1 and P2 issues.

Our responsive, comprehensive support for Siebel CRM can help you:

  • achieve your financial, operational, and strategic goals
  • extract greater value from your IT investments
  • proactively secure your enterprise software ecosystem
  • create meaningful customer experiences
  • streamline and automate business processes
Up to
90%

savings on total support costs

800+

full-time staff engineers across 17 countries

Less than
2 minutes

average response time for critical P1 and P2 issues

4.9/5.0

overall average client satisfaction rating

Managed support services for Siebel free your IT team for critical strategic priorities

With Rimini Manage™ for Oracle, we can take on your day-to-day IT service management with efficiency and expertise. We have extensive experience in complex software and can manage your Siebel applications, improve operational productivity, reduce complexity, and help fill IT skills gaps.

The benefits of Rimini Manage™ for Oracle include:

  • an always-on global network of expert software engineers
  • an unlimited ticket model from a broad catalog of services
  • human-first expertise empowered by AI service insight and automation
  • root cause analysis to prevent incident recurrence
  • reduced project backlogs and fast incident resolution
  • predictable billing
Learn more about Rimini Manage for Oracle
Third-Party Support for Oracle Siebel

Benefits of partnering with Rimini Street

Gain more value from Siebel support

Gain more value from Siebel support

Get deep Siebel expertise and reduced costs
Extend the life of Siebel

Extend the life of Siebel

We’ll support your Siebel software for another 15+ years
Innovate around existing systems

Innovate around existing systems

Reallocate support savings to IT modernization
Enable business stakeholders

Enable business stakeholders

Deliver new functionality to drive growth

Siebel product lines we support

With Rimini Support, you can keep your existing Siebel application modules and release updates, even if you have not deployed them yet. You can then implement modules and updates on your own schedule to meet your specific business needs and timing. Our support for Siebel CRM includes:

Siebel Sales
Siebel Service
Siebel Call Center
Siebel Financial Services
Siebel Communications, Media, and Energy
Siebel Loyalty

Rimini Street supports Siebel releases 6.X and later including all Siebel modules.

Featured clients

View All Clients
Featured clients
Featured clients
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

– Eric Kamara, General Manager of Platform Services
Learn more
Featured clients
Featured clients
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

– Cho Yeon-Jeong, ERP IT Team, Manager
Learn more
Featured clients
Featured clients
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

– Dong Hoon Park, Head of IT Department
Learn more
MYOB
Korean Air
Fannie Mae
Navistar International Corporation
Orange Business Arabia LLC
STC Bahrain
Hyundai Motor
Telstra Corporation Limited
Leaseplan Servicios
Indústrias Romi
Algar Telecom
Technical Support for Oracle Helps Pan Ocean Navigate the Future
View All
RELATED SERVICES

Rimini ONE™

Rimini Street provides end-to-end solutions for Oracle Siebel: integrated application and database support, software security, managed services, and professional services from ONE single, trusted partner.

Learn More
Rimini ONE™

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We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.

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Develop Next-Generation Customer Experience Solutions With Your Siebel Application Platform

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