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Salesforce Solutions for ClickSoftware

Extend the life of ClickSoftware with our unified support and consulting services.

Learn more about Field Service Management
Salesforce Solutions for ClickSoftware

Industry challenges

Salesforce has announced that support for ClickSoftware is ending December 31, 2023, and encourages current customers to migrate to Salesforce field service management with an expanded set of features.

Salesforce is encouraging customers to migrate off the legacy ClickSoftware to realize expanded features now available through Salesforce field service management and the Service cloud.

Buying time and providing insurance

Rimini Street offers support, managed services, and professional services for ClickSoftware to keep your field service management ecosystem running smoothly.  We provide the time needed to formulate the right migration strategy along with “peace of mind” that comes from knowing the industry leader in support services are maintaining your ClickSoftware in solid working order.

Industry challenges

Rimini Support™ for ClickSoftware

Rimini Street offers ClickSoftware perpetual license customers traditional L4 application support.

While the ClickSoftware code base is stable, there are common issues that can cause problems:  

  • Interoperability with applications or browsers  
  • Corrupt data files  
  • Performance issues 
  • Security 

We employ a variety of software support techniques including: 

  • Changes to configuration (OS, file system, network, LDAP, etc.) 
  • Data fix scripts  
  • Modifications to database structure  
  • Deployment of archived patches 
  • Script debugging 

Support is provided for all errors in both the base code built by ClickSoftware and all customized code.  

We leverage the Service Optimization Software Development Kit (SO-SDK) for access to ClickSoftware source code. Skelton DLL classes are also used as best practice guides for our developers. 

Under our support services contract, ClickSoftware versions up to v8.3 will be supported for 15 years from the time you switch to Rimini Support™. 

Flexible application managed services (AMS) designed to maximize ROI

Rimini Manage™ for ClickSoftware​
Rimini Consult™ for ClickSoftware​
Incident management support​
Changes to configuration (OS, file system, network, LDAP, etc.)
Service requests ​
Major enhancements >160 hours (total effort)​
Minor enhancements <160 hours (total effort)​
ClickSoftware modules supported:  ​
  • Click Schedule​
  • Click Mobile​
  • Click Roster​
  • CEM (Customer Engagement Module)​
  • Street-Level Routing​
  • Capacity Planning​

Salesforce competencies

Our core competencies in managing, upgrading, optimizing, and modernizing business transaction systems span the following Salesforce cloud applications:

Sales Cloud
CPQ
Revenue Cloud
Service Cloud
Field Service
ClickSoftware
Data Cloud
Mulesoft
Tableau
Experience Cloud
Marketing Cloud
Commerce Cloud
Energy & Utilities Cloud
Health Cloud
Higher Education Cloud

Additional resources

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This summer, the roar of Formula One engines will echo not just from the big screen with the release of the new F1 movie, but also in boardrooms and IT strategy sessions around the world. Why? Because the principles that guide elite F1 drivers through hairpin turns are the same ones that can guide IT […]

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The Benefits of One End-to-End Software Support Partner
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A CIO’s Guide to Winning in a Volatile Market
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Joe Locandro
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EVP & Global Chief Information Officer
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Volatility. It’s here to stay for the next unforeseen number of years, so get comfortable with the uncomfortable. While some may argue that planning in today’s market is impossible to do, the most effective way to navigate and win is to take a pragmatic approach to investments, risk management and workforce planning.   As a seasoned […]

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SAP Experts in Action: No ERP Upgrade. No Problem.
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SAP Experts in Action: No ERP Upgrade. No Problem.
Garth Adcock
Garth Adcock
VP, Global Service Delivery, SAP
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As the VP of SAP Service Delivery at Rimini Street, I’ve seen the chaos that upgrades can bring to an organization. IT leaders understand upgrades are more than just technical exercises – they can introduce potential downtime, compatibility issues, and unexpected disruptions. As a real-life situation, after upgrading SuccessFactors, one of our large utility clients […]

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Rimini Street Launches Rimini Manage™ for Workday
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Rimini Street Launches Rimini Manage™ for Workday

Organizations can now benefit from Rimini Street’s expert management services to streamline Workday operations, address staffing needs, and drive better business outcomes LAS VEGAS – March 27, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, and the leading third-party support provider for Oracle, SAP and […]

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Rimini Street® Solutions and ServiceNow®: Accelerating Transformation
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Saulo Bomfim
Saulo Bomfim
Vice President, Product and Service Strategy
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Senior leaders in IT, finance, procurement, and supply chain are under financial and time pressure to streamline their operations, enhance productivity, and drive innovation. With technology driven deadlines, board and end user expectations, and competition at an all-time high, where do leaders turn to for not only solid advice but also near-term action?  Enter the […]

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Leading with Confidence: Q&A with Rimini Street’s CFO on the Business Impact of Tariffs
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Leading with Confidence: Q&A with Rimini Street’s CFO on the Business Impact of Tariffs
Michael Perica
Michael Perica
EVP & Chief Financial Officer
5 min read

For most business leaders, the impact of the newly announced tariffs is top of mind. We sat down with Michael Perica, CFO at Rimini Street, to get his perspective on what actions finance and IT executives should take to better prepare their business for the unknown.   How can organizations respond to tariff concerns? Drawing from […]

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