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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
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    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
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      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
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    • And more
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Rimini ONE™: End-to-End IT Outsourcing Services

Run, manage, support, protect and optimize your enterprise software at a competitive, predictable cost with a comprehensive set of unified IT outsourcing services from one proven provider.

Watch overview video Request a call
Rimini ONE<sup>™</sup>: End-to-End IT Outsourcing Services

Simplify IT complexity with ONE powerful solution

From navigating the complexities of hybrid IT environments and managing multiple vendor relationships, to finding skilled ERP talent and addressing staff bandwidth issues, countless challenges stand in the way of growth and profitability. Overcoming these roadblocks requires a different approach — one that incorporates innovative solutions, strategic planning and effective vendor management. That’s what Rimini ONE™ offers.

Developed in response to clients wanting a fully outsourced IT solution with the industry-leading SLAs, global engineering talent and robust offerings only available from Rimini Street, Rimini ONE is a unified, turnkey service solution. With it, you can outsource your enterprise IT needs to a single trusted partner for greater efficiency, service experience and outcomes.

Whether you utilize our full portfolio now or start with Rimini Support™ and Rimini Manage™ (the minimum threshold) and expand over time, outsourcing IT services via Rimini ONE is a simple, guaranteed and strategic way to get more value out of the partnership. Let us help you harness the potential of your existing investments for true transformation.

Streamline IT operations

Streamline IT operations

Transition operational and support tasks away from staff and multiple vendors to one trusted partner, consolidating services for greater convenience, cost-efficiency, stability and risk reduction.
Maximize your ROI

Maximize your ROI

Extend ERP system life up to 15 years or more, without the pressure of costly upgrades with little to no ROI. Optimize performance and value with special pricing to cover more IT outsourcing service needs.
Learn more
Strategize for growth

Strategize for growth

With Rimini ONE, you receive expert, vendor-agnostic roadmapping and strategy assistance to help free up more IT resources for accelerated innovation and enhanced business value.
Learn more

How Rimini ONE works

1. Meet

1. Meet

with our team of experts to discuss your unique IT environment and goals
2. Select services

2. Select services

aligned with YOUR strategic direction
3. Access

3. Access

flat-fee predictable pricing for your selected services and solutions
4. Complete onboarding

4. Complete onboarding

and services setup
5. Optimize

5. Optimize

services and solutions as your IT environment evolves

Get infinite IT power from ONE partner

As a global leader of end-to-end third-party enterprise software support, managed services and Agentic AI ERP innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Rimini Support™
  • Rimini Manage™
  • Rimini Consult™
  • Rimini Protect™
  • Rimini Connect™
  • Rimini Watch™

Get award-winning support for your mission-critical systems, helping to ensure uptime, performance and business continuity for up to 15 or more additional years.

With Rimini Support (required for Rimini ONE), you gain:

  • A dedicated, regional Primary Support Engineer from a team with 20+ average years of experience
  • Industry-leading SLAs, including <2-minute response time for P1 critical issues
  • Immediate savings of up to 50% on annual support costs to reinvest in innovation
Learn about Rimini Support

Achieve peak operational performance with our outsourced managed IT services for Oracle, SAP and more, designed to expand your team productivity without additional payroll costs.

With Rimini Manage (required for Rimini ONE), you gain:

  • Access to a global team of top-tier engineers with in-depth software knowledge
  • Unlimited service ticket requests for greater cost predictability and budget control
  • Focus on issue recurrence prevention through root cause analysis
Learn about Rimini Manage

Leverage professional services from a team of seasoned experts who don’t just offer recommendations but provide tangible solutions to your most complex challenges, turning IT into a growth accelerant.

With Rimini Consult, you gain:

  • Vendor-agnostic guidance to optimize, evolve and transform your systems
  • Tailored proposal and project delivery based on your budget and timeline
  • Agentic AI ERP expertise to optimize current systems and add new intelligent innovation capabilities
Learn about Rimini Consult

Enhance your security strategy with Rimini Street’s exclusive, innovative security solutions for applications, middleware, database, hypervisors and more. Safeguard your platform without code modification, reliance on patches or excessive downtime.

With Rimini Protect, you gain:

  • Personalized protection designed to improve overall security posture
  • Real-time, zero-day protection for entire classes of vulnerabilities
  • Option to have solutions delivered as managed services for maximum security benefits
Learn about Rimini Protect

Future-proof and accelerate innovation with our proprietary interoperability solutions that help enable seamless compatibility with both current and future technologies. It’s simple, fast implementation — no code changes or upgrades required.

With Rimini Connect, you gain:

  • Solutions for email servers, browsers, OS and Java supported by IT professionals
  • Ability to optimize existing systems now for a modern UX
  • Expert roadmapping services to advance and strengthen your technology strategy
Learn about Rimini Connect

Identify and resolve issues before they impact operations, preserving stability and uptime through proactive monitoring and health check solutions. Maintain business continuity with solutions that deliver insights for greater peace of mind.

With Rimini Watch, you gain:

  • 24/7/365 continuous monitoring, with real-time data and alerts accessible via dashboard
  • Automated solutions to decrease case backlogs for increased productivity
  • Greater stability of your enterprise software to enable innovation
Learn about Rimini Watch

IT Leaders considering a new support and services model

Based on a Censuswide survey of U.S. CIOs and CTOs, 70% of IT leaders are dissatisfied with their vendor-based support and services model. Gain additional insight on taking a different approach to outsourcing IT services.

Download report

Expert solutions for enterprise technology

The Rimini ONE program brings together Rimini Street’s full suite of outsourced IT support services for a wide range of enterprise applications, databases and related technologies — including, but not limited to, those below.

Oracle Database
Oracle E-Business Suite
Siebel
JD Edwards
SAP ECC and Business Suite
SAP S/4HANA
SAP BusinessObjects
Open-source databases
See all software we support

Hear what our clients have to say

SP Electricity North West
“

Instead of spending cycles on accessibility issues, our team is now focusing their efforts on value-add projects that deliver real ROI for our business.”

Martin Williams Problem and Knowledge Manager SP Electricity North West
Read story
Tidewater
“

Rimini Street has proven to be more than a trusted partner for our operations, and we continue to grow our footprint with them because we know it will translate to fast and lasting results for the business.”

Lee Johnson CIO Tidewater
Read story
Watch Video
KBS
“

By switching to Rimini Street, we have freed ourselves from the high costs of our traditional support model, allowing us to focus on key projects such as digital broadcasting technology innovation.”

Goo Yub Nah IT Director KBS
Read story
Watch Video
Idemitsu
“

Rimini Street’s expertise makes vendor-imposed end-of-support deadlines no longer a problem, giving us the ability to take full control over how we want to design our systems to best fit our vision.”

Takayoshi Sawai Deputy Director, Digital ICT Promotion Department Idemitsu
Read story
Watch Video
Suntory
“

Most consulting firms tell you their timeframe. Rimini Street asked us for ours.”

Takuro Yamashita Assistant Manager, Suntory System Technology Suntory Group 
Read story
Watch Video
University of Melbourne
“

The savings we’re achieving by moving to Rimini Street are enabling us to reinvest and refocus on developing new digital solutions and enhancing online access for our users.”

Daniel Buttigieg Director of Enterprise Technology University of Melbourne
Read story
OSG Corporation
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

Go Harada General Manager, Information Technology OSG Corporation
Read story
Watch Video
Federation University
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

Andrew Matheson Head of Operations and Automation Federation University
Read story
Apsen Farmacêutica
“

We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company.”

Renan Santos CIO Apsen Farmacêutica
Read story
Pan Ocean
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch Video
Sunway Group
“

Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”

Kevin Khoo CIO Sunway Group
Read story
Watch Video
SP Electricity North West
Tidewater
KBS
Idemitsu
Suntory
University of Melbourne
OSG Corporation
Federation University
Apsen Farmacêutica
Pan Ocean
MYOB
Sunway Group

Additional resources

Unleash Your IT Potential with Rimini ONE™ All-in-One Support and Services
Blog
Unleash Your IT Potential with Rimini ONE™ All-in-One Support and Services
Rimini Street Staff
Rimini Street Staff
3 min read

In today’s competitive business landscape, organizations rely heavily on their enterprise software systems to drive productivity and enable growth. However, some vendors provide only limited levels of support for existing versions. As a result, many companies find themselves struggling to: keep up with the associated costs and complexities of maintaining their software investments source high-quality […]

Read Blog
Rimini ONE™ Overview Video
Video
Rimini ONE™ Overview Video
Watch Video
Introducing Rimini ONE™: The End-to-End Outsourcing Solution from ONE Trusted Vendor
Video
Introducing Rimini ONE™: The End-to-End Outsourcing Solution from ONE Trusted Vendor
Watch Video

Drive results with extraordinary IT outsourcing services

Discover how the Rimini ONE program can help you meet today’s most critical IT support and service demands while accelerating innovation for greater competitive advantage. Let’s connect.

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