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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Comprehensive Services & Support for Oracle Siebel CRM

Maximize the full potential of your highly customized Oracle Siebel CRM investment with expert support and innovation solutions from the global leader of third-party support for Oracle.

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Comprehensive Services & Support for Oracle Siebel CRM

Unlock the full value of your Oracle Siebel

Oracle Siebel CRM is widely recognized for its robust stability and highly adaptable architecture, making it an ideal foundation for ongoing innovation. With its core designed to support the seamless addition of new features and capabilities, Siebel remains a strategic asset for organizations seeking reliability and flexibility. So why abandon a platform that continues to deliver value, especially when the upfront investment in on-premises infrastructure has already been realized?

More organizations are exploring smarter alternatives — solutions that avoid costly replatforming, ensure compliance and security, provide uninterrupted availability with superior support and accelerate new innovation without the disruption. That’s where Rimini Street comes in.

Rimini Street’s end-to-end solutions for Oracle Siebel empower you to extend the life of your platform for up to 15 additional years, worry free, while reducing annual support fees by up to 50%. Our services include support for customizations at no extra cost, the fastest Legislature to Live™ tax and regulatory updates, advanced security solutions without patch dependence and future-proofing capabilities that enable you to adopt AI and other innovations today, rather than months or years from now.

Get more out of your Siebel investment to drive business growth. Let Rimini Street show you how.

Get unmatched support and value

Get unmatched support and value

Entrust support to specialists in Oracle Siebel with expertise in system architecture and customizations. With industry-leading response and resolution times for priority cases, we address CRM needs fast.
Compare to Oracle Siebel support
Maximize lifetime value

Maximize lifetime value

Extend the value of your Siebel platform for up to 15+ years without a costly migration. Cut annual Siebel support costs by up to 50% and TCO by up to 90%, freeing up critical funds for innovation and growth.
Calculate your savings
Self-fund innovation now

Self-fund innovation now

Deliver on innovation demands now, leveraging your highly valuable Oracle Siebel CRM platform. Drive meaningful transformation, self-funded by the cost savings unlocked when you partner with Rimini Street.
Explore 3 paths to innovation

Gartner® report: Use Continuous Modernization to Optimize Legacy Applications

Why rip and replace your Oracle Siebel instance when you could optimize for fast, real innovation? Gain insight from Gartner on how to get the features and functions you want today — without a costly, disruptive upgrade. 

Download the report

Expert support for Siebel product lines

At Rimini Street, we provide comprehensive support and services for Siebel releases 6.X and later, including all Siebel modules.

Siebel Sales
Siebel Service
Siebel Call Center
Siebel Financial Services
Siebel Communications, Media and Energy
Siebel Loyalty

Leverage your Siebel investment to the fullest

As a global leader of end-to-end third-party software support, managed services and Agentic AI ERP innovation solutions for Oracle Siebel CRM, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Rimini Support™ for Oracle Siebel CRM
  • Rimini Manage™ for Oracle Siebel CRM
  • Rimini Consult™ for Oracle Siebel CRM
  • Rimini Protect™ for Oracle Siebel CRM
  • Rimini Connect™ for Oracle Siebel CRM
  • Rimini Watch™ for Oracle Siebel CRM

Rely on our Siebel CRM specialists to maintain your platform’s stability, security and compliance. With an average response time of less than two minutes for P1 and P2 issues, we protect critical system uptime.

With Rimini Support for Siebel, you gain:

  • Dedicated Primary Support Engineer, backed by a global team of seasoned Oracle engineers
  • Immediate savings of up to 50% on annual Siebel support fees, and customization support included
  • Fastest Legislature to Live™ tax, legal and regulatory updates
Learn about Rimini Support

Improve productivity and operational efficiency with expert managed services for your CRM platform. Let our specialists handle the day-to-day maintenance, freeing up your own internal IT team for critical strategic projects.

With Rimini Manage for Siebel, you gain:

  • Unlimited ticketing model designed to reduce and eliminate recurring issues
  • Root cause analysis and preventative maintenance
  • Transparent, predictable billing and flexible service options
Learn about Rimini Manage for Oracle

Partner with seasoned Oracle architects, engineers and regional CTOs with deep expertise and a consultative approach to understanding your unique business needs. From strategic planning to seamless execution, we deliver results fast.

With Rimini Consult for Siebel, you gain:

  • Vendor-agnostic guidance to drive your organization forward
  • Staff and skills augmentation to meet business demand
  • Assessment and advisory services to optimize current systems and add innovation capabilities
Learn about Rimini Consult Schedule a license advisory session

Mitigate threat risk with proactive security solutions and services tailored to your environment. Our security experts help safeguard your platform without code modification, patch reliance or excessive downtime.

With Rimini Protect for Siebel, you gain:

  • Advanced security that protects at the Common Weakness Enumeration level within application code
  • Real-time, zero-day protection for entire classes of vulnerabilities
  • Option for solutions to be delivered as managed services for increased coverage
Learn about Rimini Protect

Future-proof your existing Siebel CRM platform for greater flexibility and ROI. With our patented and proprietary interoperability solutions, you can integrate the latest technologies without a costly migration to the cloud.

With Rimini Connect for Siebel, you gain:

  • Innovative solutions for browser, OS, Java and email compatibility
  • Ability to add new features and functionalities quickly and easily
  • Expert roadmapping services to advance and strengthen your technology strategy
Learn about Rimini Connect

Resolve issues before they impact operations, preserving stability and uptime through proactive monitoring and health check solutions. Leverage our advanced observability suite available through Rimini Manage, Rimini Support or Rimini ONE™ for greater impact.

With Rimini Watch for Siebel, you gain:

  • 24/7/365 monitoring with 10-minute guaranteed response time
  • Automated solutions to decrease case backlogs for increased productivity
  • Real-time dashboard with diagnostic metrics for actionable insight
Learn about Rimini Watch

Hear what our clients have to say

KBS Tunes Out S/4HANA Migration in Favor of a Composable Approach to ERP  
“

By switching to Rimini Street, we have freed ourselves from the high costs of our traditional support model, allowing us to focus on key projects such as digital broadcasting technology innovation.”

Goo Yub Nah IT Director KBS
Read story
Watch Video
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
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Watch Video
Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
Read story
Watch Video
KBS Tunes Out S/4HANA Migration in Favor of a Composable Approach to ERP  
MYOB
Korean Air

Additional resources

Rimini Consult™ Project Snapshot: Migrating Mission-Critical Siebel Systems to Microsoft Azure
Brochure
Rimini Consult™ Project Snapshot: Migrating Mission-Critical Siebel Systems to Microsoft Azure
Read Brochure
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Blog
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Ryan Bendana
Ryan Bendana
Senior Director of Global License and Advisory Services
2 min read

Considering an exit plan from your Oracle Unlimited Licensing Agreement (ULA)? Discover how Rimini Street License Services can help you proactively manage compliance risk. With tight IT budgets getting tighter, many Oracle licensees with Unlimited Licensing Agreements (ULAs) may be tempted to consider an exit plan to avoid the pinch of rising support costs. But, […]

Read Blog
How to Maximize the ROI of Your Oracle Database License
Blog
How to Maximize the ROI of Your Oracle Database License
Robert Freeman
Robert Freeman
Senior Product Management Director
2 min read

Discover how to extend the life of your databases, improve ROI, and fund innovation with support savings with Rimini Street services and support for Oracle Database. Have you ever met an Oracle customer who happily pays the company’s fees for software support? Neither have we. But too few really understand how beneficial—and painless—breaking up with […]

Read Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Scott Hays
Scott Hays
Senior Director, Product Marketing
4 min read

As IT leaders look toward the future of their ERP system, they must decide whether to innovate at the edges of the current system or replace it completely.  We’ve all seen those reality home renovation shows where a couple must decide whether to renovate their current home or buy a new one. If the place […]

Read Blog
Responsive support services
Video
Rimini Street: What We Do

We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.

Watch Video
Rimini Street Support for Siebel
Datasheet
Rimini Street Support for Siebel

Develop Next-Generation Customer Experience Solutions With Your Siebel Application Platform

Read Datasheet
Oracle’s Cloud Programs: Beware a Wolf in Sheep’s Clothing
Blog
Oracle’s Cloud Programs: Beware a Wolf in Sheep’s Clothing
Rimini Street Staff
Rimini Street Staff
6 min read

The promise of the cloud is to liberate IT from the cost and burden of tiresome daily IT administration, while delivering more freedom to select from the industry’s latest and best innovations. Too bad that goes against the very DNA of legacy ERP vendors such as Oracle, whose stock price and revenues historically are closely […]

Read Blog

Turn your Siebel platform into a growth engine

Reach out to Rimini Street today to explore tailored strategies and innovation solutions to maximize the value of your Oracle Siebel CRM platform.

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