Rimini Street Launches Support Services for SAP

By popular demand from SAP licensees, Rimini Street recently announced the expansion of its maintenance and support services to cover software from SAP. Rimini Street will initially provide support for the core SAP R/3 products and releases used by the majority of SAP licensees and will begin delivering SAP support services at the end of 2008.

SAP Licensees Seek Annual Support Options

Rimini Street is offering this new support program to the tens of thousands of SAP licensees based in part on the volume of proactive calls from current SAP licensees seeking an alternative support program that delivers significant annual savings, a higher-value service mix, and a safe-haven from required, costly upgrades. Calls and inquiries by SAP licensees seeking alternative support programs increased significantly with the recent announcement by SAP that they have raised minimum annual support costs from 17% to 22% of the original license fees.

The majority of SAP licensees are running their businesses on stable and proven SAP R/3 releases. These R/3 releases are extremely mature and highly functional software platforms, and are capable, with the proper support and maintenance, of providing ongoing value and return on investment to SAP licensees for the next decade and beyond.

Best-in-Class Support Services for Best-in-Class Applications

With tens of thousands of licensees and deployments, SAP products are widely depended on to run the mission critical operations of organizations around the world. SAP licensees have each invested millions of dollars to acquire, customize, and implement their SAP software, and it comes as no surprise that licensees want to reap the benefits of these investments by running their current SAP software for many years to come.

With the most experienced third-party support team in the industry, Rimini Street can enable SAP licensees to maximize their system investment by helping them run for a decade or more while saving 50% or more in annual maintenance fees as compared to SAP.

Continue Full Support without Any Required Upgrades

Rimini Street offers SAP licensees the ability to remain on their current, stable releases through 2020 and beyond without any required upgrades. On top of saving at least 50% in annual support costs, Rimini Street clients also enjoy a more responsive level of service with additional support features not available in standard SAP support - all at no additional charge.

Rimini Street experts are available to answer your SAP support questions. Contact us to learn more about our support for SAP products and how third-party support may be a great fit for your business.