Rimini Street Support Services for SAP

Rimini Street maintenance and support services for SAP software builds upon the company's innovative third-party programs for Siebel, PeopleSoft and JD Edwards platforms. With a seasoned team of SAP experts, offering 10–15 years of SAP development, implementation and system management experience, Rimini Street provides world-class support for SAP R/3 4.x, ECC 5.0, ECC 6.0, and BW 3.5 and earlier releases used by the majority of SAP licensees worldwide.

SAP Licensees Seek Annual Support Options

Rimini Street's third-party support for SAP software is responding to growing demand from tens of thousands of SAP licensees seeking an alternative support program that delivers significant annual savings, a higher-value service mix, and a safe haven from required, costly upgrades. Calls and inquiries by SAP licensees seeking alternative support programs increased significantly with SAP’s decision to raise minimum annual support costs from 17 percent to 22 percent of the original license fees. Adding to the burden is the increase in fees on “shelfware”—software that has been licensed but is no longer in use.

Rimini Street third-party support and maintenance allows SAP licensees to reap ongoing value from their current, stable releases for the next decade and beyond.

Best-in-Class Support Services for Best-in-Class Applications

With tens of thousands of licensees and deployments, SAP products reliably manage the mission-critical operations of organizations around the world. SAP licensees have each invested millions of dollars to acquire, customize and implement their SAP software. It comes as no surprise that licensees would turn to third-party support, so they can run their current SAP software releases for many years to come and maximize the return on their investments. Rimini Street’s ultra-responsive service guarantees a 30-minute-or-less response time to any SAP software issue. Our SAP software support program also includes valuable premium services such as support for customizations, interoperability and performance tuning not part of standard vendor support, at no additional charge.

Continue Full Support Without Any Required Upgrades

Rimini Street offers SAP licensees the ability to remain on their current, stable releases through the next decade and beyond without any required upgrades.

Combining the 50 percent reduction in annual support costs, no charge for shelfware, premium support services not available with vendor support, and the ability to avoid forced product upgrades, the cost savings from Rimini Street’s third-party support for SAP can exceed 80 percent of vendor fees.

Rimini Street experts are available to answer your SAP support questions. Contact us to learn more about our support program for SAP products and how third-party support may be a great fit for your business.